Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,082 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,082 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased an order on line payed then got an email days later describing unavailable and I would receive a refund after 5 days. Check website the same items still available to buy why not take down rather than let down customers”

Helpful Report

Posted 2 days ago

“I posted a few days ago about fixings not being supplied with my Cora chairs. In spite of Kettler's comments to rectify and another call to the supplier who was then in touch with Kettler and an assurance from them that the required fixings would be posted first class to arrive before the weekend it is now Saturday and these have not arrived!!!!! The chairs are still in bits as I can't assemble them!! I have had to call the supplier 4 times and each time they have contacted Kettler who have made assurances to rectify but have not!!! Shocking service!!!”

Helpful Report

Posted 5 days ago

“So unimpressed with Kettler. Ordered two Cora chairs which arrived without fixings. Despite numerous contacts with the seller and them contacting Kettler the fixings have not been sent. Today I received a packet with 11 screws - each chair needs 12!! and no washers or allen key. Hopeless service.”

Helpful Report

Posted 1 week ago

We sincerely apologise for the inconvenience and frustration you have experienced with your recent purchase of the Cora chairs from Kettler. Your feedback is invaluable to us, and we deeply regret any shortcomings in our service. It is unacceptable that your chairs arrived without the necessary fixings, and we understand how frustrating it must have been to not receive the correct parts despite multiple contacts with both the seller and Kettler. Please accept our sincerest apologies for this oversight and the inconvenience it has caused. We acknowledge the error in sending only 11 screws per packet when each chair requires 12, and we regret the absence of washers and an allen key. This falls below the standard of service we strive to provide, and we are committed to rectifying this situation promptly. Our customer service team is dedicated to resolving this issue for you as quickly as possible. Please rest assured that we will arrange for the immediate shipment of the correct fixings, including the missing screw, washers, and allen key, to ensure that you can assemble your chairs without further delay. Once again, we apologise for the frustration and disappointment this has caused, and we thank you for bringing it to our attention. Your satisfaction is our priority, and we are committed to ensuring that you receive the exceptional service you deserve. If you have any further concerns or require assistance, please do not hesitate to contact us directly. We appreciate your patience and understanding.

Posted 6 days ago

“poor quality-very suprised”

Helpful Report

Posted 1 week ago

Dear Gary,Thank you so much for taking the time to share your feedback on Kettler. We truly appreciate hearing about your experience, and we are sorry to hear that it did not meet your expectations. We understand your disappointment with the poor quality of the product, and we are very surprised as well. Our aim is to always deliver top-notch quality products to our valued customers. We apologise for any inconvenience or frustration this may have caused you. Your feedback is invaluable to us as it helps us identify areas where we can improve. We would like to ask for your assistance in making things better by providing us with more details about the specific issues you encountered by contacting our team on sales@kettlerdirect.co.uk. This will enable us to address the problems directly and take appropriate measures to prevent them from happening in the future. Once again, we are grateful for your feedback and your patience. Our team is committed to ensuring a positive experience for all our customers, and we will do our utmost to rectify this situation. Should you have any further concerns or questions, please do not hesitate to reach out to us. We value your loyalty as a customer and hope to have the opportunity to serve you better in the future.

Posted 6 days ago

“I have bought a Large Kettler Cora,Corner Sofa about 4 yeras ago , the legs have deterioratedand and rotted, the coffee table had to be replaced twice and the replacement has rotted and is now looks terrible. The first purchase was 2 large Cora chairs like the corner sofa ,quite large and comfortable , the legs have rotted and will need a joineer to replace . One of my last purchases was a 4 or 6 seater Cora table with 4 rope chairs, the table is twisted and seperating at every joint , the legs have rotted and will need repairing , my very last purchase of funriture was a kettler cora round side table , that has rotted and will require some soert of repair . The finish on all of this range is poor for outside furniture , all joints that are exposed seem to gape after a very short time . As you can see i have invested a lot of money into this range. On a positive side the cushions are easy to look after and are very generous and comfortable . I cover all my furniture up every year with double protection .”

