Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,082 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,082 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cover as described, arrived quickly and advised of eveything along the way.”

Helpful Report

Posted 23 hours ago

“Purchase of grey wood protection was so easy to use and made the table look like new as well as protecting the wood which it was purchased for”

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Posted 2 days ago

“Perfect fit and good quality quick and prompt delivery”

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Posted 2 days ago

“Excellent products at realistic prices. Customer services were very helpful and resolved a product problem swiftly and efficiently”

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Posted 2 days ago

“We are extremely pleased with our purchase.”

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Posted 2 days ago

“I bought a table and chairs 18 mths ago and I love the contemporary look of the metal frame and wooden surface. However, having taken the cover of this month, in addition to general colour loss from all the rain, lots of small patches of the colour had totally gone - maybe attached to the cover? The customer services team were very defensive , telling me they don't recomend covering, and if i did cover, then it must be breathable. Fair enough, but this is not on the website care instructions and the assembly manual says it can be covered. I was also told I should have been reapplying the grey colour protector 4-6 times a year. This is not on the bottle or web-site. I only did twice. Anyway, on the positive, I have put on a couple of coates of the colour and it seems to have been taken up by the wood, put on 2 coates of protector and it now looks good again. Finger scrossed.”

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Posted 2 days ago

“The table and chairs look very stylish. Sadly the chairs are very light and blow over in the wind even when tucked under the table.”

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Posted 2 days ago

“Quick delivery at good price”

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Posted 2 days ago

“Purchased an order on line payed then got an email days later describing unavailable and I would receive a refund after 5 days. Check website the same items still available to buy why not take down rather than let down customers”

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Posted 2 days ago

“Great service and products. Had two recent interactions , first to purchase some maintenance products for my Kettler garden lounge furniture which came very quickly and seem a good product. Second was to enquire about a product that was currently out of stock online and when it would be available. The customer service contact responded very quickly with information and they would reserve it when in in and will contact me so I caan purchase and get it delivered.”

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Posted 4 days ago

“Very good best on the market”

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Posted 5 days ago

“I posted a few days ago about fixings not being supplied with my Cora chairs. In spite of Kettler's comments to rectify and another call to the supplier who was then in touch with Kettler and an assurance from them that the required fixings would be posted first class to arrive before the weekend it is now Saturday and these have not arrived!!!!! The chairs are still in bits as I can't assemble them!! I have had to call the supplier 4 times and each time they have contacted Kettler who have made assurances to rectify but have not!!! Shocking service!!!”

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Posted 5 days ago

“We love our bistro set! It’s comfortable, well made, fits beautifully into the small garden space & is robust enough not to get blown over in strong wind, without being too heavy.”

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Posted 6 days ago

“So unimpressed with Kettler. Ordered two Cora chairs which arrived without fixings. Despite numerous contacts with the seller and them contacting Kettler the fixings have not been sent. Today I received a packet with 11 screws - each chair needs 12!! and no washers or allen key. Hopeless service.”

Helpful Report

Posted 1 week ago

We sincerely apologise for the inconvenience and frustration you have experienced with your recent purchase of the Cora chairs from Kettler. Your feedback is invaluable to us, and we deeply regret any shortcomings in our service. It is unacceptable that your chairs arrived without the necessary fixings, and we understand how frustrating it must have been to not receive the correct parts despite multiple contacts with both the seller and Kettler. Please accept our sincerest apologies for this oversight and the inconvenience it has caused. We acknowledge the error in sending only 11 screws per packet when each chair requires 12, and we regret the absence of washers and an allen key. This falls below the standard of service we strive to provide, and we are committed to rectifying this situation promptly. Our customer service team is dedicated to resolving this issue for you as quickly as possible. Please rest assured that we will arrange for the immediate shipment of the correct fixings, including the missing screw, washers, and allen key, to ensure that you can assemble your chairs without further delay. Once again, we apologise for the frustration and disappointment this has caused, and we thank you for bringing it to our attention. Your satisfaction is our priority, and we are committed to ensuring that you receive the exceptional service you deserve. If you have any further concerns or require assistance, please do not hesitate to contact us directly. We appreciate your patience and understanding.

Posted 1 week ago

“A good price for the seat cover. Fast and efficient service.”

Helpful Report

Posted 1 week ago

Thank you, Jonathan, for your fantastic 5-star rating of Kettler! We appreciate your feedback and are delighted to know that you had such a positive experience with our brand. We are thrilled to hear that you found the seat cover to be at a good price and were satisfied with our fast and efficient service. We strive to provide our customers with top-notch products and excellent customer service, so it's great to know that we were able to meet your expectations. Thank you once again for choosing Kettler, and we hope to serve you again in the future!

