Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,485 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt processing of claim without quibbling.”

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Posted 6 years ago

“By accepting the warranty claim without argument”

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Posted 6 years ago

“I had a lovely sage green bistro set which unfortunately rusted after a year. I contacted Kettler who were extremely helpful and prompt in replacing the set. Unfortunately they no longer had that particular set so I accepted a replacement in grey. I found them to be very efficient in handling my complaint.”

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Posted 6 years ago

“Garden table top surface pealed and chairs rusted after a year outside, but Kettler replaced them with no fuss. Excellent customer service.”

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Posted 6 years ago

“VERY GOOD QUALITY”

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Posted 6 years ago

“Replaced defective produce”

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Posted 6 years ago

“Our Kettler parasol broke after 11 months. They replaced it without a fuss but it took 2 attempts to get the correct replacement.”

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Posted 6 years ago

“We had bad experience with their metal garden furniture, with it rusting badly within 12 months. Despite several exchanges over the years,, the problem remained. Kettler were very good at honouring their guarantee promises, but we eventually agreed to have furniture from another Kettler range. Even so, the resin top of the table warped during last winter and has had to be exchanged. I rate them good from the way they handled my issues, but not from their products.”

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Posted 6 years ago

“After a frustrating few days, my chairs were replaced after a two week delay, but the delivery was prompt and I was kept well informed of the time they would arrive. The chairs are lovely, thank-you.”

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Posted 6 years ago

“Dealt swiftly and efficiently with problem”

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Posted 6 years ago

“We bought some garden furniture from Kettler (table and chairs, plus parasol) which were delivered on time and look lovely in our garden. The items are weather-proof and of good quality. Unfortunately the parasol broke a year on but Kettler replaced it very quickly and efficiently after requesting a photo of the broken item. We now have a new parasol and we are very happy with the service.”

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Posted 6 years ago

“Submitted a warranty form wiith photos for a Siena bench which was displaying signs of rust at only 15 months old. Replacement provided with no hassle although it did take a couple of phone calls from me to determine what was happening and when delivery could be expected.”

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Posted 6 years ago

“A set of garden chairs were showing signs of rust after 2 years. Kettlers' response to my warranty claim was very quick and efficient, with a new set of chairs arriving the following week. First class customer service.”

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Posted 6 years ago

“I was unfortunate enough to have some of my garden furniture go rusty within two years TWICE but each time Customer Services replaced the items with a minimum of fuss so what might have been a disaster became only a minor inconvenience. I have 7 items of Kettler garden furniture and they look tasteful need no maintenance and now I know Customer Services will rectify any problem I would certainly choose them again.”

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Posted 6 years ago

“the exchange of faulty goods was done quickly and efficiently. However, I only wish their products were as good as they claim. this was my 4th. exchange in as many years!”

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Posted 7 years ago

“First delivery was incorrect however they corrected immediately. I think their automatic reply systems are a little confusing as they indicate one item will be exchanged when the issue related to multiple items which necessitated several phone calls to clarify. Overall however, once the position was understood,they performed well.”

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Posted 7 years ago

“The protective cover for our Palma corner dining unit was replaced promptly and efficiently without quibble. The replacement also appears to BMW’s of an improved quality. We were also sent. A cover for the table which was an added bonus. Thankyou Kettler.”

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Posted 7 years ago

“We have dealt with Kettler several times over problems with our garden furniture. Their service has been good, replacing the defective item”

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Posted 7 years ago

“I had some rust on a table. I submitted photos and a delivery arranged. Unfortunately the replacement was damaged so a new delivery arranged. This was OK. Throughout Kettler were obliging and polite but the whole process did take a while. However the product is excellent.”

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Posted 7 years ago

“Very prompt response to product defect on garden furniture (rust)”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,485 reviews