Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,069 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,069 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery”

Helpful Report

Posted 5 days ago

Dear Andy,Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with Kettler. Prompt delivery is something we strive for, and we're glad that it met your expectations. Your satisfaction is our top priority, and your feedback fuels us to keep improving. If you have any further questions or need assistance, please don't hesitate to reach out. We value your business and hope to serve you again soon.

Posted 15 hours ago

“I ordered it, it arrived what more is there to say”

Helpful Report

Posted 1 week ago

Dear Nick,Thank you so much for your 4-star rating of Kettler! We truly appreciate your feedback and support. We are thrilled to hear that your order arrived promptly. Your trust in us means a lot, and we are grateful for your business. Once again, we appreciate your kind words and hope to serve you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out.

Posted 15 hours ago

“Just find I confusing to get an email saying the order is on its way, as part of your order closure process, when the items were delivered weeks ago!”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to leave us a 4-star rating for Kettler! We truly appreciate your support and your feedback. We apologise for any confusion caused by the email you received stating that your order was on its way, even though the items were delivered weeks ago. We understand how this could be frustrating, and we will definitely look into improving our order closure process to avoid such instances in the future. Once again, thank you for choosing Kettler and for sharing your experience. We hope to serve you even better in the future.

Posted 15 hours ago

“All outdoor furniture is way overpriced, especially single items, so would only buy in a sale of at least 50% off. Purchased Palma day bed which seems well put together and good quality. Delivery packaging is very good, so at least stuff arrives in the expected state.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your positive experience with Kettler! We greatly appreciate your 4-star rating and are thrilled to hear that you found our Palma day bed to be well put together and of good quality. We understand that outdoor furniture prices can often be high, and we appreciate your suggestion of waiting for a sale. We also take pride in ensuring that our delivery packaging is top-notch, ensuring that your order arrives in the expected state. Your satisfaction is our utmost priority, and we are glad to hear that we met your expectations in this regard. Once again, thank you for choosing Kettler, and we look forward to serving you again in the future.

Posted 16 hours ago

“Kettler responded well when something went wrong, replying to messages and sending a quite big spare part. The instructions could be improved. Two lengths of bolt are supplied but the instructions don't say which should go where. And the table legs have holes on one side only for fixing a crosspiece. Not mentioned in instructions. These holes need to face *inwards* so the next piece can be bolted on. (I did this wrong and had to reassemble.)”

Helpful Report

Posted 1 week ago

Thank you, for your 4-star rating of Kettler. We appreciate your feedback and are glad to hear that we responded well when something went wrong. We strive to provide excellent customer service and ensure that our customers are satisfied. Your comment about the instructions has been duly noted, and we apologise for any confusion caused. Rest assured, we will work on improving them for future customers. Thank you for bringing this to our attention, and we hope you continue to enjoy your Kettler product.

Posted 16 hours ago

“Products very high quality. However, I asked a question on your website over a week ago and still have not received a reply”

Helpful Report

Posted 1 week ago

Dear David, Thank you so much for taking the time to rate Kettler with 4 stars! We truly appreciate your support and feedback. We are delighted to hear that you found our products to be of very high quality. We strive to maintain the highest standards in delivering top-notch products to our valued customers like yourself. Furthermore, we sincerely apologise for the delay in responding to your question on our website. Are you able to forward us your question to sales@kettler.co.uk and we will gladly respond asap to you Thank you again for your positive rating and for bringing this matter to our attention. We value your feedback and are constantly striving to improve our customer service.

Posted 16 hours ago

“Cover fits perfectly. Would have given 5 Stars if the product was 100% correct as advertised. The cover came without the 'Draw string/toggle to secure cover' Kettler cusromer service were very good and kindly resent but unfortunately the same issue. I gave up and instead just placed a decorative stone on the table to hold the cover down during light winds. Please see photo attached where I have added a red arrow pointing to clear illustration the 'Draw string/toggle to secure cover', from the storage bag.”

Helpful Report

Posted 2 weeks ago

“I didn’t think the tent pole for the cover very good can’t keep it to stand up”

Helpful Report

Posted 3 weeks ago

Hi Lynne,Thank you so much for your 4-star rating of Kettler! We greatly appreciate your feedback. We apologise for any inconvenience caused regarding the tent pole for the cover. We understand that it may be frustrating when it doesn't keep the tent properly standing up. We will take this into consideration and work towards improving the design. Your support and feedback are invaluable to us. If you have any further suggestions or concerns, please feel free to reach out to us. We are here to assist you in any way we can. Thank you again for choosing Kettler!

Posted 2 weeks ago

“The ping pong table is great, but it is very hard to assemble. I think it would be wise for kettler to provide assembly services.”

Helpful Report

Posted 1 month ago

Thank you so much for your generous 4-star rating, we really appreciate your continued support as a loyal customer. We are thrilled to hear that you find our ping pong table great. However, we apologise for the difficulty you experienced during the assembly process. Your feedback regarding the assembly services is highly valuable, and we will definitely consider implementing it in the future. Thank you once again for your review and for choosing Kettler. We look forward to serving you again in the future!

