Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,479 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous

Geoff Hussey

Anonymous

Kettler 5 star review on 31st December 2024

David Paget

Kettler 5 star review on 17th December 2024

Mark Milton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived without pre-drilled holes to assemble chairs. Tried to get replacement but between poor customer service communication and delivery issues i have given up. Almost 4 weeks trying to arrange. Painful overall experience.”

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Posted 6 days ago

“Well designed garden furniture, which looks good as well as comfortable to use.”

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Posted 2 weeks ago

“Having recently purchased a new Kettler outdoor dining set which included seat cushions and parasol, but I decided to get some extra seat cushions. The ordering was simple and arrived very quickly. I was kept up to speed with the delivery situation and my cushions arrived safely as expected.”

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Posted 2 weeks ago

“Purchased a dining table and chairs, also, a corner sofa set. Great quality and looks good. Gave 3 stars as purchased in a sale and 2 days after receiving there was another £400 reduction in the bank Holiday sale. Gutted.”

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Posted 2 weeks ago

“The item, an umbrella was fine when it actually got delivered but the delivery update information and progress was poor. A after a few days after placing the order and not heard anything sent an email for an update just got an automated reply stating because it was nice weather they are busy, next day at 8am out the blue the umbrella turns up!”

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Posted 2 weeks ago

“Still awaiting advice after sending photos to Sales@kettler.co.uk”

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Posted 2 weeks ago

“Fast delivery - quality product”

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Posted 2 weeks ago

“First time using Kettler, and the delivery was cancelled at the 11th hour under the pretence of a vehicle issue. The delivery tracket also claimed a failed delivery attempt. Far from impressed.”

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Posted 2 weeks ago

“small accessories order to get replacement Sienna chair feet - glad to see it was easy to find on Kettler website - easy to place order - message confirmed order and expected arrival date - unfortunately it didn't arrive - emailed Kettler and problem was immediately picked up by Sales (Dean) - order duly arrived and replacement feet now fitted - many thanks”

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Posted 2 weeks ago

“A parasol at a great price, arrived quickly, easy to set up and great quality.”

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Posted 2 weeks ago

“Long time no dispatch details until I contacted them”

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Posted 2 weeks ago

“Excellent website to be able to order spare parts - sent promptly and delivered quickly”

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Posted 2 weeks ago

“Good quality and size of bistro table but a but fiddly to put together . Now awaiting the chairs.”

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Posted 3 weeks ago

“Very good products will last for years. Customer service on latest order very good.”

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Posted 3 weeks ago

“Brought a garden parasal great quality very pleased. Easy to order on line. Also good range of products.”

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Posted 3 weeks ago

“Good quality just what we wanted with no fuss installation and looks great with our garden furniture.”

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Posted 3 weeks ago

“Great Company to deal with. Always responsive, very pleasent staff. And do what they promise.”

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Posted 3 weeks ago

“I bought a side table to fit with my Kettler furniture. It arrived in sections with a pack of screws and bolts. At 83 years 8months old with physical problems I don't believe I should be expected to complete Kettler's manufacturing process. I'm trying to return it.”

Helpful Report

Posted 3 weeks ago

“The very expensive shoes n lounger was delivered quickly but the arm adjustment mechanism doesn’t work properly and the backrest keeps dropping backwards. Over £500 invested including cover and cushion, really disappointing but not surprising these days. John Lewis fobbed me off to the manufacturer, waiting for a response. Will probably return as ‘not suitable’ and get the B&Q one for £100”

Helpful Report

Posted 3 weeks ago

“Tried to order 13 replacement cushions after several emails asking me same questions I finally get confirmation of cost and delivery date of 7 weeks from today 16 may. Obviously they have no stock. Ordered cancelled”

Helpful Report

Posted 3 weeks ago

Kettler is rated 4.4 based on 2,479 reviews