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Kettler Reviews

4.4 Rating 2,086 Reviews

85 %

of reviewers recommend Kettler

Company Reviews

Product Reviews

4.4

Based on 2,086 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 2nd May 2024

Kettler 4 star review on 9th April 2024

Kettler 5 star review on 28th December 2023

Kettler 5 star review on 28th December 2023

Kettler 1 star review on 8th October 2023

Kettler 5 star review on 2nd August 2023

Kettler 5 star review on 23rd June 2023

51

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Novera sun lounger arrived promptly. One of the wheels didn't click in place and I have had to order a new locking device for the wheel at an extra cost of £5. Also the back of the lounger is very heavy to raise up from lowest position with the arms.”

Posted 1 year ago

Thank you for your review and feedback Susan. I was sorry to hear about the issues you have had with your Novera Sun Lounger. If you still require further assistance, please contact our After Sales team on 01527 588997.

Posted 1 year ago

“We bought the RHS branded wicker garden furniture set which is great but sadly, and inconveniently, no cover is available for the coffee table which required us to purchase this elsewhere.”

Posted 1 year ago

Thank you for your review and feedback Robert. I am sorry that you were not able to order a protective cover for the coffee table directly from our website. We are pleased to hear you are happy with your Kettler RHS furniture set. We hope you enjoy using it for many years to come!

Posted 1 year ago

“I was sent the wrong item however the lady i dealt with at Kettler was very apologetic & arranged the quickest delivery she could re picking up the item for return & the replacement. On the whole i was very happy with the product i ordered.”

Posted 1 year ago

Great to hear that you are happy with your purchase, Georgina. We are sorry to hear that the delivery didn't go as planned initially but we are pleased that it was all resolved by the team!

Posted 1 year ago

“Great customer service when i spoke to them after ordering the wrong cover for my table. Very helpful and advised how to return the wrong item and sent me the link of the correct item. Great quality products and their customer service is aligned thank you.”

Posted 1 year ago

We are so pleased that together with yourself, we have been able to get you the correct table. We hope that you enjoy many years of use from your table.

Posted 1 year ago

“The Elba table for 6 and chairs are lovely & hopefully will give us good service for many years to come. We did have to send a chair back as when we unpacked them initislly there was a manufacturing defect. A replacement chair has been delivered today. I have used the recommended Kettler grey finish on all woodwork to help maximise the life and will treat it every 6 months as recommended.”

Posted 1 year ago

We think it was a great choice to choose the Elba range, Paul. We all at head office love its sleek contemporary design. We hope that you enjoy many years of use from this and thank you for taking the time to leave a review.

Posted 1 year ago

“Kettler furniture was brilliant. Unfortunately full range not available directly - going through agents is painful and stock dependant”

Posted 1 year ago

Thank you for your review, Chris. We are starting to retail smaller items directly but thank you for your feedback.

Posted 1 year ago

“I have not yet used the paint to retouch my metal patio chairs which are now getting on for 20 years old. I am sure it will be fine but can I use this opportunity to comment on the Charlbury garden set and bespoke covers we recently bought? We are delighted with the furniture and, in general, the covers, but while the ties for the chair covers are easy to use and effective, those on the sofa cover, which for some reason are a different configuration, are barely fit for purpose. I am not sure if it is down to a design fault or poor workmanship, but when we attempt to tighten them they tend to pull out and have to be rethreaded which is a painfully slow process. Hence the loss of a star!”

Posted 1 year ago

Thank you for your review and feedback Alan. We were sorry to hear that one of your protective covers has some issues with the ties. The ties should not pull out completely from the cover when tightening. Please contact our After Sales team on 01527 588997 or at sales@kettler.co.uk and we will be happy to discuss this further with you.

Posted 1 year ago

“Kettles off an excellent range of garden furniture and accessories that would suit most gardens. Products are well made but disappointed that furniture arrived without some of the fixings - otherwise it would have been five stars”

Posted 1 year ago

Thank you for your review and feedback Christopher. I was sorry to hear parts were missing from your order. If you still need help with this, please contact our After Sales team on 01527 588997 and we will be happy to assist you.

