Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,450 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealt with you before no issues, items came quickly one item was out of stock and you notified once in”

Helpful Report

Posted 3 months ago

Hi Mark, Thank you for your fantastic review and for being a returning customer! We’re glad to hear that your items arrived quickly. We always strive to keep our customers informed, so we appreciate your understanding regarding the out-of-stock item. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help and ensure you have a great experience with us. Best regards, The Kettler Team

Posted 2 months ago

“The Tenderflame unit was delivered on time but not in original packaging. It looked as though it had been an ex-display unit that had been packagd in a rush with whatever came to hand. As far as I was concerned, I had ordered a new unit. This was intended to be a a gift and I'd left it late so no opportunity to complain and get a new unit sent out. However, the unit is undamaged and works well so all ended well but not a good buying experience.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We’re very sorry to hear about your experience and understand how disappointing it must have been, especially as the item was intended as a gift. This does not reflect the high standards we aim to provide. We’ve reached out to you directly to discuss how we can make this right and ensure your satisfaction. Please don’t hesitate to get in touch if there’s anything further we can assist with.

Posted 2 months ago

“We own various Items of Kettler garden furniture. Our latest addition is covers for our new garden chairs They are all very good quality and the cusomer service is excellent.”

Helpful Report

Posted 3 months ago

Hi Barry, Thank you for your wonderful review! We’re delighted to hear that you are enjoying various Kettler garden furniture pieces, especially the new covers for your garden chairs. It means a lot to us that you recognize the quality of our products and the effort we put into our customer service. If you ever have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 2 months ago

“Very well made stylish products”

Helpful Report

Posted 3 months ago

Hi Joanne, Thank you so much for your fantastic review! We’re thrilled to hear that you find our products stylish and well-made. We take great pride in the quality and design of our items, and your feedback means the world to us. If you have any questions or need assistance in the future, please feel free to reach out. We're always here to help! Best regards, The Kettler Team

Posted 2 months ago

“WE had two large sets of Kettler in our old home, purchased from JLP and it last all of the 22 years we lived there! Now we've downsized and, of course, we downsized our Kettler. It's excellent.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your amazing review! We're thrilled to hear that your Kettler sets have stood the test of time over the years. It’s fantastic to know that you've found our products excellent even after downsizing. If you have any questions or need assistance, feel free to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 2 months ago

“Furniture arrived on time but boxes squashed. Yet to explore the insides.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review and for highlighting the timely arrival of your furniture. We’re relieved to hear that it arrived on time, but we understand how concerning it can be to receive damaged boxes. Please take your time to explore the insides, and if you find any issues or need assistance, don’t hesitate to reach out to our customer service team. We’re here to help and ensure you have a positive experience with our products. Looking forward to hearing back from you! Best regards, The Kettler Team

Posted 2 months ago

“Unfortunately I didn’t receive the parts and haven’t had a response from your customer service team”

Helpful Report

Posted 3 months ago

Hi Mark, Thank you for your feedback. We’re truly sorry to hear that you haven’t received the parts and that our customer service team has not responded. This experience is not what we want for our customers, and we understand how frustrating this must be for you. Your concerns are important to us, and we will look into this matter immediately. If you could provide us with more details, we’d be happy to see how we can assist you further. Thank you for your patience as we work to resolve this issue. Best regards, The Kettler Team

Posted 2 months ago

“Purchased a tenderflame lily10 for a christmas gift. It is unsafe to use due to the centre of it jumping when burning. I have been in contact 4 times since christmas. And still waiting for a response with regards to returning for a refund. Very poor service”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your experience with us. We're truly sorry to hear about the safety concerns you have with the Tenderflame Lily 10, as well as the difficulties you've encountered with our customer service. Your safety and satisfaction are our top priorities. We understand how frustrating it can be not to receive a timely response, and we are committed to resolving this issue for you as quickly as possible. If you could provide us with your order details, we would be more than happy to assist you further with the return and refund process. Thank you for your patience, and we look forward to making this right for you. Best regards, The Kettler Team

Posted 2 months ago

“Incredibly disappointing that it is just a blanket no on delivery to Northern Ireland even though you stock many products in local suppliers”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your thoughts. We're genuinely sorry to hear about your disappointment with our delivery policies to Northern Ireland. It’s frustrating when logistics don’t meet your expectations, especially when you see our products available locally. Your feedback is extremely valuable to us, as we continuously strive to improve our service. We appreciate your understanding and hope to find a solution that works for you in the future. Thank you once again for your input. Best regards, The Kettler Team

Posted 2 months ago

“Everytime I have bought items from Kettler they are high quality the their customer service is excellent”

Helpful Report

Posted 4 months ago

Hi Paul, Thank you for your amazing review! We're thrilled to hear that you consistently find our items to be of high quality and that our customer service has met your expectations. It truly means a lot to us! If you ever need assistance or have any questions in the future, please feel free to reach out. We're always here to help! Best regards, The Kettler Team

Posted 2 months ago

“Recently purchased second spray bottle of wood protector - not cheap at £25. This was to try and prevent my third table from disintegrating. Kettler have kindly replaced two under guarantee. Why they sell 'poly wood' is a mystery as it is totally unsuitable for outside furniture. My third table top has started delaminating by the way.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your thoughts with us. We’re genuinely sorry to hear about the issues you've encountered with your wood protector and the durability of the poly wood furniture. It's definitely concerning to experience delamination, especially after having had replacements for your previous tables. We understand your frustration and appreciate your feedback as it helps us improve our products and ensure they meet our customers' needs. If there's anything else we can do to assist you or if you have further insights you'd like to share, please don’t hesitate to reach out. We value your experience and hope to see you back with us in the future. Best regards, The Kettler Team

Posted 2 months ago

“I was kept in contact from as soon as I paid for product until it arrived. Couldn’t fault it.”