Helpful Report

Posted 1 week ago

Dear Kevin,Thank you so much for taking the time to provide us with your feedback regarding your experience with our Kettler furniture. We truly appreciate customers like you who share their thoughts with us. We sincerely apologise for the issues you have encountered with our products. We understand how frustrating and disappointing it must have been to experience deterioration and rotting of the legs on your Kettler Cora furniture. Additionally, we deeply regret that the coffee table had to be replaced twice and the replacement also ended up deteriorating. We are sorry to hear that the large Cora chairs and the Cora table with rope chairs have also experienced problems with rotting legs and twisting/separating joints. This certainly falls short of the quality we aim to deliver to our valued customers, and we apologize for any inconvenience caused. We greatly appreciate your feedback regarding the poor finish on our outdoor furniture range and the exposed joints that seem to gape after a short period of time. This information will be shared with our product development team for immediate attention and improvement. On a positive note, we are thrilled to hear that you have found our cushions to be easy to maintain and exceptionally comfortable. We are glad that they have provided you with a positive experience. Kevin, we are committed to providing the best customer experience possible, and your feedback helps us identify areas for improvement. We would love to understand more about how we can make things better for you. Please can you get in touch with our team at sales@kettler.co.uk and address your email to Dean Nevin-Bowley who is our Customer Services Manager, as I am sure that he will want to see how we can get this sorted for you. Once again, we sincerely appreciate your feedback and your continued support. Our team is dedicated to ensuring your satisfaction, and we look forward to the opportunity to serve you better in the future.

Posted 6 days ago

“Some outdoor furniture products require at least annual refinishing, which was not clear at time of purchase. The products required to do this maintenance are only available from Kettler and not from normal (even Kettler) stockists. They are premium priced. Their on-line ordering system is well-nigh dysfunctional - slow dispatch, incomplete labelling causing delivery issues. Simple product took several attempts and several weeks for delivery. Neither Kettler nor its delivery agents actively monitor and progress delivery.”

Helpful Report

Posted 1 week ago

Dear John,Thank you so much for taking the time to provide feedback on your experience with Kettler. We truly appreciate your honest input, as it helps us to improve our services and products. We sincerely apologise for the issues you encountered regarding the annual refinishing requirement for some of our outdoor furniture products. We understand that this information should have been made clearer at the time of purchase, and we apologise for any confusion or inconvenience this may have caused. We also acknowledge your frustration with the availability of maintenance products, which are currently only accessible through Kettler and not from our regular stockists. We understand that premium pricing can be a concern and we apologise for any inconvenience this may have caused you. Furthermore, we apologise for the difficulties you faced with our online ordering system, including slow dispatch and incomplete labeling leading to delivery issues. We understand that this has been a source of frustration during your order process and we sincerely apologise for any inconvenience caused. We are committed to addressing these issues and would greatly appreciate any suggestions you may have on how we can make improvements. Your feedback is invaluable to us, and we are determined to rectify these shortcomings to deliver the exceptional service you deserve. Once again, thank you, John, for sharing your experience with us. We value your feedback and hope to have the opportunity to serve you better in the future.

Posted 6 days ago

“I purchased a Keter Panasol deluxe 8 months ago and opted for this model as it came with a 3 year warranty, my product is damaged and the company want me to pay for the replacement parts that are damaged. The after service is awful do not purchase from this company.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback regarding your experience with our Kettler Panasol Deluxe and our after-sales service. We're sorry to hear about the inconvenience you've encountered. We understand your frustration, and we want to ensure that your concerns are addressed promptly and fairly. As you mentioned, our warranty covers manufacturing faults, and customers should not be charged for replacement parts in such cases. However, if the damage is due to accidental damage or storm damage, it may not be covered under the warranty, and replacement parts may be chargeable. To assist you further, we kindly ask that you reach out to us again to confirm how the part has become damaged. This will allow us to assess the situation accurately and determine the appropriate course of action. Our goal is to provide you with the best possible solution and ensure your satisfaction with our product and service. Please don't hesitate to contact us directly so we can work together to resolve this matter to your satisfaction. Your feedback is important to us, and we value the opportunity to address your concerns and improve our services.