Posted 1 year ago

“Touch-up paint arrived very quickly. Thank you.”

Posted 1 year ago

“We ordered the white wash with grey cushions from our local garden centre(Whitehall Garden Centre, Whitchurch, Bristol). We chose Kettler as we felt this was a well known quality design. Very happy with the design of this compact garden set… BUT… not so happy with after sales service! Within a few weeks (& little use) noticed that one of the chair seat cushions has a hole along one of the seams in the cushion. Contacted our local garden centre where purchase was made, sent photographic evidence & they have liaised with Kettler. We were told a replacement cover would be sent to us. Happy with this…until we have now been told that NO cover available until JANUARY 2023! VERY VERY poor after sales care. It was quite an investment for us, purchase made after LOTS of research. Confidence in Kettler now not great.”

Posted 1 year ago

“Delivered quickly and do the job”

Posted 1 year ago

“General quality seems good, however, some of the screw holes did not align with associated parts or the blind holes they were either too deep where you lost the toggle nut or they were full of gash wood shavings. This is not what I expected of the quality of the table at this expensive price. In addition, I was surprised to find there was no facility on the tabletop for the location of an umbrella pole.”

Posted 1 year ago

Thank you for your review and feedback Robin. We are sorry to hear about the issues you have had when assembling your Kettler product. Your comments have been passed on to the relevant department for future consideration. Should you require assistance with your order, please contact our Aftersales team at sales@kettler.co.uk.

Posted 1 year ago

“We have several items of Kettler garden furniture and a parasol. They have proven to be very durable over the years.”

Posted 1 year ago

Thank you for your kind review Keith. We hope you continue to enjoy using your Kettler furniture for many years to come!

Posted 1 year ago

“Putting together the table could have better instructions, table to play on fantastic”

Posted 1 year ago

Thank you for your review and feedback Kenneth! We are delighted to hear you are happy with your Table Tennis Table.

Posted 1 year ago

“We love our kettler palma corner sofa and fire pit. We went for whitewash with grey-taupe cushions. The only problem is that in the sun, the cushions get so hot you literally can’t sit on them and you can feel the heat radiating from them. The only way we can sit on them is to cover them with throws!! Disappointed that we have to hide the lovely sofa under throws.”

Posted 1 year ago

Thank you for your kind review and feedback. We are so pleased to hear you love your Kettler furniture. Your feedback has been passed on to the relevant department for consideration in the future.

Posted 1 year ago

“Unfortunately, the Table Tennis Table arrived in a number of polythene bags. We had expected it to have been more assembled, it was not easy to construct. One part failed on the first use. Customer service were very helpful and supplied a replacement part promptly. The next time we used it, it jammed. Kettler sent out two engineers who rectified all of our construction errors and the table has been good since. So we are now satisfied with the product.”

Posted 1 year ago

Thank you for your review, John. We are so pleased to hear that you are now satisfied with your Table Tennis Table and truly hope that you can enjoy this for many years to come.

Posted 1 year ago

“Delivery was held for some reason”

Posted 1 year ago

Thank you for your kind review, Philip and we are sorry that the courier had a small delay in getting the package over to the delivery depot. We do hope that you are happy with the products that you received today.

Posted 1 year ago

“I think the products are very good but when I ordered some replacement footways online I expected a confirmation email. I did not receive any communication about purchase or delivery but there could possibly be a good explanation why!”

Posted 1 year ago

Thank you for your review. I am very sorry to hear that you did not receive a confirmation email, as we do send confirmations with all orders placed via our website. This could've possibly gone into Junk mail. I have asked our customer service team to resend your order confirmation. We are pleased that you are happy with the products received.

Posted 1 year ago

“It was easy to locate and order the correctly named spare parts but the quality of the replacement was not as good as the original”

Posted 1 year ago

Thank you very much for your review and feedback.

Posted 1 year ago

“Good products if a little expensive. Helpful support.”

Posted 2 years ago

Thank you for your review, Michael. It's great to hear that you are happy with the products and service you have received.

Posted 2 years ago

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Kettler is rated 4.4 based on 2,086 reviews