“This has been a terrible waste of time,they fixed a lock,on a broken frame(Absolute patch up job,so shabby,we should have been advised to mend the broken frame first,then got round to the lock,I just smooth a bit of wood fuller in,and it was left hanging on an edge,and no proper genuine advice was given,regarding the structire or availability of locks,and not even a part refund now I have to pay some one else,DO NOT GET TAKEN IN BY THIS FREINDLEY ADD,YOU WON'T GET YOU'RE MONEY BACK,I'm having to pay out double.”
Dear Customer,
We are sorry to hear that you have had a problem with our service.
Please allow customer service to look into your complaint by emailing us at info@keys4ulocksmtih.co.uk.
Keys4ULocksmith
“I found this company on the internet and thinking they were local called them out. Big mistake.I agree these people are not interested in good work practice or giving you your money back for a shoddy job.
Damaged my door and thought it was ok.
Got locked out because of the work done .
Do not have these guys do work for you .
A local company came next day got dirt out of the lock and it was sorted in less than 10 mins.
These people are only interested in fleecing you they don't care about the work done.”
Dear Sue,
Thank you for your review.
We understand that customer service are awaiting a report from you in order to complete their investigation.
They will then come back to you and hope to complete to your satisfaction.
Keys4ULocksmith
“Absolute scam, abysmal service; AVOID BEING RIPPED OFF BY THEM.
Quoted a 'total' of £70 incl VAT, technician turns up and increases it to £130. Technician is unbelievably rude, aggressive and unpleasant, asking provocative questions like 'so you don't want this door unlocked then'?
I tell him to call the company, and I do so myself. He storms out and leaves. Absolutely NO professionalism whatsoever. Also very much got the sense that he thought he could intimidate me, me being a young woman and him a large man. Patronising and sexist manner.
Called them twice, was told I would get a call back. The next day, I still haven't. What a joke.
They advertise as licensed-they're not licensed nor MLA (Master Locksmith Association) approved. So, false advertising.
In short, read the other reviews on Trust Pilot. They've done this to tonnes more customers, quoting them £59+ VAT then ripping them off for £220-500 when they arrive and taking advantage of people's goodwill. They also take card details and make UNAUTHORISED CHARGES ON PEOPLE'S CARDS and then lie about it. Which is theft.
So: fraudulent, thieves, liars and scammers. Will be reporting to Trading Standards for investigation.”
Dear Customer
Apologies that you have had a problem with our service.
Please contact us at info@keys4ulocksmith.co.uk and customer service will investigate further into this event.
Keys 4 U Locksmith
Dear Vincenzo,
Thank you for taking time to review our service and for the positive comments. We look forward to welcoming you back as a returning customer.
Keys4ULocksmith
“Alex turned up within an hour of my phone call and spent over an hour and a half sorting out my locks. He discovered a Chubb which was not working properly and replaced it. A lot of his work was fiddly as he was replacing and mending locks that were ill fitting. Everything is working easily and well now. I should have asked him to come years ago.”
“Patrick came to sort out my door. It was an emergency call. He contacted me about how long will take to to turn up and was very punctual and polite. Also he answered all my questions and sorted out my door very quickly.”
Dear Bryan,
Thank you for your review.
Please contact us at info@keys4ulocksmith.co.uk and a member of the team will be pleased to send the invoice.
Apologies for the inconvenience.
Keys4ULocksmith
“Very quick to arrive and fixed the problem in 1 hour even though it was very complicated. Andre was very friendly and we will certainly use him dhould we have another issue woth locks or garage doors”
“Technician came and got me in quickly , no issues with the job he did. Had been given tele no by relative who googled it for me , thought local co. The cost though seems very high after later browsing the other firms in the area. My Insurance Co confirmed this, for one lock mid afternoon.”
Hi Bryan, thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
