Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,485 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

David Paget

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well designed garden furniture, which looks good as well as comfortable to use.”

Helpful Report

Posted 1 month ago

“small accessories order to get replacement Sienna chair feet - glad to see it was easy to find on Kettler website - easy to place order - message confirmed order and expected arrival date - unfortunately it didn't arrive - emailed Kettler and problem was immediately picked up by Sales (Dean) - order duly arrived and replacement feet now fitted - many thanks”

Helpful Report

Posted 2 months ago

“Good quality and size of bistro table but a but fiddly to put together . Now awaiting the chairs.”

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Posted 2 months ago

“Brought a garden parasal great quality very pleased. Easy to order on line. Also good range of products.”

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Posted 2 months ago

“Overall bought 3 Kettler items, 6 chairs, a small side table and an extendable table but only the extendable table from Kettler directly. Why, because although current stock the other two items were cheaper!! All items are well made.”

Helpful Report

Posted 2 months ago

“Extremely prompt delivery. And good communication.”

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Posted 3 months ago

Hi Richard, Thank you for your great 4-star review! We’re glad to hear you experienced prompt delivery and good communication. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts! If there’s anything else we can assist you with or improve upon, please don’t hesitate to reach out. We’re here to help! Best regards, The Kettler Team

Posted 3 months ago

“This is a lovely product but the build is not for the faint hearted. It took 6 hours and that was by an engineer who is used to building things. If I’d had to build it myself I may well have just returned it. The end result is fabulous quality and looks great”

Helpful Report

Posted 4 months ago

Hi Joy, Thank you for your thoughtful 4-star review! We’re thrilled to hear that you love the quality and appearance of the product. We do appreciate your feedback on the assembly process—while it can be a challenge, we're glad to know that you had the support of an engineer to help you through it. If you have any further questions or need assistance, don’t hesitate to reach out. We're always here to help! Best regards, The Kettler Team

Posted 4 months ago

“I am very impressed with my Cozze outdoor island. There was more assembly required than expected, but I had an enjoyable afternoon building it as it all went together fairly easily.”

Helpful Report

Posted 4 months ago

Hi Eddie, Thank you for your fantastic 4-star review! We’re delighted to hear that you’re impressed with your Cozze outdoor island and that you enjoyed the assembly process. It’s great to know that everything went together easily for you! If you have any more feedback or need assistance, please don’t hesitate to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 4 months ago

“Bistro table fine . Charlbury chairs from J Lewis for £390 did not have adjustable feet as advertised . Still waiting for complaint to respond”

Helpful Report

Posted 4 months ago

“I used the website directly. No human interaction for my purchase, so overall it was ok. Email updates were good and the delivery company used was excellent and very friendly. - very helpful in sorting my time/date for delivery,”

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Posted 4 months ago

Hi Andrew, Thank you for your great 4-star review! We’re glad to hear that you had a smooth experience on our website and appreciated our email updates. It’s wonderful to know that the delivery company was friendly and helpful in coordinating your delivery time. If you have any further feedback or need assistance, please don’t hesitate to reach out. We’re here to help! Best regards, The Kettler Team

Posted 4 months ago

“I really like Kettler garden furniture and this is the second table that I've purchased, as I purchased one with four chairs last year. I was a bit disappointed that two days after I ordered it I had a message to say I have a code to get 20% off a purchase!. I had paid for it and was awaiting delivery.”

Helpful Report

Posted 5 months ago

Dear David, Thank you for your continued support and for choosing Kettler again for your garden furniture! We're delighted to hear that you’re happy with your table. We completely understand your frustration regarding the timing of the discount offer. While promotions are planned in advance, we appreciate that it can be disappointing when they coincide so closely with a recent purchase. If you’d like to discuss this further, please feel free to reach out to our customer service team on 01527 588997—we’d love to see if there’s anything we can do to enhance your experience. We hope you enjoy your new table, and we’d love to see your review updated to 5 stars if you’re happy with everything else! Best regards, The Kettler Team

