Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,485 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

David Paget

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using Kettler, and the delivery was cancelled at the 11th hour under the pretence of a vehicle issue. The delivery tracket also claimed a failed delivery attempt. Far from impressed.”

Helpful Report

Posted 2 months ago

“The very expensive shoes n lounger was delivered quickly but the arm adjustment mechanism doesn’t work properly and the backrest keeps dropping backwards. Over £500 invested including cover and cushion, really disappointing but not surprising these days. John Lewis fobbed me off to the manufacturer, waiting for a response. Will probably return as ‘not suitable’ and get the B&Q one for £100”

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Posted 2 months ago

“Palma Signature Grand Corner Set Structure and appearance is excellent, however dissapointed to find that only the table edge was full round ratan the rest was thin 1/2 round as per many cheaper alternatives. The Charlbury ratan if fully described so I assumed the higher rrp cost Palma described as "6mm ratan" would be full round... my mistake! I feel I may well be asking for a length of half round ratan in the future for repairs!”

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Posted 4 months ago

“I was disappointed that the previous Kettler cover for my bistro set only lasted 2 years and had to buy another. My other covers for the rest of my garden furniture have last 4/5 years.”

Helpful Report

Posted 5 months ago

Hi Greta, Thank you for your feedback regarding the cover for your bistro set. We’re sorry to hear that it didn’t meet your expectations and appreciate your honesty about your experience. While it's disappointing to learn that you had to replace it after just two years, it’s encouraging to know your other covers have lasted longer. We value your insights as they help us improve the quality of our products. If you have any further concerns or suggestions, please feel free to reach out to our customer service team at sales@kettler.co.uk. We would love the opportunity to assist you further. Thank you for your understanding. Best regards, The Kettler Team

Posted 5 months ago

“The Tenderflame unit was delivered on time but not in original packaging. It looked as though it had been an ex-display unit that had been packagd in a rush with whatever came to hand. As far as I was concerned, I had ordered a new unit. This was intended to be a a gift and I'd left it late so no opportunity to complain and get a new unit sent out. However, the unit is undamaged and works well so all ended well but not a good buying experience.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We’re very sorry to hear about your experience and understand how disappointing it must have been, especially as the item was intended as a gift. This does not reflect the high standards we aim to provide. We’ve reached out to you directly to discuss how we can make this right and ensure your satisfaction. Please don’t hesitate to get in touch if there’s anything further we can assist with.

Posted 5 months ago

“The garden chairs are ridiculously difficult to assemble. It says half ands hour for 1 person. Absolute nonsense! There is nowehere which says the holes are hidden below the plastic raffia which is so tightly strung it's almost impossible to move.”

Helpful Report

Posted 8 months ago

Hi Petet, Thank you for taking the time to share your experience. We’re sorry to hear that you found the assembly of the garden chairs to be challenging. Your feedback about the hidden holes and the tight plastic raffia is valuable, and we understand how frustrating it can be when expectations don’t match reality. We always strive to provide clear instructions, and we appreciate your input as it helps us improve. If there’s anything else we can assist you with or if you have any suggestions on how we could make the assembly process easier, please let us know. Thank you again for your feedback. Best regards, The Kettler Team

Posted 5 months ago

“Had to chase a very simple order for screws.”

Helpful Report

Posted 10 months ago

Hi Robert, Thank you for your feedback. We apologise for the inconvenience you experienced while trying to obtain your screws. It’s important to us that our customers have a smooth and hassle-free experience, and we’re sorry that we fell short in this instance. We appreciate you bringing this to our attention, and we’ll work on improving our response times. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best regards, The Kettler Team

Posted 9 months ago

“The products are good and the service indifferent - it would be good if someone would phone me other than your contractor - I still don’t have my full delivery from 2 weeks ago”

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Posted 10 months ago

“Kettler products are good quality and we have a metal set in Iron Grey which does not need covering in Winter which is great. Also it has the mesh seat so we don't need huge cushions for which we have no space!! So a good product. However, after 5 years or so some of the paint is chipping and flaking so needs touhcing up. I ordered 2 touch up pens, and finally after a month I received them. It seems the order wasn't processed twice, and one of the emails described the paint as end caps which I replied to very quickly so I didn't get end caps delivered!!”

Helpful Report

Posted 10 months ago

“Bought a kettle recliner chair 2 to 3 years ago about £800 reclining chair mechanism now rusty chair does not recline I know of a nursing home in Exmouth with same problem 2 chairs. As we do not have proof of purchase kettler will not replace. Save your money do not buy a recliner extremely disappointed.”

Helpful Report

Posted 1 year ago

“I selected the footcaps to match the size of my Kettler table but unfortunately when they arrived they were too large. Very disappointing.”

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Posted 1 year ago

“I find the covers only last one season and then they go brittle and crack. Love the furniture and want to protect it...so every other year I'm spending £160 on getting new covers!”