Posted 1 month ago

“Disappointing quality I have to keep replacing the covers as they perish quickly”

Helpful Report

Posted 1 month ago

Dear Jan, Thank you so much for taking the time to share your feedback on your experience with Kettler. We truly appreciate customers like yourself who provide us with valuable insights into our products. We sincerely apologise for the disappointing quality you encountered with our covers and the inconvenience caused by having to repeatedly replace them due to perishing quickly. This is certainly not the experience we strive to provide for our customers. We are committed to continuously improving our products and ensuring customer satisfaction. In order to better understand and address this issue, we kindly ask for your assistance. Could you please provide us with more details regarding your specific set of covers? This will enable us to investigate the matter further and work towards offering exceptional quality solutions. Once again, we apologise for any inconvenience caused, and we truly appreciate your feedback. We value your support and look forward to serving you better in the future.

Posted 1 month ago

“Nice furniture but having paid premium prices for specific covers these are appalling quality, poor fits and cords simply break off as soon as you try to tighten them. Within 3 days of covering furniture the covers have blown off, filled with water and left the furniture exposed! Zero point in putting the covers on and I now have soaking furniture and cushions!”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback regarding our Kettler covers, Martin. We're sorry to hear about the issues you've encountered with their quality and performance. We understand the frustration caused by covers not meeting expectations, especially after investing in premium-priced items. However, we would like to clarify that if the covers are not securely attached, it is possible for them to be blown off by strong winds. Ensuring proper attachment and positioning can significantly reduce the risk of this happening. Regarding the issues with the cords breaking off and poor fits, we apologise for any inconvenience caused. This is certainly not the experience we aim to provide with our products. We encourage you to report any specific issues like broken cords or poor fits to our customer service team so that we can address them promptly and explore replacements. It's important to note that while our covers are designed to offer protection against various elements, including wind and water, extreme weather conditions can sometimes pose challenges. We recommend taking extra precautions during inclement weather to secure the covers properly and prevent water from pooling. Your feedback is invaluable to us as we continuously strive to improve our products and services. We appreciate the opportunity to address your concerns and work towards a resolution that meets your satisfaction. Please don't hesitate to reach out to our customer service team for further assistance. We're here to help ensure that you can fully enjoy the benefits of your Kettler furniture and accessories.

Posted 1 month ago

“Our outdoor acacia chairs got chipped and changed colour to black. Kettler accepted to replace these under warranty. Few weeks later, table had the same issue and Kettler refused to change. It is the same problem few weeks apart and they are contradicting themselves. I now escalated the problem and filing a formal complaint. You can see the problem from the photos below. Avoid these outdoor furniture.”

Helpful Report

Posted 3 months ago

“Cushions shown on website in bright neon Green. Actual cushions very dull mossy green.”

Helpful Report

Posted 4 months ago

Thank you so much for your honest opinion about Kettler. We truly appreciate your feedback! We are sorry to hear that the cushions that you purchased, which were shown in bright neon green on the website, were not what you expected. We understand how frustrating this could be. At Kettler, our goal is always to give our customers the best experience possible. To that end, we'd love to know how we can make things better. How can we make sure that this kind of issue doesn't happen again? Please let us know your thoughts. Thank you again for taking the time to leave us your review!

Posted 4 months ago

“Kettlet Palma duo”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience with Kettler Palma duo covers. We apologise for any issues you have faced and we would like to make things better, as we can see that you have awarded the product 1 star. Could you elaborate on what specific issues you have had as the pictures that you have supplied look like the covers are fine? We would be glad to have the opportunity to help in any way we can.

Posted 6 months ago

“Terrible, still have not received it and no response from my email”

Helpful Report

Posted 6 months ago

Thank you for taking the time to provide us with feedback on your experience with Kettler. We are sorry that your experience with us was terrible and that you have not yet received your order. We understand how frustrating this can be and would like to make it up to you in some way. Can you please tell us more about your experience so we can address the issues? From what you've written, is seems like we have failed to provide timely shipping and prompt responses to emails. How can we restore your confidence? We would really appreciate it if you could let us know how we can make things right.

Posted 6 months ago

“Garden sofa unravelled in the corner. Made claim to Kettler who sent an acknowledgement and said they would respond within 3 working days. 2 weeks later nothing heard so telephoned. They said claim declined but could not say why. Product not of satisfactory quality and customer service poor.”

Helpful Report

Posted 7 months ago

Thanks so much Jonathan for taking the time to share your experience with Kettler. We appreciate you bringing this to our attention. We're sorry to hear about the issues you encountered with the unravelling garden sofa, the claim you made with Kettler, and the poor customer service following it up. We understand how frustrating this can be and would like to try and make things better. Is there anything else we can do to help? Again, we really appreciate you letting us know about this and we're sorry for any disappointment caused.