Posted 1 week ago

“I find the covers only last one season and then they go brittle and crack. Love the furniture and want to protect it...so every other year I'm spending £160 on getting new covers!”

Helpful Report

Posted 1 week ago

Dear Graham,Thank you so much for taking the time to share your feedback on Kettler. We truly appreciate it when our customers reach out and inform us about their experiences. We are genuinely sorry to hear about the issue you've encountered with our covers. We understand how frustrating it must be to have them last only one season and then become brittle and crack. We can imagine the inconvenience and the financial burden of having to purchase new covers every other year, amounting to £160 each time. At Kettler, our aim is to provide our customers with reliable and long-lasting products that they can enjoy for years to come. We regret that this hasn't been your experience with our covers. Customer satisfaction is our top priority, and we want to make things right. To improve upon this situation, we would greatly appreciate it if you could provide us with more details regarding your specific concerns. This will help us identify the areas for improvement and work on finding a suitable solution. Your input is invaluable to us, and we want to ensure that your furniture remains well-protected while reducing the need for frequent cover replacements. Once again, thank you for your feedback and for being a loyal customer. We sincerely apologise for any inconvenience caused.

Posted 1 week ago

“Great product and great customer service”

Helpful Report

Posted 1 week ago

Dear Sue,Thank you so much for your wonderful 5-star rating of Kettler! We truly appreciate your feedback and are delighted to hear that we were able to provide you with a great product and great customer service. Your satisfaction is our top priority, and we are thrilled that we met your expectations. Thank you once again for your support and for choosing Kettler. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are always here to help!

Posted 1 week ago

“Excellent quality products Prompt delivery”

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Posted 1 week ago

Dear Anne,Thank you so much for your wonderful 5-star rating of Kettler. We appreciate your support and are thrilled to hear that you are satisfied with our products. At Kettler, we strive to provide excellent quality products and prompt delivery to ensure a top-notch customer experience. Your positive feedback means the world to us and serves as encouragement to continue delivering the best service possible. Thank you again for your kind words. We hope to have the opportunity to serve you again soon!

Posted 1 week ago

“I have had Kettler furniture for years and have never had any issues. Great quality products. My last order of 3 garden lights had 1 light missing. This is not Kettler but TNT who only delivered 1 of 2 boxes. Still waiting for box 2”

Helpful Report

Posted 1 week ago

Dear Karen,Thank you so much for your outstanding 5-star rating of Kettler! We truly appreciate your kind words and your continuous support. We're thrilled to hear that you have been enjoying Kettler furniture for years without any issues. We pride ourselves on providing high-quality products that can withstand the test of time. We're sorry to hear about the missing garden light in your recent order. We understand that this inconvenience was caused by our delivery partner, TNT, who mistakenly delivered only one of the two boxes. Rest assured, we are working diligently to resolve this issue and ensure that the second box is promptly delivered to you. Thank you once again for your loyalty and taking the time to share your positive experience with our brand. We value customers like you, and your satisfaction means everything to us. Warmest regards, The Kettler Team

Posted 1 week ago

“Very good quality garden cushions bought to replace others I’ve had years. Parasol sturdy easy to open and shower proof so much better than competitors we looked at. Just wish we could get round back cushions. Stock seems low and not easy to get more if needed at a later date. Delivery quick and well packed.”

Helpful Report

Posted 1 week ago

Dear Moira, Thank you so much for your 5-star rating of Kettler! We are thrilled to hear that you are enjoying our products, especially the garden cushions and parasol. The fact that they have outlasted your previous ones is a great testament to their quality. We are also glad to know that you find our parasol sturdy, easy to open, and showerproof - qualities that differentiate us from our competitors. Regarding your feedback about round back cushions, we apologize for any inconvenience caused. We understand that our stock might be low in this particular item, and we are working diligently to ensure that we have a sufficient supply available in the future. If you need more cushions at a later date, please do not hesitate to reach out to our customer service team, and we will do our best to assist you. We are also pleased to hear that you were satisfied with the quick delivery and careful packaging of your order. Customer satisfaction is our utmost priority, and we strive to exceed your expectations at every step. Once again, thank you for choosing Kettler and for your kind review. We truly value your support and look forward to serving you again in the future.

Posted 1 week ago

Kettler is rated 4.4 based on 2,082 reviews