Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,216 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The entire liasion process was polite and good. I felt the price was on the high side bearing in mind the very good history of my health. However, all went well; and i'm back safely.”

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Posted 6 years ago

“More than happy with website purchase. Both simple & quick to use and the price far better than others. However not happy with telephone enquiry when put through via my booking agent. Process very labourious and no promised follow up e-mail sent. When I did call again to check why, there was no record of my telephone enquiry !!!”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback. I can see from our records that you purchased your travel insurance policy online however we have no records of receiving any telephone enquiries from you. An email was sent to you when the purchase of your policy was made and I can see that you have set up your online account to allow you to access all details. As I am unable to locate any details of a telephone enquiry, please contact our office if you would like to discuss further and we will investigate. Kind regards, Joy

Posted 6 years ago

“Been using for a few years now .Quote was acceptable for our ages”

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Posted 6 years ago

“Have trouble printing documents.”

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Posted 6 years ago

“I find them very expensive.”

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Posted 6 years ago

Dear Ms Grove-White, Thank you for taking time to leave us feedback. As an insurance broker, we compare prices from a panel of A rated insurers to ensure we are providing you with the most competitive price to meet your needs and requirements. If you would like to discuss this further, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“Price was good but web site not. Could not print my documents - applied for new password but kept crashing and code expired.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear you faced problems with your online account. I can see from your record that your online account is now active so you should have full access to all of your policy documents. If you are still experiencing problems, please do not hesitate to contact our office and one of our friendly advisors will be able to assist you. Kind regards, Joy

Posted 6 years ago

“I am happy with the cover but the constant increases are unfair and take no consideration of loyalty or no claims. I will obtain other quotes for next year.”

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Posted 6 years ago

“I was disappointed that I was unable to obtain cover for trips of more than 31 days. Otherwise the service, assistance and quotation were acceptable to good.”

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Posted 6 years ago

“You got the destination wrong and still have not sent me an amendment.”

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Posted 6 years ago

Good afternoon, Thank you for your email. I can see that the destination has been updated to Malta. An endorsement is available to view in your online account. The endorsement was also posted to you on 08/05/2019. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“We have not received our documentation to date. That is why we have put only acceptable”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback. I can see that your policy documents were sent via a secure link on an email to allow you to access in your online account. Your only account is active so you should be able to log in and view everything you need. If you are still experiencing problems, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“My holiday return date was a few days after my annual cover ended so I lost a week and had to buy new cover,I thought that was pretty poor from this company.”

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Posted 6 years ago

“A little disappointed that payment was taken early when policy did not commence until 26/5/19”

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Posted 6 years ago

“Apart from the often repeated medical questions the process appeared to be quite easy. I think some of the repeated questions could be simplified to avoid initial confusion when attempting to respond to questions correctly.”

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Posted 6 years ago

“When I went to look at my policy online I found out that only a previous one was there. I had to phone up and was told that my name had been typed in incorrectly.”

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Posted 6 years ago

“OK but price just seems to keep rising”

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Posted 6 years ago

“Very friendly service.”

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Posted 6 years ago

“only just got it so will review if need to claim etc.”

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Posted 6 years ago

“Didn't get as much cover it would have liked owing to medical conditions although we have used you on our last 8/ 10 holidays”

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Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback. We have 3 levels of cover available on our Travel Insurance Policies - bronze, silver and gold. You have selected the Bronze policy. If you would like to discuss the cover further or enquire about upgrading your cover, please contact our office. Kind regards, Joy

Posted 6 years ago

“We have not used the Insurance Cover £ yet. Holidays start soon.”

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Posted 6 years ago

“Website a little complicated and would be easy to submit twice and presumably be charged twice. No experience of claims procedure as never claimed (in 39 years of travelling).Would be nice to get a no claims discount”

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Posted 6 years ago

Just Travel Cover is rated 4.7 based on 20,216 reviews