Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,485 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

David Paget

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Kettler Menos balcony half parasol and the accompanying balcony parasol base 20kg. The parasol is super tall, taller than any other I have ever had. The base, whilst heavy to move, does not adequately support the parasol. It tips over with barely a light breeze, rendering it useless. I have emailed Kettler to try and get some help with this but two weeks later they have not replied. Terrible service.”

Helpful Report

Posted 21 hours ago

“We are still awaiting this product”

Helpful Report

Posted 3 weeks ago

“Product arrived without pre-drilled holes to assemble chairs. Tried to get replacement but between poor customer service communication and delivery issues i have given up. Almost 4 weeks trying to arrange. Painful overall experience.”

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Posted 1 month ago

“I bought a side table to fit with my Kettler furniture. It arrived in sections with a pack of screws and bolts. At 83 years 8months old with physical problems I don't believe I should be expected to complete Kettler's manufacturing process. I'm trying to return it.”

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Posted 2 months ago

“Tried to order 13 replacement cushions after several emails asking me same questions I finally get confirmation of cost and delivery date of 7 weeks from today 16 may. Obviously they have no stock. Ordered cancelled”

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Posted 2 months ago

“After making an enquiry and sending a photograph, I was advised to buy a certain type of foot caps. My order arrived today, and they are much too small. It is very irritating that you have wasted my time, after I took the trouble to ask for specific advice. Returning for a refund.”

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Posted 2 months ago

“I would not recommend buying the Elba dining set. The table surface does not last, the paint flakes terribly. The warranty from Kettler is not worth the paper it’s written on, they are not interested. I wish I had read other reviews before we bought it, so many people have had the same issue. Kettler’s answer is they recommend 3 different products of theirs to buy to correct the issue. Wood needs maintenance, we all know that, but having protected the table under a breathable cover & it being just one year old, I wouldn’t expect it to be in the state it is. I would recommend looking at other brands & checking reviews, don’t waste your money or time on Kettler.”

Helpful Report

Posted 2 months ago

“Absolutely dreadful service, the over still hasn't been delivered. Very poor reply time on emails. Just telling me lies such as my address doesn't exist! I only ordered this expensive cover as it said on the website it would be delivered in 2-3 days!! Still no news.”

Helpful Report

Posted 3 months ago

“I have had the covers for nearly four years and it’s rotted gone powdery and ripped a lot of money for a short period I am disappointed as it’s not cheap for covers”

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Posted 3 months ago

“Unfortunately they could not deliver my order for a bottle of hardwood grey colour protector to care for my Kettler Elba dining table and chairs without charging £35 for carriage to Northern Ireland. I cannot find it in stock in any of their dealers so am not sure how they expect me to care for the furniture.”

Helpful Report

Posted 3 months ago

Thank you for reaching out, and I’m sorry for any disappointment regarding the carriage cost. The charge is due to the size of the liquid bottle, as it needs to be shipped safely to you in compliance with courier regulations. We understand the frustration and, while corresponding with you, we have recommended a stockist in your area who should be able to help you source this product. If you haven’t already, we’d suggest trying them, and if they are unable to assist, please do get back in touch—we’ll do our best to find an alternative solution for you.

Posted 3 months ago

“What shall I say? You send me this before you deliver the item?”

Helpful Report

Posted 3 months ago

Hi Carolin-Marie, Thank you for your feedback. We understand your frustration regarding the timing of the notification. We aim to keep our customers informed, but it seems we were a little too quick in this instance. Your experience is important to us, and we apologise for any confusion caused. We can see that you will have received the table now so please feel free to share what you think of your purchase and amend this review. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help! Best regards, The Kettler Team

Posted 3 months ago

“Product ok, table for 8 is small, and set is missing 1 cushion. I emailed but have heard nothing yet!”

Helpful Report

Posted 3 months ago

Hi Johnathan, Thank you for your feedback. We're sorry to hear that the table set didn't meet your expectations and that you're missing a cushion. We understand how disappointing this can be, especially after making a purchase like this. We strive to respond to all inquiries in a timely manner, and we sincerely apologise for the delay in our communication. We can see that the cushion was ordered yesterday and that it is due to be delivered to you tomorrow. Thank you for bringing this to our attention, and we appreciate your patience as we work to assist you. Best regards, The Kettler Team

Posted 3 months ago

“I always believed Kettler to be a high quality brand which is why they were my preferred choice when searching for my new garden furniture, I ended up being proved wrong and was left extremely disappointed. The furniture didn’t even last a year, the table turned green and started to fall apart. After some tooing and frowing the table had been exchanged but I am left with a bench that now doesn’t match and 5 chairs which will have new arms (when they eventually arrive) Really not what I expected when I spent £1,400.00 on a set of garden furniture.”

