Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,450 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great waterproof covers for all our garden furniture & and love the fact they all match!”

Helpful Report

Posted 4 months ago

Hi Karen, Thank you for your fantastic review! We're so glad to hear that you're loving the waterproof covers for your garden furniture. It's wonderful to know that you appreciate the matching designs as well—we strive to create cohesive looks for our customers. If you have any questions or need further assistance, please feel free to reach out. We're always here to help! Best regards, The Kettler Team

Posted 2 months ago

“Delighted with our purchase. Good quality & fit for our garden furniture, thank you”

Helpful Report

Posted 4 months ago

Hi Christine, Thank you for your lovely review! We’re thrilled to hear that you’re delighted with your purchase and that the quality and fit meet your expectations for your garden furniture. It’s wonderful to know our products are enhancing your outdoor space. If you have any further feedback or need assistance in the future, please feel free to reach out. Best regards, The Kettler Team

Posted 2 months ago

“I ordered a new Corner Sofa cover as my old one has ripped on the corners I assume due to the wear experienced during the bad weather (disappointing) - I was given a date for delivery but it did not turn up so chased up after a few days and was given another date when it did turn up. Cover does seem expensive particularly as I’ve had to replace it after a year or so . If it deteriorates as quickly again I’ll have to rethink where I get cover from”

Helpful Report

Posted 4 months ago

Hi Tim, Thank you for sharing your feedback with us. We're sorry to hear about the inconvenience you experienced with the delivery of your new corner sofa cover; that’s certainly frustrating. It’s also disappointing to learn about the early wear of your previous cover, and we completely understand your concerns regarding its cost versus longevity. We appreciate your insights as they help us continuously improve our products. If you have further feedback or if we can assist you in any way, please don’t hesitate to get in touch. We value your experience and hope to provide you with a solution that meets your expectations moving forward. Best regards, The Kettler Team

Posted 2 months ago

“Terrible product and terrible customer service. Bought the Elba table and the surface started to crack and peel off after 3months during the perfect summer weather even as I had followed the care instructions. Kettler don’t consider the “peeling” as a default so been refused a refund. Appalling. Avoid Avoid Avoid.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the Elba table and that you feel let down by our product and service. The quality of our furniture is very important to us, and we aim to resolve all issues in line with our warranty terms and care guidelines. While peeling isn’t typically considered a manufacturing defect, we’d like to take another look at your case to ensure everything has been handled fairly. Please feel free to reach out to our customer service team directly, and we’ll do our best to assist further.

Posted 2 months ago

“Excellent product at a good price in the sale”

Helpful Report

Posted 4 months ago

Hi David, Thank you for your excellent review! We're so pleased to hear that you found our product to be both high quality and offered at a good price during the sale. It’s great to know our customers are satisfied with their purchases. If you have any questions or need further assistance, feel free to reach out. We’re here to help! Best regards, The Kettler Team

Posted 2 months ago

“All good no problems at all”

Helpful Report

Posted 4 months ago

Hi William, Thank you for your excellent review! We're so pleased to hear that everything went smoothly with your experience. It's our aim to provide hassle-free service, and your satisfaction means the world to us. If you need any assistance or have questions in the future, please feel free to reach out. We're always here to help! Best regards, The Kettler Team

Posted 2 months ago

“Cover fits well. Arrived quickly. Would buy again”

Helpful Report

Posted 4 months ago

Hi Caroline, Thank you for your fantastic 5-star review! We're so pleased to hear that the cover fits well and that it arrived quickly. Your satisfaction is our priority, and knowing you would buy again truly means a lot to us. If you ever have questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 1 month ago

“My experience with this broker was incredibly distressing. They held my funds for an extended period, causing significant anxiety and frustration. I felt powerless as my attempts to withdraw my money were consistently blocked. The stress of not knowing if I would ever see my capital back again weighed heavily on me. Thankfully, Mrs. Linda Smith and her teams stepped in and provided the support I desperately needed. Their team was instrumental in navigating the complexities of my situation, ultimately helping me retrieve my funds. While I’m grateful for their assistance, the negative experience with this broker still lingers in my mind, reminding me of the challenges I faced, if you are a victim of scam just like myself I boldly recommend you to Mrs. Linda Smith via Email:lindasmith 00 7 7 6 @ gmail . / WhatsApp: +34__612__44__23__45”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave a review. However, it appears that this feedback may have been left in error on our page, as it does not relate to Kettler or our products and services. We are a manufacturer of high-quality garden furniture and outdoor products and have no involvement with financial brokers or fund-related issues. If you require assistance regarding Kettler, please don’t hesitate to contact our customer service team, and we’ll be happy to help.

Posted 2 months ago

“It's a terrible website, I tried to buy a product and it never went through”

Helpful Report

Posted 5 months ago

Hi John, Thank you for reaching out and sharing your experience. We’re really sorry to hear that you had trouble with our website while trying to make a purchase. We understand how frustrating that can be, and we appreciate your feedback as it helps us improve our services. If you have any further details or if there's anything else we can assist you with, please let us know. We want to ensure you have a smooth experience with us moving forward. Thank you again for your input. Best regards, The Kettler Team

Posted 2 months ago

“Generally like Kettler products but this particular product, cover for settee set, is too tight and over time the angled corners of the settee rip through the fabric”

Helpful Report

Posted 5 months ago

Hi Heather, Thank you for taking the time to provide your feedback. We're sorry to hear that the cover for your settee set is not fitting as expected and that it has resulted in fabric damage over time. We aim to create products that enhance your experience, and it's disappointing to learn that this item didn't meet your expectations. Your comments are important to us, and we will use this information to evaluate and improve our products. If there’s anything further you’d like to discuss or if we can assist you in any way, please feel free to reach out. Thank you again for your input. Best regards, The Kettler Team

Posted 2 months ago

“Had Kettler garden furniture (Palma) fo over 8 years now ~ love it, always get comments about how nice it looks and still nothing wrong with it after all this time. Had to buy new covers for it this year, but that was our choice as it had green algae on it, nothing wrong with the acutual covers. Ordered some covers from Kettler (others out of stock) and they arrived within days with no hassle or problems. When I am looking again in years to come for new garden furniture or covers, will definately always buy Kettler. Great quality, style and worth every penny.”

