Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,450 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery web site and ordering easy”

Helpful Report

Posted 1 month ago

Hi Robert, Thank you for your stellar 5-star review! We're delighted that you found our website easy to navigate and that your delivery was prompt. We strive to make the ordering process as smooth as possible, and your feedback encourages us to keep improving! If you have any questions or need assistance down the line, please don’t hesitate to reach out. We're always here for you! Best regards, The Kettler Team

Posted 1 month ago

“Phone answered quickly and enquiry dealt with efficiently.”

Helpful Report

Posted 1 month ago

Hi Terry, Thank you for your fantastic 5-star review! We’re delighted to hear that your call was answered quickly and your enquiry was handled efficiently. Providing great customer service is our goal, and your feedback truly motivates our team! If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 1 month ago

“I am just replacing my Kettler chairs and seat cushions with the same design. I bought my previous set 22 years ago. The table is still in good condition.”

Helpful Report

Posted 1 month ago

Hi Janet, Thank you for your wonderful 5-star review! It’s fantastic to hear that you’re returning to us after 22 years for your Kettler chairs and seat cushions. We’re thrilled our products have stood the test of time and that your table is still in good condition. Your loyalty means so much to us! If you need any assistance as you make your new purchase, please don’t hesitate to reach out. We're always here to help! Best regards, The Kettler Team

Posted 1 month ago

“Very efficient on delivery. Great quality products.”

Helpful Report

Posted 1 month ago

Hi Danny, Thank you for your outstanding 5-star review! We’re thrilled to hear that you found our delivery efficient and our products to be of great quality. Your satisfaction is incredibly important to us, and your feedback is truly appreciated! If you need any further assistance or have questions in the future, don’t hesitate to get in touch. We’re always here to help! Best regards, The Kettler Team

Posted 1 month ago

“My item arrived damaged which is disappointing and now I look to order the Cora rectangular coffee table it’s not in stock.”

Helpful Report

Posted 1 month ago

We’re sorry to hear that your item arrived damaged and understand how disappointing that must be. We’d really like to investigate this further and resolve the issue for you. Please contact us at sales@kettler.co.uk so we can look into the journey of your item and assist you further. Regarding the Cora rectangular coffee table, we appreciate your interest and recommend keeping an eye on our website for restock updates. We look forward to hearing from you and helping to resolve this matter.

Posted 1 month ago

“Recommend Kettler for the Tenderflame candle I purchased. Good communication well-packaged, careful courier company.”

Helpful Report

Posted 1 month ago

Hi Karen, Thank you so much for your amazing 5-star review! We’re thrilled to hear that you recommend Kettler for our Tenderflame candle and that our communication and packaging left a positive impression. Ensuring a great experience is our top priority, and your feedback really encourages us! If you ever need assistance in the future, please feel free to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 1 month ago

“Love the furniture but a nightmare getting covers - never in stock !”

Helpful Report

Posted 1 month ago

Hi Julie, Thank you for sharing your thoughts with us. We're thrilled to hear that you love the furniture! However, we genuinely apologize for the hassle you've faced with the availability of the covers. We understand how important it is to have the right accessories in stock, and we'll be sure to share your feedback with our team to improve the supply situation. Could you advise us what covers you are trying to source by contacting our team on 01527 588997 or emailing us at sales@kettler.co.uk and we will see if any of our retail partners have the covers available for you? If there’s anything else we can help with, please don’t hesitate to reach out. We appreciate your support! Best regards, The Kettler Team

Posted 1 month ago

“Very good product and excellent delivery service”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that you’re pleased with our product and that our delivery service met your expectations. We aim to provide the best service possible, so your feedback means a lot to us. If you need any further assistance, don’t hesitate to reach out. We’re here to help! Best regards, The Kettler Team

Posted 1 month ago

“We purchased some new covers for our Palma set, the last ones were looking tired after 5 years. Very happy. Quick delivery and fitted perfectly”

Helpful Report

Posted 1 month ago

Hi Jenny, Thank you for your wonderful 5-star review! We're so glad to hear that you're happy with the new covers for your Palma set and that they fit perfectly. Quick delivery is something we strive for, so it’s great to know we met your expectations! If you have any questions or need further assistance, feel free to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 1 month ago

“Arrived within 2 days of ordering Lovely table but it does wobble After phone call from suppliers I did not know you good adjust stoppers on legs I adjusted the leg and all is great no wobble Thankyou to supplier for phoning me that’s is good customer service”

Helpful Report

Posted 1 month ago

Thank you for your review and for your recent purchase, Diane. I’m pleased to hear that you’re happy with the table, but I’m sorry to learn that it wobbles—this should not be the case. We will arrange for a member of our team to call you shortly to discuss this and find a resolution. In the meantime, if there’s anything else we can assist with, please let us know.