Posted 6 months ago

“Horrifically complicated assembly that I wasn’t prepared for. The assembly team Kettler now recommends charges another £150 to assemble. I paid £200 in the end because they couldn’t assemble it and the folding mechanism now doesn’t work. Absolutely appalled Kettler should do their own assembly and there should be some warning of this”

Helpful Report

Posted 7 months ago

Thank you for taking the time to let us know about your experience with the assembly of your Kettler product that you weren't prepared for. We apologise for the extra cost for the assembly and the lack of warning. We value the feedback you have provided and take it very seriously. How can we make things better for you?

Posted 7 months ago

“I purchased the Kettler Table 5 outdoor table tennis table and I can honestly say I will never buy Kettler again. I love Kettler as a brand due to their excellent build quality etc. Not any more. The item arrived on time, great, but jesus H Christ it took 7 hours, 2 adults to put together. I DO NOT EXPECT 1000 PIECES TO BE PUT TOGETHER AT THIS PRICE POINT IE ONE OFF THE TOP OF THE RANGE. ABSOLUTELY RIDICULOUS. POOR QUALITY PARTS, CHEAP PLASTIC, INSTRUCTIONS NOT FOR ACTUAL TABLE, CAN'T GET TABLE LEVEL AS CHEAP PLASTIC PARTS CRACKED DURING CONSTRUCTION. AN ABSOLUTE DISGRACE KETTLER YOU SHOULD BE EMBARRASSED OF YOURSELVES! IF I COULD BE BOTHERED TO TAKE IT APART I WOULD DRIVE TO THE NEAREST OUTLET AND DEMAND A REFUND!!!!! Never buying Kettler again.......”

Helpful Report

Posted 7 months ago

Thank you so much, Jez, for taking time out of your day to let us know about your experience with the Kettler Table 5 Outdoor Table Tennis Table. We truly appreciate your feedback and are sorry for any trouble put you through during assembly. We understand your frustration and would like to make things right. Is there anything we can do to make amends?

Posted 7 months ago

“Customer service and aftersales is terrible. We purchased a treadmill that is faulty after just 6 weeks. We have called and emailed Kettler but we either don't get a reply at all or they say a local engineer will be contacting us but we have heard nothing. It has been 10 days now and not once have Kettler called us back despite all the promises. I will not waste over 1k on a Kettler product again.”

Helpful Report

Posted 9 months ago

“I was disappointed with the quality of the welding and the finish for the joints. Not what I’d expect from this company.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to give us your feedback, Neil. We genuinely appreciate your concerns and are sorry you were disappointed with the quality of welding and the finish for the joints. It is incredibly important for us to make sure our customers are satisfied with what they are receiving, and we would like to know what we can do to make things better. Your input is invaluable to us, so please let us know what we can do to improve your experience with Kettler. Again, thank you for your honest feedback!

Posted 9 months ago

“I was very disappointed that the coffee table fire pit could not conceal a gas bottle. No gas bottle was shown on the pictures on the web pages, even though the fire pit was lit. This suggests the pipe and gas bottle had been airbrushed out1”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your feedback with us. We apologise for any confusion or disappointment you experienced with our coffee table fire pit. We would like to clarify that all product information, including dimensions, are stated in the product description on the web pages. We take pride in providing detailed and accurate descriptions to ensure our customers are well-informed before making a purchase. Regarding the pictures on our website, we can assure you that we have not airbrushed or manipulated them to misrepresent the product. The images are intended to showcase the design and functionality of the fire pit. We will, however, take your feedback into account and consider making improvements in how we display the product's features visually. Once again, we apologise for any misunderstanding that the images of the product may have caused.

Posted 9 months ago

“I am afraid we were really disappointed by the quality of the product. We followed the instructions carefully but sadly the seat didn't align with the edges - therefore at one end it sits neatly and at the other end it doesn't.”

Helpful Report

Posted 10 months ago

Thank you so much Katharine for letting us know your experience. We are truly sorry to hear that the quality of the product did not meet your expectations and that the seat did not align with the edges accordingly. We really appreciate your feedback and would like to resolve this for you. Our customer service team will contact you shortly to see how we can help.

Posted 9 months ago

Kettler is rated 4.4 based on 2,082 reviews