Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,492 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,492 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered the Freeport 6 seater dining set in August. When it arrived only 4 of the chairs were able to be assembled, the other 2 were faulty. Over the past 2 months we have had 4 more deliveries of replacement chairs/parts and each has been faulty in some way. We now have the issue rectified, but it should not take 2 months and 14 chairs to get 6 chairs that are not damaged. I would not purchase a Kettler product again, and would actively discourage others from using this company.”

Helpful Report

Posted 6 days ago

“We purchased an egg chair April '24. We therefore purchased the Kettler cover last Summer to get us through the winter period. We put the cover on the other week to discover two holes where the top of the egg chair has pushed through. Totally ruined and not waterproof anymore. Clearly a manufacturing fault. At £90 a cover, we cannot purchase one per year! That's 9% of the chair cost each year for a cover. I emailed Kettler and their response 'Our covers are only covered under the warranty for 12 months so your cover would be out of warranty, as the chair is now discontinued the cover is also'. They did recommend where I could buy another cover though. Yay for me!”

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Posted 1 week ago

“Very helpful agent Kat Woods Customer Service Agen. She located the part I was missing. Thank you!”

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Posted 4 weeks ago

“Was looking for spare leg for outdoor Kettler Table. Holly was so helpful and the warehouse had a replacement and now sending it to me in Dublin Ireland. Thanks Holly was sorting this out and helping me much appreciated”

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Posted 1 month ago

“Many thanks to Kettler’s customer service who have provided us with parts to repair our parasol well past the warranty period. We can now continue to enjoy our parasol. Great customer service from a great company.”

Helpful Report

Posted 3 months ago

“The top of our Kettler mesh table rusted over its third winter outside. Kettler accepted the situation without any complaint and offered us a full replacement under the 3 years warranty, which hadn't long to run. We were sent a full, new replacement table and the old table was collected by the deliverers and taken away. The whole process was very impressive. We bought a new Kettle parasol to compliment the new table and to show our support as we were so well treated.”

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Posted 3 months ago

“We had an issue with our outdoor dining table. Kettler responded quickly to our problem and offered a refund or a replacement table. They kept us up to speed with the processing of the order for the replacement and subsequent delivery. The replacement was easy to assemble and is very stylish. We found their customer service to be very caring and supportive.”

Helpful Report

Posted 3 months ago

“I purchased a Kettler Menos balcony half parasol and the accompanying balcony parasol base 20kg. The parasol is super tall, taller than any other I have ever had. The base, whilst heavy to move, does not adequately support the parasol. It tips over with barely a light breeze, rendering it useless. I have emailed Kettler to try and get some help with this but two weeks later they have not replied. Terrible service.”

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Posted 3 months ago

“I reached out for a solution to our parasol and Neil in the sales support team immediately arranged for a replacement nut and bolt set to be sent out. I was delightfully surprised by his diligence; thanks again for sorting Neil.”

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Posted 4 months ago

“Fantastic customer care. Very helpful and very quick to respond.”

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Posted 4 months ago

“We are still awaiting this product”

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Posted 4 months ago

“Good products and fairly priced”

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Posted 5 months ago

“Excellent product garden sofa and table and super customer service Had an issue with one piece and this was resolved quickly and efficiently with no fuss Company made sure my concerns were dealt with promptly and properly Highly recommended premium products but worth it for comfort and build”

Helpful Report

Posted 5 months ago

“Product arrived without pre-drilled holes to assemble chairs. Tried to get replacement but between poor customer service communication and delivery issues i have given up. Almost 4 weeks trying to arrange. Painful overall experience.”

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Posted 5 months ago

“Well designed garden furniture, which looks good as well as comfortable to use.”

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Posted 5 months ago

“Having recently purchased a new Kettler outdoor dining set which included seat cushions and parasol, but I decided to get some extra seat cushions. The ordering was simple and arrived very quickly. I was kept up to speed with the delivery situation and my cushions arrived safely as expected.”

Helpful Report

Posted 5 months ago

“Purchased a dining table and chairs, also, a corner sofa set. Great quality and looks good. Gave 3 stars as purchased in a sale and 2 days after receiving there was another £400 reduction in the bank Holiday sale. Gutted.”

Helpful Report

Posted 5 months ago

“The item, an umbrella was fine when it actually got delivered but the delivery update information and progress was poor. A after a few days after placing the order and not heard anything sent an email for an update just got an automated reply stating because it was nice weather they are busy, next day at 8am out the blue the umbrella turns up!”

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Posted 5 months ago

“Still awaiting advice after sending photos to Sales@kettler.co.uk”

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Posted 5 months ago

“Fast delivery - quality product”

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Posted 5 months ago

Kettler is rated 4.4 based on 2,492 reviews