Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,450 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was great. As the initial date didn't suit another was arranged for soon after. Very helpful delivery guys. The seats look great and are very comfortable. I decided to put them away until next summer as the winter weather can be wild here !”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your wonderful 5-star review! We’re so glad to hear that your delivery experience was smooth and that our team was helpful. It’s great to know you find the seats both great-looking and comfortable! We completely understand putting them away for the winter – it's always good to protect your investment. If you have any further thoughts or need assistance down the line, please don’t hesitate to reach out. We're always here for you! Best regards, The Kettler Team

Posted 1 month ago

“Our order of a 5’ garden bench cover was delivered 3 days from order. The quality is excellent and it fits our garden bench perfectly.”

Helpful Report

Posted 5 months ago

Hi Pamela, Thank you so much for your amazing 5-star review! We are so glad to hear that your garden bench cover arrived promptly and that you're pleased with the quality and fit. It's great to know our products meet your expectations! If you ever need anything or have any questions, feel free to reach out. We’re always here to assist! Best regards, The Kettler Team

Posted 1 month ago

“The garden chairs are ridiculously difficult to assemble. It says half ands hour for 1 person. Absolute nonsense! There is nowehere which says the holes are hidden below the plastic raffia which is so tightly strung it's almost impossible to move.”

Helpful Report

Posted 5 months ago

Hi Petet, Thank you for taking the time to share your experience. We’re sorry to hear that you found the assembly of the garden chairs to be challenging. Your feedback about the hidden holes and the tight plastic raffia is valuable, and we understand how frustrating it can be when expectations don’t match reality. We always strive to provide clear instructions, and we appreciate your input as it helps us improve. If there’s anything else we can assist you with or if you have any suggestions on how we could make the assembly process easier, please let us know. Thank you again for your feedback. Best regards, The Kettler Team

Posted 3 months ago

“I have recently bought 2 sun loungers and a 3 seater garden sofa cover which are very good quality. Communications we're good and delivered on time.”

Helpful Report

Posted 5 months ago

Hi Julia, Thank you for your wonderful 5-star review! We're thrilled to hear that you’re enjoying your sun loungers and the garden sofa cover. It’s great to know that our communication and delivery met your expectations. If you have any more feedback or need assistance in the future, please feel free to reach out. We’re always here for you! Best regards, The Kettler Team

Posted 1 month ago

“Excellent products, excellent response when there was a problem. Thank you”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your excellent 5-star review! We're so glad to hear that you had a positive experience with our products and customer service. It’s wonderful to know that we could assist you effectively when a problem arose. If you have any more feedback or require assistance in the future, please feel free to reach out. We're always here for you! Best regards, The Kettler Team

Posted 1 month ago

“Great quality and quick delivery. Weather proof and wearing well.”

Helpful Report

Posted 5 months ago

Hi Sarah, Thank you for your wonderful 5-star review! We're so glad to hear that you're happy with the quality of your purchase and that it arrived quickly. It's great to know that it's weatherproof and wearing well. If you have any more feedback or need assistance in the future, feel free to reach out. We're always here for you! Best regards, The Kettler Team

Posted 1 month ago

“Excellent service from Kettler regarding a potential warranty issue.”

Helpful Report

Posted 6 months ago

Hi Les, Thank you for your review. We're glad to hear that you received excellent service regarding your potential warranty issue. We always strive to provide our customers with the support they need. I can however see that you have awarded us 1 star and from your comments, I believe that this may be an error ? If there’s anything more we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction is important to us. Best regards, The Kettler Team

Posted 3 months ago

“Very comfortable chairs, even without the cushions. Very pleased with our purchase.”

Helpful Report

Posted 6 months ago

“Disappointed with rain cover for the Bali Dining set. No fasteners to attach to the legs of table and yet eye wateringly expensive.”

Helpful Report

Posted 6 months ago

Hi Peter, Thank you for sharing your thoughts on the rain cover for the Bali Dining set. We're sorry to hear that it didn’t meet your expectations and that the lack of fasteners has been an inconvenience for you. We understand how important it is for our products to function well and provide value. Your feedback is invaluable and will help us improve our offerings. If there's anything further you'd like to discuss or if we can assist you in any way, please don’t hesitate to reach out. Best regards, The Kettler Team

Posted 3 months ago

“Great product came on time and very good customer support”

Helpful Report

Posted 6 months ago

“Excellent really pleased with my purchase albeit not had the weather to fully experience the furniture yet.”

Helpful Report

Posted 6 months ago

“Brilliant products and service”

Helpful Report

Posted 6 months ago

“Great product, as described and quickly shipped”

Helpful Report

Posted 6 months ago

“Worst delivery and customer service ever!! Great product simply awful GB service”

Helpful Report

Posted 6 months ago

“Good service, lovely product”

Helpful Report

Posted 6 months ago

“Delivery was swift and arrived on time. Havent opened the box yet as waiting until the spring!”

Helpful Report

Posted 6 months ago

Hi Teresa, Thank you for your review! We’re glad to hear that your delivery was swift and arrived on time. We completely understand the excitement of waiting for warmer weather to set everything up! Whenever you’re ready to open the box in the spring, we hope you enjoy your new purchase. Should you have any questions or need assistance in the future, feel free to reach out. Best regards, The Kettler Team

Posted 3 months ago

“The garden set is great quality and at a great price. Ine ommission is that there was no quality cover included. Kettler recommend that a cover is used so why not supply it. Unfortunately the furniture was purchased at the end of the summer so very little opportunity to enjoy it.”

Helpful Report

Posted 6 months ago

“Light/Heater is great, very good quality”

Helpful Report

Posted 6 months ago

“Impossible to place an order”

Helpful Report

Posted 6 months ago

“Customer Services after sales is excellent. They respond quickly and are very helpful. I feel I am well looked after.”

Helpful Report

Posted 6 months ago

Dear Anke, Thank you very much for your fantastic 5-star rating of Kettler! We truly appreciate your kind words and are delighted to hear that you had an excellent experience with our products and services. At Kettler, we strive to provide exceptional customer service, and it brings us immense joy to know that you found our after-sales support to be excellent. We take great pride in our team's quick response time and helpfulness, as we deeply value the satisfaction and well-being of our valued customers like yourself. Once again, we extend our heartfelt gratitude for your positive feedback. If you ever need any further assistance or have any questions, please do not hesitate to reach out to our dedicated customer service team. We are here to ensure that you continue to be well looked after. Wishing you all the best and looking forward to serving you again soon. Warm regards, Customer Services

Posted 6 months ago

Kettler is rated 4.4 based on 2,450 reviews