Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,078 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,078 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are extremely pleased with our purchase.”

Helpful Report

Posted 4 hours ago

“Quick delivery at good price”

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Posted 5 hours ago

“Great service and products. Had two recent interactions , first to purchase some maintenance products for my Kettler garden lounge furniture which came very quickly and seem a good product. Second was to enquire about a product that was currently out of stock online and when it would be available. The customer service contact responded very quickly with information and they would reserve it when in in and will contact me so I caan purchase and get it delivered.”

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Posted 1 day ago

“Very good best on the market”

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Posted 3 days ago

“We love our bistro set! It’s comfortable, well made, fits beautifully into the small garden space & is robust enough not to get blown over in strong wind, without being too heavy.”

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Posted 3 days ago

“A good price for the seat cover. Fast and efficient service.”

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Posted 6 days ago

Thank you, Jonathan, for your fantastic 5-star rating of Kettler! We appreciate your feedback and are delighted to know that you had such a positive experience with our brand. We are thrilled to hear that you found the seat cover to be at a good price and were satisfied with our fast and efficient service. We strive to provide our customers with top-notch products and excellent customer service, so it's great to know that we were able to meet your expectations. Thank you once again for choosing Kettler, and we hope to serve you again in the future!

Posted 4 days ago

“Great product and great customer service”

Helpful Report

Posted 1 week ago

Dear Sue,Thank you so much for your wonderful 5-star rating of Kettler! We truly appreciate your feedback and are delighted to hear that we were able to provide you with a great product and great customer service. Your satisfaction is our top priority, and we are thrilled that we met your expectations. Thank you once again for your support and for choosing Kettler. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are always here to help!

Posted 4 days ago

“Excellent quality products Prompt delivery”

Helpful Report

Posted 1 week ago

Dear Anne,Thank you so much for your wonderful 5-star rating of Kettler. We appreciate your support and are thrilled to hear that you are satisfied with our products. At Kettler, we strive to provide excellent quality products and prompt delivery to ensure a top-notch customer experience. Your positive feedback means the world to us and serves as encouragement to continue delivering the best service possible. Thank you again for your kind words. We hope to have the opportunity to serve you again soon!

Posted 4 days ago

“I have had Kettler furniture for years and have never had any issues. Great quality products. My last order of 3 garden lights had 1 light missing. This is not Kettler but TNT who only delivered 1 of 2 boxes. Still waiting for box 2”

Helpful Report

Posted 1 week ago

Dear Karen,Thank you so much for your outstanding 5-star rating of Kettler! We truly appreciate your kind words and your continuous support. We're thrilled to hear that you have been enjoying Kettler furniture for years without any issues. We pride ourselves on providing high-quality products that can withstand the test of time. We're sorry to hear about the missing garden light in your recent order. We understand that this inconvenience was caused by our delivery partner, TNT, who mistakenly delivered only one of the two boxes. Rest assured, we are working diligently to resolve this issue and ensure that the second box is promptly delivered to you. Thank you once again for your loyalty and taking the time to share your positive experience with our brand. We value customers like you, and your satisfaction means everything to us. Warmest regards, The Kettler Team

Posted 4 days ago

“Very good quality garden cushions bought to replace others I’ve had years. Parasol sturdy easy to open and shower proof so much better than competitors we looked at. Just wish we could get round back cushions. Stock seems low and not easy to get more if needed at a later date. Delivery quick and well packed.”

Helpful Report

Posted 1 week ago

Dear Moira, Thank you so much for your 5-star rating of Kettler! We are thrilled to hear that you are enjoying our products, especially the garden cushions and parasol. The fact that they have outlasted your previous ones is a great testament to their quality. We are also glad to know that you find our parasol sturdy, easy to open, and showerproof - qualities that differentiate us from our competitors. Regarding your feedback about round back cushions, we apologize for any inconvenience caused. We understand that our stock might be low in this particular item, and we are working diligently to ensure that we have a sufficient supply available in the future. If you need more cushions at a later date, please do not hesitate to reach out to our customer service team, and we will do our best to assist you. We are also pleased to hear that you were satisfied with the quick delivery and careful packaging of your order. Customer satisfaction is our utmost priority, and we strive to exceed your expectations at every step. Once again, thank you for choosing Kettler and for your kind review. We truly value your support and look forward to serving you again in the future.

