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Kettler Reviews

4.4 Rating 2,082 Reviews

85 %

of reviewers recommend Kettler

Company Reviews

Product Reviews

4.4

Based on 2,082 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 4 star review on 9th April 2024

Kettler 5 star review on 28th December 2023

Kettler 5 star review on 28th December 2023

Kettler 1 star review on 8th October 2023

Kettler 5 star review on 2nd August 2023

Kettler 5 star review on 23rd June 2023

Kettler 5 star review on 17th May 2023

50

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a table and chairs 18 mths ago and I love the contemporary look of the metal frame and wooden surface. However, having taken the cover of this month, in addition to general colour loss from all the rain, lots of small patches of the colour had totally gone - maybe attached to the cover? The customer services team were very defensive , telling me they don't recomend covering, and if i did cover, then it must be breathable. Fair enough, but this is not on the website care instructions and the assembly manual says it can be covered. I was also told I should have been reapplying the grey colour protector 4-6 times a year. This is not on the bottle or web-site. I only did twice. Anyway, on the positive, I have put on a couple of coates of the colour and it seems to have been taken up by the wood, put on 2 coates of protector and it now looks good again. Finger scrossed.”

Posted 3 days ago

“The table and chairs look very stylish. Sadly the chairs are very light and blow over in the wind even when tucked under the table.”

Posted 3 days ago

“Wrong items delivered but customer services were excellent and the correct items will be delivered shortly”

Posted 2 weeks ago

Thank you so much for taking the time to share your feedback about your experience with Kettler. We truly appreciate your kind words and are thrilled to hear that we have been able to meet your expectations. We are sorry to learn that the wrong items were sent however, we are pleased that this was quickly resolved. Should you ever need any further assistance or have any questions, please do not hesitate to reach out to us. Our dedicated team is always here to help, and we would be more than happy to assist you in any way we can. Once again, thank you for your valuable feedback. We look forward to continuing to serve you and ensuring your satisfaction.

Posted 1 week ago

“The Copper Pendant Patio Heater is made to a lovely quality but the power lead is too short and we now have to get an electrician to fix this problem.”

Posted 2 weeks ago

Hi Julie,Thank you so much for taking the time to share your feedback about Kettler! We really appreciate it. We're sorry to learn that the chord length is a little shorter than your requirements however, this is of standard length and we are sure with a little help from an electrician you will be able to enjoy using the heater in the place you wish to use it. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.

Posted 1 week ago

“The product was fine but I won't order agaon from Kettler because you use TNT as your delivery partner. Waiting in all day for something that doesn't arrive and no way to get updates is tedious and unprofessional.”

Posted 1 month ago

Dear Ruth, Thank you for taking the time to share your feedback regarding your recent experience with Kettler. We sincerely apologise for any inconvenience you encountered with the delivery process via TNT. Your feedback is invaluable to us as we continuously strive to improve our services. We understand that waiting for a delivery that doesn't arrive as scheduled can be frustrating, and we apologise for any inconvenience this may have caused. We acknowledge the importance of timely and reliable delivery, and we are actively working with our delivery partners to address any issues and improve communication regarding delivery updates. While we regret that your experience with the delivery process has led you to reconsider future orders with Kettler, we hope you'll consider giving us another chance in the future. We are committed to providing a seamless and positive shopping experience for all our customers, and we would welcome the opportunity to regain your trust. If you have any further concerns or feedback, please don't hesitate to reach out to us directly. We value your input and are here to assist you in any way we can. Thank you again for bringing this matter to our attention, and we appreciate your understanding and patience.

Posted 1 month ago

“The cover for a table tennis table is badly designed with no proper means of securing it.”

Posted 1 month ago

Thank you for taking the time to share your feedback with us regarding our Kettler table tennis cover. We genuinely appreciate your honesty as it helps us to identify areas where we can improve our products and services. We're sorry to hear that you found the design of our table tennis cover lacking in proper means of securing it. Ensuring the functionality and quality of our products is incredibly important to us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we will certainly take it into consideration as we continue to refine and improve our product designs.

Posted 1 month ago

“Product arrived but had no clue if it was going to or when because no confirmation email was sent to me.”

Posted 2 months ago

Hi Victoria! Thank you so much for taking the time to share your feedback on Kettler! We are sorry to learn that you did not receive the confirmation email/text that we send out for our web orders being despatched, resulting in your order arriving without you being prepared for it. We hope that since receiving your product that you have enjoyed using it and should there be anything else that we can assist with then please do not hesitate to contact our team on 01527 588997

Posted 1 month ago

“Great products but in short supply hence my 3 star rating. I desperately need a replacement cover (original has all but perished) for my compact corner seating set but not available anywhere so it's now subjected to the elements? Not cheap either.”

Posted 3 months ago

“I love the furniture but the covers perish very quickly and only last a few years before they need to be replaced. This is my third lot but the furniture it’s self looks as good as new. I wouldn’t mind but the covers are super expensive!”

Posted 8 months ago

Hi Julie! Thank you so much for your feedback about Kettler. We're really glad that you're enjoying our product and we are sorry to learn of the issue with your covers! They hold a 12 month warranty so please contact us if your covers are failing around this time, so we can look into this for you. We believe in genuine customer service and place great value on customer satisfaction. If you ever need help, please don't hesitate to reach out to us. We'd be more than happy to assist you!

