Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,485 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service when i spoke to them after ordering the wrong cover for my table. Very helpful and advised how to return the wrong item and sent me the link of the correct item. Great quality products and their customer service is aligned thank you.”

Helpful Report

Posted 2 years ago

We are so pleased that together with yourself, we have been able to get you the correct table. We hope that you enjoy many years of use from your table.

Posted 2 years ago

“The Elba table for 6 and chairs are lovely & hopefully will give us good service for many years to come. We did have to send a chair back as when we unpacked them initislly there was a manufacturing defect. A replacement chair has been delivered today. I have used the recommended Kettler grey finish on all woodwork to help maximise the life and will treat it every 6 months as recommended.”

Helpful Report

Posted 2 years ago

We think it was a great choice to choose the Elba range, Paul. We all at head office love its sleek contemporary design. We hope that you enjoy many years of use from this and thank you for taking the time to leave a review.

Posted 2 years ago

“Kettler furniture was brilliant. Unfortunately full range not available directly - going through agents is painful and stock dependant”

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Posted 2 years ago

Thank you for your review, Chris. We are starting to retail smaller items directly but thank you for your feedback.

Posted 2 years ago

“I have not yet used the paint to retouch my metal patio chairs which are now getting on for 20 years old. I am sure it will be fine but can I use this opportunity to comment on the Charlbury garden set and bespoke covers we recently bought? We are delighted with the furniture and, in general, the covers, but while the ties for the chair covers are easy to use and effective, those on the sofa cover, which for some reason are a different configuration, are barely fit for purpose. I am not sure if it is down to a design fault or poor workmanship, but when we attempt to tighten them they tend to pull out and have to be rethreaded which is a painfully slow process. Hence the loss of a star!”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Alan. We were sorry to hear that one of your protective covers has some issues with the ties. The ties should not pull out completely from the cover when tightening. Please contact our After Sales team on 01527 588997 or at sales@kettler.co.uk and we will be happy to discuss this further with you.

Posted 2 years ago

“Kettles off an excellent range of garden furniture and accessories that would suit most gardens. Products are well made but disappointed that furniture arrived without some of the fixings - otherwise it would have been five stars”

Helpful Report

Posted 3 years ago

Thank you for your review and feedback Christopher. I was sorry to hear parts were missing from your order. If you still need help with this, please contact our After Sales team on 01527 588997 and we will be happy to assist you.

Posted 2 years ago

“Touch-up paint arrived very quickly. Thank you.”

Helpful Report

Posted 3 years ago

“We ordered the white wash with grey cushions from our local garden centre(Whitehall Garden Centre, Whitchurch, Bristol). We chose Kettler as we felt this was a well known quality design. Very happy with the design of this compact garden set… BUT… not so happy with after sales service! Within a few weeks (& little use) noticed that one of the chair seat cushions has a hole along one of the seams in the cushion. Contacted our local garden centre where purchase was made, sent photographic evidence & they have liaised with Kettler. We were told a replacement cover would be sent to us. Happy with this…until we have now been told that NO cover available until JANUARY 2023! VERY VERY poor after sales care. It was quite an investment for us, purchase made after LOTS of research. Confidence in Kettler now not great.”

Helpful Report

Posted 3 years ago

“Delivered quickly and do the job”

Helpful Report

Posted 3 years ago

“General quality seems good, however, some of the screw holes did not align with associated parts or the blind holes they were either too deep where you lost the toggle nut or they were full of gash wood shavings. This is not what I expected of the quality of the table at this expensive price. In addition, I was surprised to find there was no facility on the tabletop for the location of an umbrella pole.”

Helpful Report

Posted 3 years ago

Thank you for your review and feedback Robin. We are sorry to hear about the issues you have had when assembling your Kettler product. Your comments have been passed on to the relevant department for future consideration. Should you require assistance with your order, please contact our Aftersales team at sales@kettler.co.uk.

Posted 3 years ago

“We have several items of Kettler garden furniture and a parasol. They have proven to be very durable over the years.”

Helpful Report

Posted 3 years ago

Thank you for your kind review Keith. We hope you continue to enjoy using your Kettler furniture for many years to come!

Posted 3 years ago

“Putting together the table could have better instructions, table to play on fantastic”

Helpful Report

Posted 3 years ago

Thank you for your review and feedback Kenneth! We are delighted to hear you are happy with your Table Tennis Table.

Posted 3 years ago

“We love our kettler palma corner sofa and fire pit. We went for whitewash with grey-taupe cushions. The only problem is that in the sun, the cushions get so hot you literally can’t sit on them and you can feel the heat radiating from them. The only way we can sit on them is to cover them with throws!! Disappointed that we have to hide the lovely sofa under throws.”

Helpful Report

Posted 3 years ago

Thank you for your kind review and feedback. We are so pleased to hear you love your Kettler furniture. Your feedback has been passed on to the relevant department for consideration in the future.

Posted 3 years ago

“Unfortunately, the Table Tennis Table arrived in a number of polythene bags. We had expected it to have been more assembled, it was not easy to construct. One part failed on the first use. Customer service were very helpful and supplied a replacement part promptly. The next time we used it, it jammed. Kettler sent out two engineers who rectified all of our construction errors and the table has been good since. So we are now satisfied with the product.”

Helpful Report

Posted 3 years ago

Thank you for your review, John. We are so pleased to hear that you are now satisfied with your Table Tennis Table and truly hope that you can enjoy this for many years to come.

Posted 3 years ago

“Delivery was held for some reason”

Helpful Report

Posted 3 years ago

Thank you for your kind review, Philip and we are sorry that the courier had a small delay in getting the package over to the delivery depot. We do hope that you are happy with the products that you received today.

Posted 3 years ago

“I think the products are very good but when I ordered some replacement footways online I expected a confirmation email. I did not receive any communication about purchase or delivery but there could possibly be a good explanation why!”

Helpful Report

Posted 3 years ago

Thank you for your review. I am very sorry to hear that you did not receive a confirmation email, as we do send confirmations with all orders placed via our website. This could've possibly gone into Junk mail. I have asked our customer service team to resend your order confirmation. We are pleased that you are happy with the products received.

Posted 3 years ago

“It was easy to locate and order the correctly named spare parts but the quality of the replacement was not as good as the original”

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Posted 3 years ago

Thank you very much for your review and feedback.

Posted 3 years ago

“Good products if a little expensive. Helpful support.”

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Posted 3 years ago

Thank you for your review, Michael. It's great to hear that you are happy with the products and service you have received.

Posted 3 years ago

“Excellent product; strong, durable & fit for purpose material”

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Posted 3 years ago

We are so glad to hear you are happy with your Kettler order. Thank you for your review Phil!

Posted 3 years ago

“Purchased patio heater last year £279 Kalos Unable to find a cover to fit it. The lead also comes out the bottom therefore sits in water when rains . Please could you advise Thanks”

Helpful Report

Posted 3 years ago

Thank you for your recent review of the heater Jo, and we are sorry that we do not manufacture protective covers for these. We advise that when possible, to store the heaters inside when not in use but we will pass your comments onto the relevant teams within Kettler to consider with future product development.

Posted 3 years ago

“We purchased the Elba table and chairs. Really happy with size and quality . Unfortunately we didn’t realise that we had to treat it straight away. We had to cover it for a week until the wood protector spray was delivered . We would have purchased this at the same time as the table if we’d known . Would have been helpful if this advice was included in the description of the product . Otherwise very pleased .”

Helpful Report

Posted 3 years ago

Kettler is rated 4.4 based on 2,485 reviews