Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Kathryns Reviews

4.8 Rating 511 Reviews

95 %

of reviewers recommend Kathryns

Company Reviews

Product Reviews

4.8

Based on 511 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kathryns 5 star review on 19th April 2024

Andrew Barbakis

Kathryns 5 star review on 16th May 2023

Miss Janet Brown

Kathryns 5 star review on 23rd March 2023

Kathryns 5 star review on 23rd March 2023

Kathryns 5 star review on 14th February 2023

Kathryns 5 star review on 3rd December 2022

Kathryns 5 star review on 7th September 2022

12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all after paying and completing my order what i ordered is all not available and i am requested to change to other items that is similar. To what i want , And after accepting that Mu order took one month and i really don't know where its exactly contacting the store they replied that no reply from royal mail !!!! And royal mail has no update And i asked Emirates post they said its not received to the country And its been more than one month !!!!!”

Posted 11 months ago

I am sorry to hear you had not received this parcel. Royal Mail received the item from us over a month ago and it should have been delivered by now As the time has passed, they have opened up an investigation between them and Emirates post to find out where the parcel is, as I advised on email, as soon as we get a response from the investigating team I will get back to you.

Posted 11 months ago

“Happy with my order”

Posted 1 year ago

“I ordered a dress online when arrived it was too. Small. I returned it to their shop in which I had no problem at all exchanging it for another Dress. The staff were very helpful nothing a trouble. Would definitely recommend this shop . Thank you for all your help it was very much appreciated.”

Posted 1 year ago

“Shopped here for my daughter and now shopping for her daughters. Clothes are always high end, customer service is second to none. These people have experience and it shows. Always a first go to for any occasion.”

Posted 1 year ago

“Very beautiful clothes! Fast delivery”

Posted 1 year ago

“Very good communication. Swimsuit is adorable. Will definitely shop here again.”

Posted 1 year ago

“First purchase from here, delivered very fast and all items sent. Good online shop IMO”

Posted 1 year ago

“Clothes was fab so happy with them thank you”

Posted 1 year ago

“I still not received my order no 10 days i was expecting my item for eid please change your sending methods company”

Posted 1 year ago

Hi Basma As per tel call, all our international delivery's have a time frame of up to 14 days for delivery and unfortunately this order was only placed a week ago using our standard delivery service. We do offer DHL express which is a extra cost but generally gets packages around the world within a few days We have done all we can to chase this parcel but as its still in transit we have to wait for your customs office to process the parcel so it can be delivered to you.

Posted 1 year ago

“I received one of the pieces in a different size than what I ordered.”

Posted 1 year ago

Hi We are sorry to hear this, we wanted to reach out to you to get this resolved but you have not left any details, if you can email us please team@kathrynsonline.co.uk and we will get this resolved asap

Posted 1 year ago

“Simon and the Kathryn’s team have always gone out of their way to deliver great customer service.”

Kathryns 5 star review on 23rd March 2023

Kathryns 5 star review on 23rd March 2023

Posted 1 year ago

“I received incorrect order and wrong size”

Posted 1 year ago

Hi Rajae You placed a order on next day urgent delivery and we tryed to contact you but there was no answer on email or phone. We sent you alternatives you may like with a note apologising and offering free return.

Posted 1 year ago

“Great service. For preorders they keep you up to date. Fabulous options for payment especially when you can also apply to preorders.”

Posted 1 year ago

“Terrific style for fun-loving children. Excellent value for top of the range quality.”

Posted 1 year ago

“Very quick postage!”

Posted 1 year ago

“Excellent customer service Quality clothing beautifully packaged”

Posted 1 year ago

“Lovely Boss clothing arrived in quick time easy to order would recommend and buy from Kathryn’s again. Thank you”

Posted 1 year ago

“Thank you for your service :)”

Posted 1 year ago

“Excellent communication, personal touch, and prompt delivery. Will definitely use again!”

Posted 1 year ago

“The oilily coat is nice, but took a month to be delivered, and then I had to pay 40€ extra in customs”

Posted 1 year ago

Hi Were sorry about the delay, your coat was shipped the day after you placed the order however due to a cyber attack on Royal Mail, all outbound international parcels were delayed, this effected all UK companys. With regards to the customs, we do not have any control over each countrys customs rates, we do state this on our website.

Posted 1 year ago

«
1
2
...
3
4
5
6
7
»

Kathryns is rated 4.8 based on 511 reviews