Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,485 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kettler were prompt at responding and also there was no hesitation when exchanging my product. Two things could be improved - my collection of the old furniture and replacement happened on two separate days which was a bit inconvenient as I work full time and needed to be at home. The replacement furniture did not come assembled and when I bought the furniture someone did come and assemble it. I would have expected the same to happen with the replacement. Overall a good experience though.”

Helpful Report

Posted 7 years ago

“The good news is that the application for a table replacement was straightforward and their response was very prompt. The not-so-good aspect is that this is the second replacement I had to apply for, and two chairs also needed to go.”

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Posted 7 years ago

“Prompt replacement of an article of garden furniture which had started to rust within the 5 year warranty period. The Kettler employee who phoned to make the necessary arrangements was courteous and very helpful.”

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Posted 7 years ago

“prompt replacement of faulty item”

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Posted 7 years ago

“They responded very well to my complaint”

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Posted 7 years ago

“Recommend Kettler I have had garden furniture from firm for over 18 years our table needed updating &?it matched my chairs perfectly, I ordered online from Dawson’s garden centre unfortunately it arrived damaged, Dawson’s contacted Kettler who got in touch with me customer services they were so helpful & efficient the table arrived by TNT also praise this delivery firm Danny was also very efficient not only bringing my table but also returning damaged one . Brilliant service from start to finish.”

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Posted 7 years ago

“Service from Kettler has been excellent, the product less so. We are now on our fourth furniture set as 3 previous ones have rusted. In fairness, they did contact me to check if the third set was OK explaining that they had problems with the coating process that had now bee sorted. Having owned a previous set for over 20 years, we purchased this new set on the basis that it lasted so long. Fingers crossed for this set.”

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Posted 7 years ago

“Enabling my grand daughters to go fast down our drive and learn about cornering”

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Posted 7 years ago

“Quick service thank you”

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Posted 7 years ago

“Found rust on a metal garden arm chair .Sent photographs and explanation received a replacement chair eithin 5 days .Good service .Thank you .”

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Posted 7 years ago

“They readily replaced faulty products”

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Posted 7 years ago

“Kettler did replace items that eere part of a faulty batch.They were always nice to deal with and it is always complicated when the itrms are in a second home many miles away.”

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Posted 7 years ago

“We bought a metal garden set 3 years ago which started rusting. With out any quibbling they promptly replaced the set with a new set”

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Posted 7 years ago

“Speedy service good price”

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Posted 7 years ago

“Easy to order (needed some chair feet), website's simple to navigate. Payment was simple and delivery was quick”

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Posted 7 years ago

“They responded to my query about 'touch up' paint very quickly and I was readily able to purchase paint to repair scratches on my garden chair”

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Posted 7 years ago

“Had the spare part I needed, just not the colour. The item was dispatched very quickly. Wish Kettler had more spares for sale.”

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Posted 7 years ago

“Items arrived quickly, and as described.”

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Posted 8 years ago

“Good product in quality and ease of fixing. Only drawback is the price at £15 which appears high for a simple net and fixings.”

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Posted 8 years ago

“Although I purchased the wrong item, I was very impressed with the response to my email query regarding the item. They were very helpful in redirecting me to the correct website.”

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Posted 8 years ago

Kettler is rated 4.4 based on 2,485 reviews