Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,085 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,085 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One was broken and half empty”

Helpful Report

Posted 1 year ago

Thank you for your feedback Wayne. So that we can assist you with this matter, please get in touch with us at sales@kettlerdirect.co.uk and one of our team will be happy to help.

Posted 1 year ago

“The table tennis table came with parts missing and broken and the actual table top the decals were put on upside down and it also came damaged”

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Posted 1 year ago

Thank you for your review Chris. I understand this has now been resolved following your contact with our Customer Service team. Please do not hesitate to get back in touch if you require any further assistance.

Posted 1 year ago

“2 x covers ordered, only 1 received so far........so 1 delivered on time the other not recieved yet”

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Posted 2 years ago

Hi Brett. I am so sorry to hear that you are missing one of your Protective Covers. We are investigating the matter and our Customer Support team will contact you shortly.

Posted 2 years ago

“I have yet to receive the goods purchased”

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Posted 2 years ago

Thank you for your review Bryony. I am sorry that you have not received your order as yet however, I can see that your order is due to be delivered on Monday.

Posted 2 years ago

“Purchased Elba Aluminium Medium Storage Box in July 2020. Looks nice*, pretty solid and, importantly, keeps the contents dry (ie the waterproof liner works). *But over the last winter a discolouration appeared on the top surface (about 15cmx18cm) which is not covered by the 3 year warranty. Their justification is user misuse, due to the minor scuffs elsewhere you can see, which I would normally put down to normal wear and tear in a family with small children, dogs etc, and not related to the discoloured mark. So, in summary the aluminium powder coating they use is not as resilient or as tough as you would, and should, expect.”

Helpful Report

Posted 2 years ago

Thank you for your review Kevin and we are very sorry to learn that you have had an issue with your product. We have passed your comments onto the Customer Service Manager who will be in touch with you directly.

Posted 2 years ago

“After receiving the table tennis table (which the delivery firm rolled down the driveway!). We had three identical parts shatter during assembly, they are all little arms that are part of the release mechanism and even when greasing after the first part shattered, two more broke with very little force applied.”

Helpful Report

Posted 2 years ago

We are really sorry to read that you have had this experience with our couriers Carl, and we would definately like to get these issues resolved for you. I have asked for our After Sales Team to contact you this morning to get the matter resolved.

Posted 2 years ago

“Case damaged on opening which was not done by us as the side it is on couldn’t be at the top of the box See photos below”

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Posted 2 years ago

We are very sorry to see that your protective cover has arrived damaged Angela. Our Customer Service Team will be in touch to get a replacement cover despatched to you immediately.

Posted 2 years ago

“I purchased two lounge chair covers. on the 2nd or 3rd night of use we had a mediocre wind, which got between the chair and cover. By morning, the chair had been blown over and the cover found the other side of the garden. on retrieval the four feet togs were still tightly in place,supposedly to prevent removal! Luckily I can sew so can adapt but this should not be necessary.”

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Posted 2 years ago

“This is the 2nd cover I had to buy in just over a year, hoping it lasts longer! Old one ripped because of the sun”

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Posted 2 years ago

We are sorry to learn of the issue with your cover Saar, especially in such a short time. Our covers come with a 12-month warranty, so if you contact our team on 01527 588997 and explain what has happened, I am sure that we will be able to help with this further.

Posted 2 years ago

“Kettler I am fine with and generally good quality”

Helpful Report

Posted 2 years ago

“We purchased coated metal chairs and a matching table some years ago. The warranty period was 5 years. It rusted within that period and it was replaced. Kettler informed us that the coating process had to be changed to an environmentally friendly one and they had some issues with the process which had now been resolved. The second one did the same though, again it was replaced and again we were reassured that it would last. The third time it rusted but they wouldn't replace as it was outside the warranty period. I have some sympathy with Kettler that they can't go on replacing however as my mother-in-law's Kettler chairs and tables are showing no signs of rust after 15 years I can't recommend these products. The warranty period on her set was 10 years, no five, so the only conclusion I can make is that they are not fit for purpose in the UK climate.”

Helpful Report

Posted 2 years ago

“Good luck - 3 parts of frame arrived damaged - box was unmarked - 3 days into warranty claim and no information on replacement”

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Posted 2 years ago

“I have a table tennis table which is getting on a bit but not yet 10 years old. Last year it warped and split badly on one side. It's an outdoor table and as far as I understood it had a 10 year guarantee. I have endless conversations about getting a part to fix this, but was told I had to produce the original guarantee. I was unable to do this (table had been passed on to me by a friend who was moving out of the country)... So so many conversations about it and ultimately am now told that the part doesn't exist.... Disappointed with: I thought Kettler was a good brand, so surprised the this happened in the first place. I thought Kettler had a 10 year guarantee so the fact that it's worth nothing is a shame. The whole experience has changed my opinion of Kettler from a decent solid brand, to one I would never ever buy from again. I am now in a position to be replacing the table and will NOT be getting a Kettler. Cornilleau I have a 10 year guarantee, so I'm heading in that direction currently....”

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Posted 3 years ago

“Arrived on time but they still haven’t responded to a faulty product query on a separate item”

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Posted 3 years ago

“We purchased this 8 seater set 2 years ago and sadly it's not as durable as we'd hoped for a premium product. The table has discoloured with various 'stains' where inevitably food and drinks get spilled (despite being cleaned up at the time). We started with a beautiful modern sleek garden furniture set and now have a mottled and water marked table.”

Helpful Report

Posted 3 years ago

“The parasol bung I ordered has not been delivered, due, I have been told by Claire in your office, days after I ordered, to you being out of stock. One has been ordered, I have been told. I am therefore not qualified to make any comment about the bung.”

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Posted 3 years ago

“Very slow, had to keep ringing and got different answers.”

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Posted 4 years ago

“The first associate left on maternity and didn't pass my claim on to a colleague. The settlement of the claim took 6-8 weeks longer than initially indicated. The original claim was for replacement slats that burnt when wine glasses were placed on the table on a sunny day, the table not being fit for purpose. I requested a replacement glass topped table (which retailed cheaper than the slatted table), which was eventually granted. Your system didn't recognise this change and I received 3 further calls, after delivery of the glass topped table, from your associates who wanted to arrange delivery of replacement slats???”

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Posted 4 years ago

“Delivery of parasol base, rescheduled twice as on both occasions it never turned up”

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Posted 4 years ago

“Time frame from star to finish of claim 9 weeks ! Had to keep chasing Kettler”

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Posted 4 years ago

Kettler is rated 4.4 based on 2,085 reviews