Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,485 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

David Paget

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service but having been told to purchase palma grande covers for my Madrid furniture I am so disappointed. Lousy fit on the armchairs and large pools of water form whilst the table cover is really for a firepit so also hold lots of water in the unnecessary central section. All for a whopping £301.”

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Posted 2 years ago

“This cover does not fit our unit. Purchased in 2020. It has the same configuration.”

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Posted 2 years ago

“Unfortunately product damaged on arrival still waiting for resolution. Garden set is lovely.”

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Posted 2 years ago

Thank you for your review and feedback Darren. I understand you have been in contact with our After Sales team following this review. If you still require further assistance, please contact us on 01527 588997 or email us at sales@kettler.co.uk.

Posted 2 years ago

“Our Kettler garden table an chairs seem to be well made but after only a few years of use the paint on the arms of the chairs is bubbling and chipping off. I had hoped Kettler would be able to provide touch up paint in the right colour. It seems they can but in such minute quantities 5ml (ie a teaspoonful) as to be completely useless to do any significant amount of touching up. So I will have to buy some paint from another manufacturer which is unlikely to be a perfect match. This is very disappointing and unsatisfactory.”

Helpful Report

Posted 2 years ago

Thank you for your review Michael. I was sorry to read your comments. Our touch-up paint is for covering small chips and scratches, one bottle should be sufficient to cover several small imperfections. There is an instruction video available on our website, that states to put the bottle in warm water for five minutes prior to use, so that the paint is more fluid. We fully appreciate your comments, therefore I have forwarded your comments to the relevant department for future consideration.

Posted 2 years ago

“Well I’m still awaiting delivery of my order despite TNT saying it would be delivered 2 days ago!”

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Posted 2 years ago

“Was very happy with my covers to start with, although at £150 ish was a bit steep... This is the 3 rd summer and they have disintegrated, with splits and holes appearing everywhere.. I just felt they should have had a longer life for the cost.. Wouldn't have gone for the originals if I'd known, thought by buying the 'good quality ones' they would last.. 😒”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback. We are sorry to hear about the issues with your protective covers. Our protective covers are highly durable however, as with any product, the materials can be susceptible to wear and tear over extended periods of time.

Posted 2 years ago

“• Scratched table • defective bolt provided, so unable to assemble • delivered without cover”

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Posted 3 years ago

Thank you for your feedback Scott. We were sorry to hear about the issues with your order. I understand this has now been resolved. If you need help with anything else, please contact us at sales@kettlerdirect.co.uk and we will be happy to assist you.

Posted 2 years ago

“Put together the table and some pieces snapped and fell off - need to order replacement parts. Please advise on how to do this.”

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Posted 3 years ago

“We purchased the kettler panalsol at a cost of over £1,000 and paid to have it installed. The drain holes in the shade panals appear to be in the wrong position and with just a shower of rain water pools either side of the drain holes. I have contacted kettler with pictures of the problem only to be told to remove the panels if it rains! With the weather here so changeable we would be removing them every other day. Disappointed that though having seen the problem of where the drain holes are and where the water pools we weren’t offered a better solution. As an elderly couple our shoulders aren’t as good as they were and it’s challenging taking them down every time rain predicted”

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Posted 3 years ago

“Furniture arrived with splits in the wood. Quality was below my expectations. Emailed Kettler directly to make a claim under warranty, received no response.”

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Posted 3 years ago

Thank you for your review and feedback Peter. We are so sorry for the delay in getting back to you regarding your concerns. I understand you are now in contact with our After Sales team who will be happy to assist you further.

Posted 3 years ago

“Placed two orders Exercise bike never arrived - waiting for refund Cross fit trainer arrived in shoddy box loose packaging everywhere, bolts missing (Both were refurbished stock)”

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Posted 3 years ago

Thank you for your feedback Mark. We make every effort to restore our refurbished products to their original condition, however there may be some minor cosmetic wear which will not affect the product’s operation. I understand this has now been resolved and your refund has been processed. If you need help with anything else, please do not hesitate to get back in touch.

Posted 3 years ago

“One was broken and half empty”

Helpful Report

Posted 3 years ago

Thank you for your feedback Wayne. So that we can assist you with this matter, please get in touch with us at sales@kettlerdirect.co.uk and one of our team will be happy to help.

Posted 3 years ago

“The table tennis table came with parts missing and broken and the actual table top the decals were put on upside down and it also came damaged”

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Posted 3 years ago

Thank you for your review Chris. I understand this has now been resolved following your contact with our Customer Service team. Please do not hesitate to get back in touch if you require any further assistance.

Posted 3 years ago

“2 x covers ordered, only 1 received so far........so 1 delivered on time the other not recieved yet”

Helpful Report

Posted 3 years ago

Hi Brett. I am so sorry to hear that you are missing one of your Protective Covers. We are investigating the matter and our Customer Support team will contact you shortly.

Posted 3 years ago

“I have yet to receive the goods purchased”

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Posted 3 years ago

Thank you for your review Bryony. I am sorry that you have not received your order as yet however, I can see that your order is due to be delivered on Monday.

Posted 3 years ago

“Purchased Elba Aluminium Medium Storage Box in July 2020. Looks nice*, pretty solid and, importantly, keeps the contents dry (ie the waterproof liner works). *But over the last winter a discolouration appeared on the top surface (about 15cmx18cm) which is not covered by the 3 year warranty. Their justification is user misuse, due to the minor scuffs elsewhere you can see, which I would normally put down to normal wear and tear in a family with small children, dogs etc, and not related to the discoloured mark. So, in summary the aluminium powder coating they use is not as resilient or as tough as you would, and should, expect.”

Helpful Report

Posted 3 years ago

Thank you for your review Kevin and we are very sorry to learn that you have had an issue with your product. We have passed your comments onto the Customer Service Manager who will be in touch with you directly.

Posted 3 years ago

“After receiving the table tennis table (which the delivery firm rolled down the driveway!). We had three identical parts shatter during assembly, they are all little arms that are part of the release mechanism and even when greasing after the first part shattered, two more broke with very little force applied.”

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Posted 3 years ago

We are really sorry to read that you have had this experience with our couriers Carl, and we would definately like to get these issues resolved for you. I have asked for our After Sales Team to contact you this morning to get the matter resolved.

Posted 3 years ago

“Case damaged on opening which was not done by us as the side it is on couldn’t be at the top of the box See photos below”

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Posted 3 years ago

We are very sorry to see that your protective cover has arrived damaged Angela. Our Customer Service Team will be in touch to get a replacement cover despatched to you immediately.

Posted 3 years ago

“I purchased two lounge chair covers. on the 2nd or 3rd night of use we had a mediocre wind, which got between the chair and cover. By morning, the chair had been blown over and the cover found the other side of the garden. on retrieval the four feet togs were still tightly in place,supposedly to prevent removal! Luckily I can sew so can adapt but this should not be necessary.”

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Posted 3 years ago

“This is the 2nd cover I had to buy in just over a year, hoping it lasts longer! Old one ripped because of the sun”

Helpful Report

Posted 3 years ago

We are sorry to learn of the issue with your cover Saar, especially in such a short time. Our covers come with a 12-month warranty, so if you contact our team on 01527 588997 and explain what has happened, I am sure that we will be able to help with this further.

Posted 3 years ago

Kettler is rated 4.4 based on 2,485 reviews