Helpful Report

Posted 5 months ago

Hi Lilian, Thank you for your wonderful 5-star review! We’re thrilled to hear that you’ve been enjoying your Kettler garden furniture for over 8 years and that it still looks great. It’s always nice to receive compliments about our products! We appreciate your choice in purchasing new covers, and we’re glad to hear that the ordering process was smooth and hassle-free. Your loyalty to Kettler means a lot to us, and we look forward to serving you when you’re ready for more garden furniture or covers in the future. If you ever have questions or need assistance, don’t hesitate to reach out. We're always here to help! Best regards, The Kettler Team

Posted 1 month ago

“Excellent service”

Helpful Report

Posted 5 months ago

Hi Martyn, Thank you for your excellent 5-star review! We're thrilled to hear that you had a great experience with our service. It’s always our goal to provide top-notch support to our customers. If you have any further feedback or need assistance down the line, please don’t hesitate to reach out. We're here for you! Best regards, The Kettler Team

Posted 1 month ago

“We looked around at other brands before we bought the two Palmer Relaxer chairs now over 4 years ago and they have proved to be very durable and comfortable. We made the right decision and its only this year that the covers had started to deterate so we bought 2 new ones before the winter approaches”

Helpful Report

Posted 5 months ago

Hi Stuart, Thank you for your wonderful 5-star review! We're delighted to hear that your Palmer Relaxer chairs have held up so well over the years and provided you with comfort. It’s great to see you’ve invested in new covers to keep them looking their best for the winter! If you ever have any questions or need assistance, don’t hesitate to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 1 month ago

“Prompt delivery,good quality of goods we are pleased with our purchase.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your wonderful 5-star review! We’re thrilled to hear that you are pleased with your purchase and that the quality met your expectations. Prompt delivery is important to us, and it’s great to know we hit the mark! If you have any questions or need assistance in the future, please feel free to reach out. We’re always here for you! Best regards, The Kettler Team

Posted 1 month ago

“What they promise is what they deliver”

Helpful Report

Posted 5 months ago

Hi Julie, Thank you for the fantastic 5-star review! We're thrilled to hear that you found our products to be exactly as we promised. Your satisfaction is our top priority, and it’s great to know we hit the mark for you. If you have any further feedback or need assistance, feel free to reach out anytime. We're always here to help! Best regards, The Kettler Team

Posted 1 month ago

“Excellent service ..... easy to order furniture .... great communication ... delivered as promised ....”

Helpful Report

Posted 5 months ago

Hi Robert, Thank you for your excellent 5-star review! We’re thrilled to hear that you had a smooth experience ordering and that our communication and delivery met your expectations. Your satisfaction is our top priority, and it’s great to know we hit the mark! If you ever need anything else or have more feedback, feel free to reach out. We're always here for you! Best regards, The Kettler Team

Posted 1 month ago

“Disappointed that the seat covers were for the recliner which wasn't very clear on the website,”

Helpful Report

Posted 5 months ago

Hi George, Thank you for your feedback. We’re sorry to hear that the seat covers didn’t meet your expectations and that the information on our website was unclear. We strive for clarity in our product descriptions and appreciate you bringing this to our attention. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help! Best regards, The Kettler Team

Posted 2 months ago

“The bench has been on the patio for a few months now, very attractive and comfortable. However I read it did not require any treatment until the autumn/winter. I purchased the protective cover for it which is now on for the winter. However there are slight cracks and you can see marks on it, which I’m concerned and disappointed about. What shall I do?”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your experience with your bench. We're glad to hear that you find it attractive and comfortable. However, we truly understand your concerns regarding the cracks and marks, especially since you’ve taken steps to protect it for the winter. This is not the experience we aim to provide, and your feedback is invaluable to us. We recommend reaching out to our customer service team to discuss your concerns further. They’ll be happy to assist you in finding a solution. Thank you for your patience, and we hope to resolve this matter to your satisfaction. Best regards, The Kettler Team

Posted 2 months ago

“Quick delivery Good price Perfect fit Good quality material”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your wonderful 5-star review! We're so pleased to hear about your quick delivery experience and that you found our pricing competitive. It's fantastic to know that everything fits perfectly and that you're satisfied with the quality of the materials. Should you have any more feedback or need assistance, feel free to reach out to us anytime. We’re always happy to help! Best regards, The Kettler Team

Posted 1 month ago

“A beautiful 5 piece chairs; footstools and coffee table. Great price and look lovely on our new patio. So far very weather resistant!”

Helpful Report

Posted 5 months ago

Hi Clare, Thank you for your wonderful 5-star review! We're so glad to hear that you love your beautiful 5-piece set and that it looks fantastic on your new patio. It’s great to know that it’s holding up well against the weather! If you have any more thoughts to share or need assistance, feel free to reach out. We're always here for you! Best regards, The Kettler Team

Posted 1 month ago

Kettler is rated 4.4 based on 2,450 reviews