Posted 1 month ago

“Good service - arrived as you would expect and packaged well. Not had Kettler before so will know if they wear well after a year or so.”

Helpful Report

Posted 2 months ago

Dear Steven, Thank you so much for choosing Kettler and for taking the time to give us a 4-star rating. We are delighted to hear that you found our service to be good and that your order arrived as expected, with well-packaged items. Your trust in trying out Kettler for the first time means a lot to us. We are confident that our products will prove to be durable and long-lasting, but we understand that real-life usage is the ultimate test. Please feel free to reach out to us if you have any questions or concerns along the way. We appreciate your support and hope that your experience with Kettler continues to meet and exceed your expectations. Thank you once again for your feedback and for choosing us as your brand of choice.

Posted 1 month ago

“Delivery was organised very promptly”

Helpful Report

Posted 2 months ago

Thank you for your 4-star rating of Kettler! We appreciate your feedback and are glad that you had a positive experience overall. Delivery was organised very promptly, ensuring that your order reached you in a timely manner. We are committed to providing excellent service and quality products to our customers. Thank you again for choosing Kettler, and we hope to serve you again in the future!

Posted 2 months ago

“They fit nicely, easy to install”

Helpful Report

Posted 3 months ago

Thank you very much for your 4-star rating of Kettler! We are so pleased to hear that they fit nicely and were easy to install. We appreciate your positive feedback!

Posted 3 months ago

“Great product”

Helpful Report

Posted 4 months ago

Thank you, Helen, for rating Kettler with four stars. We're thrilled you think it's a great product!

Posted 4 months ago

“Purchased outdoor table tennis table which was delivered more quickly than estimated. All of the components were present and correct and the quality appears to be good. The only complaint is that the assembly instructions were unclear in certain areas.”

Helpful Report

Posted 4 months ago

Thank you, Tom, for your 4 star rating of Kettler. We are glad to hear the outdoor table tennis table was delivered quickly and that the components were all present and correct. We apologise that the assembly instructions were unclear in certain areas. Thank you for your feedback and we hope you enjoy your purchase.

Posted 4 months ago

“Order process straightforward.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to rate Kettler with a 4 star rating! We're glad to hear that the order process was straightforward. We appreciate your feedback and hope to continue to offer excellent service and products.

Posted 4 months ago

“Disappointed at not being able to supply replacement armrests for Henley armchairs, due to rust problem. Despite the fact that the Henley range is still manufactured and the armrests are replaceable. Only able and willing to supply a bottle of touch up paint”

Helpful Report

Posted 5 months ago

Thank you Tony for your 4 star rating of Kettler - we appreciate your feedback. We apologise for being unable to supply replacement armrests for the Henley armchair due to rusting, though we are still able to manufacture the range and the armrests are replaceable. We hope the touch up paint was of some use.

Posted 5 months ago

“The Kettler customer service was good in terms of response both by email for an initial enquiry and by phone for a delivery problem. The problem appeared to lie with the delivery company and a two-day delivery took over a week and was a particular inconvenience.”

Helpful Report

Posted 5 months ago

Thank you for giving us 4 stars, Tony! We are glad you liked the customer service and that it was responsive both via email and by phone. We apologise that the delivery took over a week when it was expected to take two days and for the inconvenience it caused.

Posted 5 months ago

“Every thing is excellent”

Helpful Report

Posted 6 months ago

Thank you, Damon, for giving Kettler a 4 star rating! We appreciate your feedback and are glad to know that everything was excellent.

Posted 6 months ago

“Kettler garden furniture is very good although the withdrawal of the 8 seater table is a retrograde step. My son and his wife had to purchase a John Lewes version instead. Touchup paint easy to order and delivered quickly. Not used yet.”

Helpful Report

Posted 7 months ago

Thank you for your 4-star rating for Kettler and your feedback that our garden furniture is very good, although it's unfortunate your son and his wife had to purchase from John Lewes due to the withdrawal of our 8 seater table. We're glad to hear that ordering touchup paint was easy and was delivered quickly. We hope you will be satisfied with your purchase.

Posted 6 months ago

“Ordered a 3 m parasol with LED lights and a Bluetooth speaker and a tabletop patio heater. Both of them arrived extremely quickly but with scratches on but I didn't notice until they were all put together. Otherwise, they both worked extremely well and I'm very pleased with my purchases.”

Helpful Report

Posted 7 months ago

Thank you for your kind 4 star rating, Heather! We appreciate your loyalty and are glad to hear that your ordered items – 3m parasol with LED lights and a Bluetooth speaker, and tabletop patio heater - arrived quickly. Sorry to hear that there were scratches, but we are delighted that they worked well for you. We value your patronage and look forward to special orders in the future.

Posted 6 months ago

Kettler is rated 4.4 based on 2,069 reviews