Helpful Report

Posted 4 months ago

Hi Grant, Thank you for your fantastic review! We're so pleased to hear that you experienced great communication from the moment you placed your order until it arrived. Keeping our customers informed is a top priority for us, and it's wonderful to know we met your expectations. If you ever need assistance or have questions, feel free to reach out. We're always here to help! Best regards, The Kettler Team

Posted 2 months ago

“Prompt and efficient service.”

Helpful Report

Posted 4 months ago

Hi David, Thank you for your fantastic review! We're so pleased to hear that you found our service to be prompt and efficient. We always aim to meet our customers' needs swiftly and effectively. If you ever have any questions or need assistance in the future, please feel free to reach out. We're here to help! Best regards, The Kettler Team

Posted 2 months ago

“A very good website I could get the item i wanted and very quick delivery and always kept u updated about your item 10/10.”

Helpful Report

Posted 4 months ago

Hi Tracey, Thank you so much for your amazing review! We’re thrilled to hear that you found our website easy to use and appreciated the quick delivery. Keeping our customers updated is a top priority for us, so it’s fantastic to know you felt well-informed throughout the process. If there's anything else we can assist you with in the future, please don’t hesitate to reach out. We’re here to help! Best regards, The Kettler Team

Posted 2 months ago

“Excellent quality”

Helpful Report

Posted 4 months ago

Hi Heather, Thank you for your fantastic review! We’re thrilled to hear that you are pleased with the quality of our products. Your satisfaction is our top priority, and it’s wonderful to know that we have met your expectations. Should you have any questions or need assistance in the future, feel free to reach out. We’re here to help! Best regards, The Kettler Team

Posted 2 months ago

“Good products, prompt service & delivery when ordering replacement accessories.”

Helpful Report

Posted 4 months ago

Hi Colin, Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with our products and that our service was prompt and efficient. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. If you need any assistance or have questions in the future, please don’t hesitate to reach out. We're always here to help! Best regards, The Kettler Team

Posted 2 months ago

“I’ve bought and exported all of my Kettler garden furniture over to my home in Andalucia, as I couldn’t find anything comparable in quality when shopping in Spain”

Helpful Report

Posted 4 months ago

Hi Gary, Thank you so much for your exceptional review! We’re thrilled to hear that you’ve found our Kettler garden furniture to be unmatched in quality, even after exporting it to beautiful Andalucia. It’s wonderful to know that our products are making a great impact in your outdoor space. If you need any assistance or have questions in the future, please feel free to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 2 months ago

“Very pleased with the quality,perfect for the job and looks great thanks”

Helpful Report

Posted 4 months ago

Hi Mark, Thank you for your fantastic review! We’re thrilled to hear that you're pleased with the quality and find our product perfect for the job. It always makes us happy when our products not only meet but exceed expectations in both function and appearance. If you have any questions or need assistance moving forward, please feel free to reach out. We’re here to help! Best regards, The Kettler Team

Posted 2 months ago

“Super disappointed in both product delivered and after service - I ordered an Elba Kettler table in the Spring which was described as "teak" top. In just a few weeks the table weathered very poorly with chips, splinters and cracks in the wood. This was reported and it was rightly replaced FOC by the end of Summer. This was a fair resolution. Just a few months later, with normal seasonal weather, the "protective" paint has chipped away very badly - clearly not a weather proof finish and very a poor quality product. To fix it will require a full re-sanding and to be treated with a proper weather proof sealant requiring several hours of time and cost in materials. When reported we were essentially we were told "this is normal / as advertised" and therefore no compensation or refund. Have a look at the photos and you decide: Would you be happy to have paid £1,399 for this table delivered new just a few months ago?”

Helpful Report

Posted 4 months ago

Hi Julie, Thank you for taking the time to share your experience with the Elba Kettler table. We’re truly sorry to hear about the issues you’ve faced with both the product and our after-service. It’s disappointing when a purchase does not meet expectations, and we understand how frustrating it can be to deal with weathering and finish problems. We appreciate your feedback and will ensure it is reviewed thoroughly. While we strive to provide high-quality items, we also know that customer satisfaction is key. Your comments will help us in assessing the quality of our products and their finishes. If you have any further details or if there’s anything specific we can assist you with, please feel free to reach out. We want to ensure that your concerns are heard and addressed. Thank you again for your input. Best regards, The Kettler Team

Posted 2 months ago

“Quality product at great price with quick free delivery, first class!”

Helpful Report

Posted 4 months ago

Hi Alistair, Thank you so much for your excellent review! We’re thrilled to hear that you found our product to be of great quality and that you enjoyed the quick free delivery. Your satisfaction is our top priority, and it’s wonderful to know we hit the mark! If you ever have any questions or need assistance, please don’t hesitate to get in touch. We’re here to help! Best regards, The Kettler Team

Posted 2 months ago

Kettler is rated 4.4 based on 2,450 reviews