Posted 8 months ago

“Flat pack poorly engineered and instructions difficult to follow”

Posted 8 months ago

Hi Alan, Thank you so much for your feedback on Kettler. We really value our customers' opinions and are always striving to give you the best experience. We are dedicated to providing excellent service and products. Going forward, if there's anything we can do to make your experience with Kettler better, or if you have any first hand suggestions on how to improve the instructions then please don't hesitate to reach out! Thank you again for your review and feedback. Best, Kettler Team

Posted 8 months ago

“Order was incomplete and also had a wrong item However, customer service was very good and a replacement was dispatched straight away. Quality of furniture covers is excellent.”

Posted 9 months ago

Thank you for your feedback about Kettler. We really appreciate you taking the time to share your thoughts and experiences. It's encouraging to see that you're enjoying our product and service. We are constantly striving to make sure we give our customers a great experience, so we are so glad to hear that it's been a positive one for you! If you ever need any help in the future, please don't hesitate to reach out and let us know! We would be more than happy to assist. Thank you again.

Posted 9 months ago

“Excellent service. Good quality product. Only bad thing was that the paint on the fire pit table top is very easily scratched”

Posted 10 months ago

Thank you for taking the time to provide your feedback for our Kettler product. We strive to provide the highest quality products and ensure customers have the best experience possible. We value your loyalty and any feedback we get to continue to uphold our standards of excellent service! If you need any further help or assistance, please don't hesitate to reach out.

Posted 10 months ago

“I have yet to receive my order???”

Posted 10 months ago

Thank you for your feedback, Lilian. We are very sorry that you have not received your order yet. Our customer service team will look into this and contact you as soon as possible.

Posted 10 months ago

“Amazing product, but took so long to build. The table tennis table must have taken two people 6 hours to build. Nothing is put together for you.”

Posted 10 months ago

Thank you, Emily, for your feedback on Kettler! The product does require assembly however, the comprehensive assembly instructions should allow this to be done fairly swiftly. We truly hope that now your table is assembled, you can enjoy many years of use. We strive to provide high-quality, personalised customer service so that you can have the best possible experience. We would love to help if you have any further questions or concerns. Please do not hesitate to reach out!

Posted 10 months ago

“Once erected it’s a very fine piece of kit. The assembly instructions are pretty dire - definitely could do something on this to make it easier to understand”

Posted 10 months ago

Thank you for taking the time to share your feedback about Kettler! We're thrilled to hear that you have had a great experience using our products. We hope all of our customers are as satisfied as you are with the high quality and convenience that Kettler offers. We are constantly looking for ways to improve our service, and your feedback helps us gauge how well we are doing. If you ever need anything else, please feel free to reach out to us and we'll be happy to help. Thank you again!

Posted 10 months ago

“Although the paint worked quite well I do think the size of the pot is extremely small to enable anyone to complete the job of keeping on top of any rating that might occur. I thought that the pot might be small & as such ordered two pots to complete a job on six chairs & a large table. However if the pots had been of a decent size I could have done a better overall finish on my set.”

Posted 10 months ago

Thank you for the feedback, Barry! We're so happy to hear that Kettler is meeting your expectations. We work hard every day to make sure our customers are completely satisfied, so thank you for your feedback on the sizes of the touch up paint, we will ensure that we forward your comments to the relevant team. If ever you need help or have questions, please don't hesitate to reach out. We're here to help!

Posted 10 months ago

“Cleaner for wood arrived very quickly but unfortunately the other product I needed was out of stock, the grey colour restorer. So have not used cleaner yet.”

Posted 10 months ago

Thank you for your honest feedback about Kettler! We appreciate customers like you who take the time to share their experiences with us. We make sure to provide our customers with the best service and quality products that fit their needs. We're glad you were happy with your purchase and we'll continue to strive to make sure all customers are satisfied. I am pleased to advise that we are expecting the Grey Colour Protector back in stock on 16/06 so you will be able to place an order then if you still require this. Please reach out if there's ever something we can do to make your experience better. We look forward to hearing from you!

Posted 10 months ago

“Efficient dispatch . Bottle arrived in Jiffy bag and there had been a small leak at the screw cap into the bag .”

Posted 11 months ago

Hi Debbie, Thank you for sharing your feedback about Kettler. We take our customers' feedback seriously and are always looking for ways to improve the quality of our products and our service. We are glad to hear that you are satisfied with the delivery process and appreciate your kind words about our company. We work hard to make sure our customers have the best experience with us, and your feedback helps us to continue growing and providing a quality product. We are sorry to learn of a leak with your delivery, and if you require a replacement please contact our team on 01527 588997 and we will be happy to help Thank you again for taking the time to share your thoughts with us. If there is anything more we can do to improve your experience, do not hesitate to reach out. Kind regards, Kettler

Posted 11 months ago

“I am unable to review as I haven’t received my order yet!”

Posted 11 months ago

“Whilst delivery and product were fine there was little information during the process. Whilst the payment was acknowledged, there was no order nor despatch notification resulting in the necessity to contact the company for delivery details which were provided on the phone by a helpful assistant.”

Posted 1 year ago

Thanks so much for the kind review, Nicki! We truly appreciate hearing about the positive experience you had with Kettler. We always aim to make sure customers have enjoyable, stress-free experiences, so it's wonderful to hear that we have succeeded here. We will take on your feedback regarding potentially more shipping notifications as this, as you have pointed out could be beneficial for all of our customers. Please don't hesitate to reach out if there's ever anything else we can do to help!

Posted 11 months ago

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Kettler is rated 4.4 based on 2,082 reviews