Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,485 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited a considerable amount of time from rasing the complaint to receiving the replacements which were also faulty and then I had to endure the first faulty set just sitting in my garden in this massive box getting wetter and wetter by the weeks, waiting for it to be collected. The next replacement items had a lengthy wait also because they where waiting for new stock to arrive. This whole process has taken months upon months to be resolved. Not to mention the inconvenience of too many phone conversations too, also customer services calling and not really having a clue to what was going on. No gestures of goodwill either for all the inconvenience and upheaval I’ve endured. Not great all round really.”

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Posted 6 years ago

“Kettler GB Ltd. have not made me happy at all. If anything I have lost confidence in Kettler garden furniture. we purchased a set over 20 years ago and passed this set onto my son and it is still brand new. BUT!!!! as we have downsized we bought a new set called the Henley range and this is the third set. I believe the company was bought out and promised the same quantity of Thermoguard coating...This is not the case...as they are keep rusting soon after I receive them...I have just received 3 new chairs and a new table....LETS KEEP FINGERS CROSSED!!!!! Not very hopeful..”

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Posted 6 years ago

“Kettler did replace our mesh chairs ,but we are on our 3rd replacements and they are going rusty , after being told by Kettler they had loved the problem , not happy .”

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Posted 6 years ago

“Simply took to long to replace the items and it was left time to constantly chase updates”

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Posted 6 years ago

“After a ten week wait damaged garden furniture was replaced with damaged furniture.”

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Posted 6 years ago

“Disappointed that original chair was quite badly rusted after one year. We bought two pots of Kettler paint, at some expense, to attempt the repair ourselves but needed far more paint so we lodged a warranty claim. The replacement arrived only last Friday, many weeks later and too late for the summer weather. So overall, not a happy experience.”

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Posted 6 years ago

“Garden dining set. The whole set suffered from severe rusting despite been covered and stored inside during the winter. The whole claim process took 5 months despite us following the claims procedure to the letter. We had numerous (5) failed deliveries meaning taking time away from work. We were constantly chasing Kettler for updates. The replacement set look and feel cheap compared to our original set. Time will tell !! We were even congratulated on receiving our replacement set the day after advising them of damaged components. Good luck”

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Posted 6 years ago

“Sorry Kettler but the truth is that your furniture is lovely and very comfortable and at this stage appears to be well made. However, the cheap packing materials and method of distribution is extremely poor. Palma Round set delivered with additional recliners, packing on sofas damaged and rattan was ripped. Took a long time to organise replacement of the whole set was advised to take the table apart to be returned yet nothing was wrong with this item. Replacement sent but no table so had to reassemble. Replacement sofas suffered same damage yet again, should be packed individually not two in one box !! Fortunately the delivery team were so bad they had no room for the collection so had to return later in the day allowing me time to make up one good set out of the two bad ones but with a slight colour variance. A modest compensation offered and accepted but would of preferred to have my order correct first time around without all the hassle. You sell a quality product so use better packing materials and delivery people who care as much about the product as you appear to.”

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Posted 6 years ago

“My daughter had bought kettler outdoor furniture about 10 years ago. Webought some five years ago over that period we had have the extending table replaced also all the chairs some twice because of rust. Fair play all items were replaced promptly.”

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Posted 7 years ago

“First set of furniture (which had 10 year warranty) started rusting at 3 years and was replaced. Replacement set now rusting at ....3 years. We bought Kettler based on my parents set which is 20 years old with no rusting. It seems that the shift of manufacturing to China has reduced the quality, and Kettler now seem to have reduced the warranty accordingly. Not happy!”

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Posted 7 years ago

“Having bought what we thought was a rust free product, we have twice had to have chairs replaced that have rusted. They have been replaced without any problems, but it would have been better if the product had lived up to its promise of not rusting. Having had our latest chairs replaced this year we just hope that should we be in this situation yet again that we will have the items changed again without any issues.”

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Posted 7 years ago

“I have never seen such a tiny amount of touch-up paint for £8.50. It must have gold flakes in it.”

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Posted 7 years ago

Hi, Thank you for your comments on our touch-up paint. We use all comments to improve our service and will look into this.

Posted 7 years ago

“Top quality item but very poor service and lack of communication.”

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Posted 8 years ago

Hi Lorraine, thank you for reviewing our spares service at Kettler. We are glad you like your item and apologise for the issues you had in getting it. Kettler takes all comments on board and always looks to improve our service.

Posted 8 years ago

“We our still waiting for our delivery. Where is it please as the order was placed over 2 weeks ago and not heard anything since you emailed telling me the order was complete? Thank you”

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Posted 8 years ago

Kettler is rated 4.4 based on 2,485 reviews