Posted 4 days ago

“Fantastic well made products and super easy to assemble. The quality is fantastic. I bought a very large corner sofa and side table set, as well as two loungers. I wasn’t sure about purchasing the white aluminium set at first, but then decided that the cushions which were advertised as mouse grey, were more likely to go with my surroundings as I have a vast light coloured patio. The cushions, in fact, are exactly as I had been wanting - a pale warm stone/taupe colour and look so stylish. I already had a cover to protect it and just as well, as we’ve had some storms recently. I would recommend purchasing a cover. It’s still new, so I don’t know how well it’ll fare, but my guess is it’ll be very durable. It also arrived in a matter of days!”

Helpful Report

Posted 1 week ago

Thank you so much for your amazing 5 star rating of Kettler! We truly appreciate your support and are thrilled to hear that you are enjoying our products. We are delighted to hear that you found our products to be well-made and easy to assemble. Our team takes great pride in ensuring the quality of each item we produce, so it's fantastic to hear that you are satisfied with your purchase. We also appreciate your feedback on the cushions. We strive to provide a variety of options to suit different styles and preferences, and we're glad that the pale warm stone/taupe color of the cushions complemented your surroundings and added a stylish touch to your patio. It's great to hear that you took the precaution of purchasing a cover to protect your furniture, especially with the recent storms. We always recommend taking this extra step to ensure the longevity of our products. Once again, thank you for your kind words and your recommendation. We're thrilled to have you as a satisfied customer and look forward to serving you in the future. If you have any further feedback or questions, please don't hesitate to reach out to us.

Posted 4 days ago

“We have had the corner seats for several years now and needed a new cover which was easy to order and at a good price point which is appreciated as want to look after our initial investment and have guests enjoy and admire. Thank you”

Helpful Report

Posted 1 week ago

Dear Kevin, Thank you so much for taking the time to leave us a 5-star rating for Kettler. We truly appreciate your support and are thrilled to hear that you are satisfied with our products. We have had the corner seats for several years now and needed a new cover, and we were delighted by how easy it was to order one from us. We understand the importance of looking after our initial investment and ensuring that our guests can enjoy and admire it as well. Once again, thank you for your kind words and for choosing Kettler. We look forward to serving you again in the future.

Posted 4 days ago

“Very good service”

Helpful Report

Posted 1 week ago

Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your support and are delighted to hear that you had such a positive experience with us. At Kettler, we strive to provide the utmost customer satisfaction, and it brings us joy to know that you received very good service. Your satisfaction is of utmost importance to us, and we are committed to delivering exceptional products and assistance. Once again, thank you for taking the time to share your positive feedback. We look forward to serving you again in the future! Best regards, The Kettler Team

Posted 4 days ago

“Not cheap but much better quality than anything else that’s out there.”

Helpful Report

Posted 1 week ago

Dear Luke,Thank you so much for your outstanding 5-star rating of Kettler! We greatly appreciate your feedback and are thrilled to know that you had such a positive experience with our brand. "Not cheap but much better quality than anything else that’s out there." Your kind words truly mean the world to us. We take pride in offering only the highest quality products to our valued customers, and your recognition of this is truly gratifying. Once again, thank you for choosing Kettler, and we look forward to serving you again in the future. If you have any further feedback or inquiries, please don't hesitate to reach out to us.

Posted 4 days ago

“Can't complain about delivery time and the product is of good quality”

Helpful Report

Posted 1 week ago

Dear Tom,Thank you so much for your amazing 5-star rating of Kettler! We truly appreciate your support and are delighted to hear that you are satisfied with your experience. We are thrilled to know that you can't complain about the delivery time and that the product itself is of great quality. It means a lot to us to receive such positive feedback. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We are always here to provide you with exceptional service and top-notch products. Once again, thank you for your kind words and for choosing Kettler!