Helpful Report

Posted 4 months ago

We’re sorry to hear that you’re disappointed with your furniture. However, from the images you’ve shared, it’s evident that the benches and chairs have not been cleaned or treated in any way, which is expected for any outdoor wooden furniture. The green appearance is due to environmental debris and algae build-up, not a manufacturing defect. If the table, bench and chairs were cleaned following the care and maintenance instructions provided, we’re confident you would see really surprising results. As such, we feel that a 1-star rating is quite unfair, as this is a maintenance issue rather than a fault with the product itself. We’d be happy to offer guidance on the best way to care for your furniture to restore it to its best condition. Please feel free to reach out if you need further support however, there is a full section on our website of care products which will resolve the issues you are reporting in your review.

Posted 4 months ago

“Still not received parcel”

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Posted 5 months ago

Hi J, Thank you for bringing this to our attention. We’re truly sorry to hear that you have not received your touch up paint and understand how frustrating this situation can be. We take delivery issues very seriously and strive to provide timely updates. Please be assured that we have reordered you the touch up paint and have sent this out to you as soon as possible. Your satisfaction is important to us, and we want to ensure this situation is resolved as quickly as possible. Thank you for your understanding. Best regards, The Kettler Team

Posted 5 months ago

“I have not received the paint as promised on 11/2/25 so am still waiting . Have heard nothing from yourselves about delivery. An update would be appreciated, so am definitely not impressed at the moment.”

Helpful Report

Posted 5 months ago

Hi Vivien, Thank you for reaching out and sharing your concerns. We're truly sorry to hear that you haven't received the paint as promised and appreciate your patience. It's understandable to feel frustrated in this situation, and we apologise for the lack of communication regarding your delivery. We assumed that you would have received this by now. We are reordering you the touch up paint that you have ordered and we will make sure that this is sent out to you as soon as possible. Thank you for your understanding, and we hope this will resolve the issue for you. Best regards, The Kettler Team

Posted 5 months ago

“Order was cancelled with no explanation and no offer of alternative supplier.”

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Posted 5 months ago

Hi Nuala, We appreciate you sharing your concerns with us. We sincerely apologize for the cancellation of your order without an explanation. This is certainly not the level of service we aim to provide, and we understand how frustrating this must be for you. We would like to look into this matter further and see how we can assist you. Please reach out to our customer service team at sales@kettler.co.uk, and they will be more than happy to help you directly. Thank you for your understanding, and we hope to resolve this for you soon. Best regards, The Kettler Team

Posted 5 months ago

“I was sold a ‘weather proof ‘set. Rusted and fell apart after 24 months use”

Helpful Report

Posted 5 months ago

We’re so sorry to hear about the issues you’ve experienced with your furniture. This is not the quality we expect from our products, and we would like the opportunity to look into this further and find an appropriate resolution for you. Please contact our customer service team at sales@kettler.co.uk, FAO Dean – Customer Service Manager, so we can discuss this in more detail and assist you directly. We look forward to hearing from you. Best regards, The Kettler Team

Posted 5 months ago

“Too expensive for basic products like stool cushions Rip off”

Helpful Report

Posted 6 months ago

Hi Andrew, Thank you for taking the time to share your thoughts. We’re sorry to hear that you feel our stool cushions are not priced to your expectations. It’s always our aim to provide high-quality products, and we understand that value is important to our customers. We appreciate your feedback as it helps us evaluate our offerings. If there’s anything specific you’d like to discuss or if we can assist you further, please don’t hesitate to reach out to us. Thank you again for your input. Best regards, The Kettler Team

Posted 5 months ago

“Unfortunately I didn’t receive the parts and haven’t had a response from your customer service team”

Helpful Report

Posted 6 months ago

Hi Mark, Thank you for your feedback. We’re truly sorry to hear that you haven’t received the parts and that our customer service team has not responded. This experience is not what we want for our customers, and we understand how frustrating this must be for you. Your concerns are important to us, and we will look into this matter immediately. If you could provide us with more details, we’d be happy to see how we can assist you further. Thank you for your patience as we work to resolve this issue. Best regards, The Kettler Team

Posted 5 months ago

“Purchased a tenderflame lily10 for a christmas gift. It is unsafe to use due to the centre of it jumping when burning. I have been in contact 4 times since christmas. And still waiting for a response with regards to returning for a refund. Very poor service”

Helpful Report

Posted 6 months ago

Hi there, Thank you for sharing your experience with us. We're truly sorry to hear about the safety concerns you have with the Tenderflame Lily 10, as well as the difficulties you've encountered with our customer service. Your safety and satisfaction are our top priorities. We understand how frustrating it can be not to receive a timely response, and we are committed to resolving this issue for you as quickly as possible. If you could provide us with your order details, we would be more than happy to assist you further with the return and refund process. Thank you for your patience, and we look forward to making this right for you. Best regards, The Kettler Team

Posted 5 months ago

Kettler is rated 4.4 based on 2,485 reviews