Posted 5 months ago

“Furniture arrived on time but boxes squashed. Yet to explore the insides.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review and for highlighting the timely arrival of your furniture. We’re relieved to hear that it arrived on time, but we understand how concerning it can be to receive damaged boxes. Please take your time to explore the insides, and if you find any issues or need assistance, don’t hesitate to reach out to our customer service team. We’re here to help and ensure you have a positive experience with our products. Looking forward to hearing back from you! Best regards, The Kettler Team

Posted 5 months ago

“Delighted with our purchase. Good quality & fit for our garden furniture, thank you”

Helpful Report

Posted 7 months ago

Hi Christine, Thank you for your lovely review! We’re thrilled to hear that you’re delighted with your purchase and that the quality and fit meet your expectations for your garden furniture. It’s wonderful to know our products are enhancing your outdoor space. If you have any further feedback or need assistance in the future, please feel free to reach out. Best regards, The Kettler Team

Posted 5 months ago

“I ordered a new Corner Sofa cover as my old one has ripped on the corners I assume due to the wear experienced during the bad weather (disappointing) - I was given a date for delivery but it did not turn up so chased up after a few days and was given another date when it did turn up. Cover does seem expensive particularly as I’ve had to replace it after a year or so . If it deteriorates as quickly again I’ll have to rethink where I get cover from”

Helpful Report

Posted 7 months ago

Hi Tim, Thank you for sharing your feedback with us. We're sorry to hear about the inconvenience you experienced with the delivery of your new corner sofa cover; that’s certainly frustrating. It’s also disappointing to learn about the early wear of your previous cover, and we completely understand your concerns regarding its cost versus longevity. We appreciate your insights as they help us continuously improve our products. If you have further feedback or if we can assist you in any way, please don’t hesitate to get in touch. We value your experience and hope to provide you with a solution that meets your expectations moving forward. Best regards, The Kettler Team

Posted 5 months ago

“Delivery was swift and arrived on time. Havent opened the box yet as waiting until the spring!”

Helpful Report

Posted 9 months ago

Hi Teresa, Thank you for your review! We’re glad to hear that your delivery was swift and arrived on time. We completely understand the excitement of waiting for warmer weather to set everything up! Whenever you’re ready to open the box in the spring, we hope you enjoy your new purchase. Should you have any questions or need assistance in the future, feel free to reach out. Best regards, The Kettler Team

Posted 5 months ago

“love the sofas i bought but the covers dont fit!”

Helpful Report

Posted 10 months ago

Hi Adam, Thank you for your feedback! We're so glad to hear that you love the sofas you purchased. However, we regret to learn that the covers are not fitting properly. We understand how important it is for everything to fit just right. If you need assistance with the covers or have any questions, please feel free to reach out to our customer service team. We’re here to help you resolve any issues and ensure you're completely satisfied with your purchase. Looking forward to hearing from you! Best regards, The Kettler Team

Posted 5 months ago

“We purchased a sizeable gift for our son. It was delivered on time and put inside our home as it was heavy. Good delivery service. However when it was opened by my son there was evidence of damage on the inside of the box. The polystyrene was snapped and we discovered that the pizza oven was dented and the gas pipes pulled away from the main body. It had certainly been opened before and revealed up. A replacement was arranged very efficiently but it detracted from the pleasure of receiving the gift. The new item was delivered in the same efficient way and in excellent condition. Despite the issues we are pleased with our purchase.”

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Posted 10 months ago

“Part requested and sent in good time, shame it came by Royal Mail, eventually.”

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Posted 10 months ago

“It was fine”

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Posted 10 months ago

“Web site clear and ordering easy. Customer service on query made about a previous bought product good. Delivery of patio set bought on this occasion was as promised. I was surprised that the items when unpackaged bore a different manufacturers label. The chairs required partial assembly (4 screws each). All fittings were properly packaged and supplied. On each chair three of the screws went straight in, but the fourth, in the same position on each chair, was hard to fit as the threaded receiving hole was slightly mis-aligned. This defect was evident even when the other screws were removed and the questionable one fitted first. This assembly was eventually managed with the assistance of two other persons. The comfort was good, and the pieces seemed of a good finish. I have been on holiday since the day after delivery so they have been stored indoors. If the finish is as good as previous purchases then ask should be well”

Helpful Report

Posted 10 months ago

Kettler is rated 4.4 based on 2,485 reviews