Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,492 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,492 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using Kettler, and the delivery was cancelled at the 11th hour under the pretence of a vehicle issue. The delivery tracket also claimed a failed delivery attempt. Far from impressed.”

Helpful Report

Posted 5 months ago

“small accessories order to get replacement Sienna chair feet - glad to see it was easy to find on Kettler website - easy to place order - message confirmed order and expected arrival date - unfortunately it didn't arrive - emailed Kettler and problem was immediately picked up by Sales (Dean) - order duly arrived and replacement feet now fitted - many thanks”

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Posted 5 months ago

“A parasol at a great price, arrived quickly, easy to set up and great quality.”

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Posted 5 months ago

“Long time no dispatch details until I contacted them”

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Posted 6 months ago

“Excellent website to be able to order spare parts - sent promptly and delivered quickly”

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Posted 6 months ago

“Good quality and size of bistro table but a but fiddly to put together . Now awaiting the chairs.”

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Posted 6 months ago

“Very good products will last for years. Customer service on latest order very good.”

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Posted 6 months ago

“Brought a garden parasal great quality very pleased. Easy to order on line. Also good range of products.”

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Posted 6 months ago

“Good quality just what we wanted with no fuss installation and looks great with our garden furniture.”

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Posted 6 months ago

“Great Company to deal with. Always responsive, very pleasent staff. And do what they promise.”

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Posted 6 months ago

“I bought a side table to fit with my Kettler furniture. It arrived in sections with a pack of screws and bolts. At 83 years 8months old with physical problems I don't believe I should be expected to complete Kettler's manufacturing process. I'm trying to return it.”

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Posted 6 months ago

“The very expensive shoes n lounger was delivered quickly but the arm adjustment mechanism doesn’t work properly and the backrest keeps dropping backwards. Over £500 invested including cover and cushion, really disappointing but not surprising these days. John Lewis fobbed me off to the manufacturer, waiting for a response. Will probably return as ‘not suitable’ and get the B&Q one for £100”

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Posted 6 months ago

“Tried to order 13 replacement cushions after several emails asking me same questions I finally get confirmation of cost and delivery date of 7 weeks from today 16 may. Obviously they have no stock. Ordered cancelled”

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Posted 6 months ago

“After making an enquiry and sending a photograph, I was advised to buy a certain type of foot caps. My order arrived today, and they are much too small. It is very irritating that you have wasted my time, after I took the trouble to ask for specific advice. Returning for a refund.”

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Posted 6 months ago

“Easy to order. Very good delivery.”

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Posted 6 months ago

“Overall bought 3 Kettler items, 6 chairs, a small side table and an extendable table but only the extendable table from Kettler directly. Why, because although current stock the other two items were cheaper!! All items are well made.”

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Posted 6 months ago

“Excellent product & quick delivery service”

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Posted 6 months ago

“First class outdoor garden furniture. Delivered on date stated it would be. I am that satisfied I have ordered more of the same furniture and will be delivered this week!”

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Posted 6 months ago

“I have been kept informed regarding my purchase which is due to be delivered tomorrow”

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Posted 6 months ago

“I have contacted customer services about the tracking of items to be delivered, as I feel it is overcomplicated and not on a par with other online sellers. I am expecting a delivery tomorrow. However, I recently bought a table, 6 chairs and cushions from a nearby garden centre - which was delivered the following day at a time agreed in the shop. I am very impressed with the quality and durability of those items. I have given 3 stars based solely on the online tracking situation.”

Helpful Report

Posted 6 months ago

Kettler is rated 4.4 based on 2,492 reviews