Told on the phone that someone would be with me in under 30 mins, more like 60 in the end! The 'locksmith' was with me for 5 seconds before he opened my front door. All that happened was the front door was shut, not locked, with a key on the inside prevented the key on the outside from turning. Nothing was replaced, a simple device used to open the door. You may not charge call out fees but to take £100 + VAT off me for 5 seconds work is a joke and very unfair in the current economic climate. I was deeply shocked and disappointed that the 'locksmith' too his time to get to me and even asked if he was still needed, then he gets £100 + VAT. Wouldn't use again.