Posted 1 month ago

“Rio 6 seater patio dining set, excellent quality. Superbly packaged, real attention to detail which is sadly rare these days. The set is both comfortable and looks very stylish. Well done Kettler 11/10”

Helpful Report

Posted 1 month ago

Hi Olivia, Thank you so much for your incredible 5-star review! We're thrilled to hear that you love your Rio 6 seater patio dining set. It's great to know that the quality and attention to detail stood out to you, as we always strive to impress our customers. If you ever have any questions or need assistance, please feel free to reach out. Your satisfaction is our top priority! Best regards, The Kettler Team

Posted 1 month ago

“Good quality products, delivered on time”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that you found our products to be of good quality and that they arrived on time. We always strive to provide the best experience for our customers, and your feedback is a wonderful testament to our efforts. If you need any assistance or have questions in the future, don’t hesitate to reach out. We're here to help! Best regards, The Kettler Team

Posted 1 month ago

“These covers for madrid suite replaced old ones Worn out after 8 years same quality as previous Covers very pleased. Delivery quick and easy Couldn't be more pleased with service & quality.”

Helpful Report

Posted 1 month ago

Hi Malcolm, Thank you so much for your amazing 5-star review! We're thrilled to hear that you’re pleased with your new Madrid suite covers and that they match the quality of your previous ones. It's great to know that the delivery process was quick and easy as well! If there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction means everything to us! Best regards, The Kettler Team

Posted 1 month ago

“Bought the bench to match our table and chairs we bought several years ago. Very pleased with this kettler outdoor set. The bench comes in black and grey. I didnt notice til it arrived but still fine as in different places in the garden. My fault but just be aware.”

Helpful Report

Posted 1 month ago

Hi Kerry, Thank you for the wonderful 5-star review! We're so glad to hear that you’re pleased with your Kettler outdoor set. It’s great to know that the bench is fitting well into different spaces in your garden, even if the color was a surprise! If you need any further assistance or have any questions, don’t hesitate to reach out. We're always here to help! Best regards, The Kettler Team

Posted 1 month ago

“Over the years we keep adding to the collection”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the amazing 5-star review! We're thrilled to hear that you've been expanding your Kettler collection over the years. It brings us so much joy to know you're enjoying our products and continually adding to your outdoor space. If you have any questions or need assistance as you curate your collection, feel free to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 1 month ago

“Purchased my second set this month. Had the first set for 7 years and still looks like new. Great quality.”

Helpful Report

Posted 1 month ago

Hi Daphne, Thank you for the fantastic 5-star review! We're delighted to hear that you're enjoying your second set and that your first set has stood the test of time. It's wonderful to know that our quality has exceeded your expectations. We're here for any questions or support you might need in the future. Your continued trust in us truly means a lot! Best regards, The Kettler Team

Posted 1 month ago

“Outstanding Customer Service and delightful and differently stylish products. I bought Cora Rope for a refurbished patio, lovely quality and design. Very pleased.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the delightful 5-star review! We're so pleased to hear that you’re enjoying the Cora Rope on your refurbished patio. It's fantastic to know that you appreciate the quality and unique style of our products. Your satisfaction truly means a lot to us! If you ever have any questions or need further assistance, please don’t hesitate to reach out. We're here to help! Best regards, The Kettler Team

Posted 2 months ago

“It was great to buy directly from you so I knew the covers would fit, thank you they fit well and are protecting my Kettler garden furniture”

Helpful Report

Posted 2 months ago

Hi Siobhan, Thank you for the wonderful 5-star review! We're so glad to hear that buying directly from us gave you confidence in the fit of your covers. It’s great to know they're doing a fantastic job protecting your Kettler garden furniture! Your satisfaction means the world to us. If you have any questions or need further assistance, please feel free to reach out anytime! Best regards, The Kettler Team

Posted 2 months ago

“A 5* service for 5* quality furniture.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the amazing 5-star review! We’re thrilled to hear that you experienced 5-star service along with our quality furniture. Your satisfaction is our top priority, and your kind words inspire us to keep up the great work! If you need any further assistance or have questions, don’t hesitate to reach out. We’re always here for you! Best regards, The Kettler Team

Posted 2 months ago

“I purchased a coffee table from a different company supplying Kettler products. The table was faulty and after four emails I had not one reply. I contacted Kettler and they replied immediately and replaced the table. Excellent service and would highly recommend them.”

Helpful Report

Posted 2 months ago

Hi Debbie, Thank you so much for the wonderful 5-star review! We're thrilled to hear that you received prompt assistance from our team and that we could replace your faulty table. Your kind words about our service are greatly appreciated, and they motivate us to maintain our high standards! If you have any more questions or need assistance in the future, please don’t hesitate to get in touch. We're always here to help! Best regards, The Kettler Team

Posted 2 months ago

Kettler is rated 4.4 based on 2,450 reviews