Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,069 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,069 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 28th December 2023

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find the covers only last one season and then they go brittle and crack. Love the furniture and want to protect it...so every other year I'm spending £160 on getting new covers!”

Helpful Report

Posted 1 day ago

“The container leaks everywhere! Poor quality.”

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Posted 1 day ago

“Protecting cover too big !! Blows off need to tuck material under legs”

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Posted 1 week ago

“Normally it would be higher but the item orderered does not seem to have done the job!”

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Posted 7 months ago

Thank you, Sean, for your feedback on Kettler! We appreciate you taking the time to let us know about your experience. We apologise that the item ordered did not seem to have done the job as expected. Could you clarify what was wrong with it, so we can do better in the future?

Posted 6 months ago

“We have a mesh 160 x 90 table in iron grey that was purchased in August 2021 at Dawson Department Stores (who incidentally, have terrible customer service). There are multiple rust spots appearing in the mesh. We also have a 70 cm round mesh table in white bought in May 2000 that has begun to rust. Hugely disappointed in these products and do not recommend them. They are sturdy tables and attractive but the paint quality is very poor. This compares to Emu chairs (Italian made) that are now 25 years old with no rust whatsoever. Emu are about 20% more expensive but much better quality.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to provide us with your valuable feedback on your recent purchase of Kettler table sets this August and May. We are very sorry to learn that both your 160x90 iron grey mesh table and your 70 cm round mesh table in white have started to rust already. It seems that the paint quality of the tables is not quite up to the mark and that you are hugely disappointed about it. We would love to understand more about your experience and kindly ask how we could make things better as you are still under your manufacturers warranty. We would really appreciate it if you could share more information with us by contacting our team at sales@kettler.co.uk as we would love to help here. Thank you for your time and we hope to hear from you soon.

Posted 8 months ago

“Still waiting for my sofa ordered through John Lewis ?? 9 weeks wait so far ?? No one seems to know where it is ?”

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Posted 8 months ago

“If I had known I had to assemble the table I would not have purchased, what I have noticed is that the steel structure of the table is much weaker than the current cornelleau table and the laminate top is also thinner. The table feels more flimsy than my old one, so honestly I would not buy another”

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Posted 8 months ago

“Ordered direct from Kettler. First delivery was not made. Delivery then scheduled for 2 weeks later - only 1 item out of 2 delivered. Tried to call to get explanation - no answer!”

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Posted 10 months ago

Thank you so much for taking the time to share your experience, Ian. We're sorry to hear that your first delivery was not made and that you only received one item of the two when the delivery was scheduled for two weeks later. It is unacceptable and we deeply regret any inconvenience caused. We would like to make things right, if possible. Could you please share with us how we can rectify this issue to your satisfaction? We truly appreciate you bringing this to our attention and value your feedback.

Posted 10 months ago

“Reasonably priced furniture, adequately built, but their maintenance products, necessary to keep the furniture in good condition cost an absolute fortune, and their mail order is hopelessly slow.”

Helpful Report

Posted 10 months ago

Thank you so much, John, for taking the time to give us feedback on Kettler. We really appreciate it. We apologize for the cost of our maintenance products and the slowness of our mail order. We want to make sure our customers are happy with their experience, and we want to learn from mistakes to improve our service. We would really appreciate your feedback and thanks again for letting us know.

Posted 10 months ago

“Fantastic customer service but having been told to purchase palma grande covers for my Madrid furniture I am so disappointed. Lousy fit on the armchairs and large pools of water form whilst the table cover is really for a firepit so also hold lots of water in the unnecessary central section. All for a whopping £301.”

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Posted 1 year ago

“This cover does not fit our unit. Purchased in 2020. It has the same configuration.”

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Posted 1 year ago

“Unfortunately product damaged on arrival still waiting for resolution. Garden set is lovely.”

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Posted 1 year ago

Thank you for your review and feedback Darren. I understand you have been in contact with our After Sales team following this review. If you still require further assistance, please contact us on 01527 588997 or email us at sales@kettler.co.uk.

Posted 1 year ago

“Our Kettler garden table an chairs seem to be well made but after only a few years of use the paint on the arms of the chairs is bubbling and chipping off. I had hoped Kettler would be able to provide touch up paint in the right colour. It seems they can but in such minute quantities 5ml (ie a teaspoonful) as to be completely useless to do any significant amount of touching up. So I will have to buy some paint from another manufacturer which is unlikely to be a perfect match. This is very disappointing and unsatisfactory.”

Helpful Report

Posted 1 year ago

Thank you for your review Michael. I was sorry to read your comments. Our touch-up paint is for covering small chips and scratches, one bottle should be sufficient to cover several small imperfections. There is an instruction video available on our website, that states to put the bottle in warm water for five minutes prior to use, so that the paint is more fluid. We fully appreciate your comments, therefore I have forwarded your comments to the relevant department for future consideration.

Posted 1 year ago

“Well I’m still awaiting delivery of my order despite TNT saying it would be delivered 2 days ago!”

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Posted 1 year ago

“Was very happy with my covers to start with, although at £150 ish was a bit steep... This is the 3 rd summer and they have disintegrated, with splits and holes appearing everywhere.. I just felt they should have had a longer life for the cost.. Wouldn't have gone for the originals if I'd known, thought by buying the 'good quality ones' they would last.. 😒”

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Posted 1 year ago

Thank you for your review and feedback. We are sorry to hear about the issues with your protective covers. Our protective covers are highly durable however, as with any product, the materials can be susceptible to wear and tear over extended periods of time.

Posted 1 year ago

“• Scratched table • defective bolt provided, so unable to assemble • delivered without cover”

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Posted 1 year ago

Thank you for your feedback Scott. We were sorry to hear about the issues with your order. I understand this has now been resolved. If you need help with anything else, please contact us at sales@kettlerdirect.co.uk and we will be happy to assist you.

Posted 1 year ago

“Put together the table and some pieces snapped and fell off - need to order replacement parts. Please advise on how to do this.”

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Posted 1 year ago

“We purchased the kettler panalsol at a cost of over £1,000 and paid to have it installed. The drain holes in the shade panals appear to be in the wrong position and with just a shower of rain water pools either side of the drain holes. I have contacted kettler with pictures of the problem only to be told to remove the panels if it rains! With the weather here so changeable we would be removing them every other day. Disappointed that though having seen the problem of where the drain holes are and where the water pools we weren’t offered a better solution. As an elderly couple our shoulders aren’t as good as they were and it’s challenging taking them down every time rain predicted”

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Posted 1 year ago

“Furniture arrived with splits in the wood. Quality was below my expectations. Emailed Kettler directly to make a claim under warranty, received no response.”

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Posted 1 year ago

Thank you for your review and feedback Peter. We are so sorry for the delay in getting back to you regarding your concerns. I understand you are now in contact with our After Sales team who will be happy to assist you further.

Posted 1 year ago

“Placed two orders Exercise bike never arrived - waiting for refund Cross fit trainer arrived in shoddy box loose packaging everywhere, bolts missing (Both were refurbished stock)”

Helpful Report

Posted 1 year ago

Thank you for your feedback Mark. We make every effort to restore our refurbished products to their original condition, however there may be some minor cosmetic wear which will not affect the product’s operation. I understand this has now been resolved and your refund has been processed. If you need help with anything else, please do not hesitate to get back in touch.

Posted 1 year ago

Kettler is rated 4.4 based on 2,069 reviews