Posted 4 days ago

“Bought items on line which was fine and delivery was scheduled. Missed the delivery as no time slot given on the day. Ch old not get hold of TNT / FEDEX to rearrange delivery do I think you need to look at that as the delivery let you down for me - otherwise excellent!”

Helpful Report

Posted 2 weeks ago

Dear Paul,Thank you so much for awarding Kettler with a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you were satisfied with our service. We apologise for any inconvenience that you experienced with the delivery. We understand how valuable your time is and we are truly sorry for the missed delivery due to the lack of a specified time slot. Your feedback is essential to us, and we will definitely take a closer look into this matter to ensure a smoother delivery process in the future. Once again, thank you for your support and for choosing Kettler. We look forward to serving you again soon!

Posted 4 days ago

“Great range of garden furniture, I bought the coloured oil to refresh the wood on the garden table & arms of the chairs. The oil worked really well, soaking in & restoring the wood to new.”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to give us a fantastic 5-star rating, we truly appreciate it! We're thrilled to hear that you had a positive experience with our Kettler products and that the coloured oil was effective in refreshing the wood on your garden table and chairs. It's great to know that the oil worked well, fully soaking in and restoring the wood to its original glory. We hope you continue to enjoy your newly rejuvenated garden furniture, and please don't hesitate to reach out if you have any further questions or concerns. Thank you again for your support!

Posted 4 days ago

“There was an issue with the order but as soon as this was pointed out, the issue was rectified and the goods arrived promptly”

Helpful Report

Posted 2 weeks ago

Dear Roger,Thank you so much for your outstanding 5-star rating of Kettler! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We sincerely apologise for the small issue that occurred with your order. However, we are delighted to know that as soon as it was brought to our attention, our team swiftly rectified the problem. Our aim is to provide prompt and efficient service, so we're thrilled to hear that the goods arrived promptly once the issue was resolved. Your satisfaction is our top priority, and your feedback reaffirms that we are on the right track. We can't thank you enough for choosing Kettler, and we hope to serve you again in the near future.

Posted 4 days ago

“You did ship me the incorrect Elba bench sofas - but the manner in which you have handled this has been first class - thank you. Outside of this all has been incredibly easy as well. Also the quality of the furniture has been first class - I was concerned about the installation but it was relatively easy.”

Helpful Report

Posted 2 weeks ago

Dear Fiona,Thank you so much for taking the time to leave us a fantastic 5-star rating for Kettler! We greatly appreciate your support and are thrilled to hear that you've been satisfied with our products and services. We sincerely apologise for the error in shipping the incorrect Elba bench sofas. However, we are delighted to know that you have been impressed with how we handled the situation. Your kind words mean a lot to us, and we're glad that we were able to resolve the issue to your satisfaction. We're also thrilled to hear that your overall experience with us has been incredibly easy. We understand that installation can sometimes be a concern, but we're glad to hear that it was relatively simple for you. Once again, thank you for your support and for choosing Kettler. We strive to provide first-class products and service to our customers, and your 5-star rating reaffirms that we are on the right track. If you have any further questions or require assistance, please do not hesitate to reach out.

Posted 4 days ago

“I bought the 3 by 4 metre parasol. It is beautifully engineered. The only thing I don’t understand is the central speaker/light system. For me, it’s superfluous and would have preferred it to have been an optional extra. Also, it seems that you have to remove the system each time you close the parasol which is a faff. Overall, I am very happy with the product and am looking forward to some sun!”

Helpful Report

Posted 2 weeks ago

Thank you, David, for your amazing 5-star rating of Kettler! We sincerely appreciate your feedback. We're thrilled to hear that you found our 3 by 4 metre parasol beautifully engineered! We understand your concern regarding the central speaker/light system, and we appreciate your suggestion for it to be offered as an optional extra. We'll definitely consider this for future improvements. Regarding the inconvenience of removing the system each time you close the parasol, we apologise for any hassle caused. Nonetheless, we're delighted that you're overall very happy with the product and eagerly awaiting some sun! Thank you once again for choosing Kettler.

Posted 4 days ago

Kettler is rated 4.4 based on 2,078 reviews