Helpful Report

Posted 1 year ago

Dear Graham,Thank you so much for taking the time to share your feedback on Kettler. We truly appreciate it when our customers reach out and inform us about their experiences. We are genuinely sorry to hear about the issue you've encountered with our covers. We understand how frustrating it must be to have them last only one season and then become brittle and crack. We can imagine the inconvenience and the financial burden of having to purchase new covers every other year, amounting to £160 each time. At Kettler, our aim is to provide our customers with reliable and long-lasting products that they can enjoy for years to come. We regret that this hasn't been your experience with our covers. Customer satisfaction is our top priority, and we want to make things right. To improve upon this situation, we would greatly appreciate it if you could provide us with more details regarding your specific concerns. This will help us identify the areas for improvement and work on finding a suitable solution. Your input is invaluable to us, and we want to ensure that your furniture remains well-protected while reducing the need for frequent cover replacements. Once again, thank you for your feedback and for being a loyal customer. We sincerely apologise for any inconvenience caused.

Posted 1 year ago

“The container leaks everywhere! Poor quality.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your feedback on Kettler. We genuinely appreciate your valuable input and your honesty about your experience. We apologise for the inconvenience caused by the container leakage and the poor quality of our product.To ensure we improve our services, we would greatly appreciate it if you could provide us with more details regarding the issues you faced. Could you please let us know if the container leakage was due to a faulty seal or a structural problem? Additionally, if possible, please elaborate on the aspects of poor quality you encountered. Please contact our team on 01527 588997 and we will get this replaced for you. Once again, we apologise for the inconvenience caused, and we thank you for bringing these issues to our attention. We look forward to hearing from you and working towards making your future experiences with Kettler much better.

Posted 1 year ago

“Protecting cover too big !! Blows off need to tuck material under legs”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your thoughts and experiences with our Kettler product. We truly appreciate your feedback and apologise for the inconvenience you faced with the protecting cover being too big and blowing off. We understand how frustrating it must have been to constantly tuck the material under the legs however, we have not seen this before so are you sure that you have purchased the correct cover for what product you have? Please contact our team on 01527 588997 to discuss this further as we have not experienced this issue with this cover before.

Posted 1 year ago

“Normally it would be higher but the item orderered does not seem to have done the job!”

Helpful Report

Posted 1 year ago

Thank you, Sean, for your feedback on Kettler! We appreciate you taking the time to let us know about your experience. We apologise that the item ordered did not seem to have done the job as expected. Could you clarify what was wrong with it, so we can do better in the future?

Posted 1 year ago

“We have a mesh 160 x 90 table in iron grey that was purchased in August 2021 at Dawson Department Stores (who incidentally, have terrible customer service). There are multiple rust spots appearing in the mesh. We also have a 70 cm round mesh table in white bought in May 2000 that has begun to rust. Hugely disappointed in these products and do not recommend them. They are sturdy tables and attractive but the paint quality is very poor. This compares to Emu chairs (Italian made) that are now 25 years old with no rust whatsoever. Emu are about 20% more expensive but much better quality.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your valuable feedback on your recent purchase of Kettler table sets this August and May. We are very sorry to learn that both your 160x90 iron grey mesh table and your 70 cm round mesh table in white have started to rust already. It seems that the paint quality of the tables is not quite up to the mark and that you are hugely disappointed about it. We would love to understand more about your experience and kindly ask how we could make things better as you are still under your manufacturers warranty. We would really appreciate it if you could share more information with us by contacting our team at sales@kettler.co.uk as we would love to help here. Thank you for your time and we hope to hear from you soon.

Posted 1 year ago

“Still waiting for my sofa ordered through John Lewis ?? 9 weeks wait so far ?? No one seems to know where it is ?”

Helpful Report

Posted 1 year ago

“If I had known I had to assemble the table I would not have purchased, what I have noticed is that the steel structure of the table is much weaker than the current cornelleau table and the laminate top is also thinner. The table feels more flimsy than my old one, so honestly I would not buy another”

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Posted 1 year ago

“Ordered direct from Kettler. First delivery was not made. Delivery then scheduled for 2 weeks later - only 1 item out of 2 delivered. Tried to call to get explanation - no answer!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience, Ian. We're sorry to hear that your first delivery was not made and that you only received one item of the two when the delivery was scheduled for two weeks later. It is unacceptable and we deeply regret any inconvenience caused. We would like to make things right, if possible. Could you please share with us how we can rectify this issue to your satisfaction? We truly appreciate you bringing this to our attention and value your feedback.

Posted 2 years ago

“Reasonably priced furniture, adequately built, but their maintenance products, necessary to keep the furniture in good condition cost an absolute fortune, and their mail order is hopelessly slow.”

Helpful Report

Posted 2 years ago

Thank you so much, John, for taking the time to give us feedback on Kettler. We really appreciate it. We apologize for the cost of our maintenance products and the slowness of our mail order. We want to make sure our customers are happy with their experience, and we want to learn from mistakes to improve our service. We would really appreciate your feedback and thanks again for letting us know.

Posted 2 years ago

Kettler is rated 4.4 based on 2,485 reviews