Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,030 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find them very expensive.”

Helpful Report

Posted 6 years ago

Dear Ms Grove-White, Thank you for taking time to leave us feedback. As an insurance broker, we compare prices from a panel of A rated insurers to ensure we are providing you with the most competitive price to meet your needs and requirements. If you would like to discuss this further, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“Price was good but web site not. Could not print my documents - applied for new password but kept crashing and code expired.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear you faced problems with your online account. I can see from your record that your online account is now active so you should have full access to all of your policy documents. If you are still experiencing problems, please do not hesitate to contact our office and one of our friendly advisors will be able to assist you. Kind regards, Joy

Posted 6 years ago

“I am happy with the cover but the constant increases are unfair and take no consideration of loyalty or no claims. I will obtain other quotes for next year.”

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Posted 6 years ago

“I was disappointed that I was unable to obtain cover for trips of more than 31 days. Otherwise the service, assistance and quotation were acceptable to good.”

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Posted 6 years ago

“You got the destination wrong and still have not sent me an amendment.”

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Posted 6 years ago

Good afternoon, Thank you for your email. I can see that the destination has been updated to Malta. An endorsement is available to view in your online account. The endorsement was also posted to you on 08/05/2019. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“We have not received our documentation to date. That is why we have put only acceptable”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback. I can see that your policy documents were sent via a secure link on an email to allow you to access in your online account. Your only account is active so you should be able to log in and view everything you need. If you are still experiencing problems, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“My holiday return date was a few days after my annual cover ended so I lost a week and had to buy new cover,I thought that was pretty poor from this company.”

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Posted 6 years ago

“A little disappointed that payment was taken early when policy did not commence until 26/5/19”

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Posted 6 years ago

“Apart from the often repeated medical questions the process appeared to be quite easy. I think some of the repeated questions could be simplified to avoid initial confusion when attempting to respond to questions correctly.”

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Posted 6 years ago

“When I went to look at my policy online I found out that only a previous one was there. I had to phone up and was told that my name had been typed in incorrectly.”

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Posted 6 years ago

“OK but price just seems to keep rising”

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Posted 6 years ago

“Very friendly service.”

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Posted 6 years ago

“only just got it so will review if need to claim etc.”

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Posted 6 years ago

“Didn't get as much cover it would have liked owing to medical conditions although we have used you on our last 8/ 10 holidays”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback. We have 3 levels of cover available on our Travel Insurance Policies - bronze, silver and gold. You have selected the Bronze policy. If you would like to discuss the cover further or enquire about upgrading your cover, please contact our office. Kind regards, Joy

Posted 6 years ago

“We have not used the Insurance Cover £ yet. Holidays start soon.”

Helpful Report

Posted 6 years ago

“Website a little complicated and would be easy to submit twice and presumably be charged twice. No experience of claims procedure as never claimed (in 39 years of travelling).Would be nice to get a no claims discount”

Helpful Report

Posted 6 years ago

“I've used Just Travel Covers for 3 years now, but buying cover this year was particularly difficult for some reason.”

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Posted 6 years ago

“I was dealt with politely and helpfully by someone who clearly had no medical knowledge and was performing a tick-box exercise (as is the case with all travel insurance companies dealing with pre-existing medical conditions). There was no recourse to a medical opinion, and I was therefore left paying an outrageous premium. I will have to curtail my travel in the future as a result. I am not at all happy.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for taking time to leave us feedback. Rates can fluctuate due to a number of reasons including age, the type of trip you intend to take. and medical conditions. All medical questions are set by the medical screening company and enable our insurers to assess the risk. As an insurance broker, we search a number of A rated insurers to ensure we are providing the most competitive price for your needs and requirements. Thank you for choosing Just Travel Cover and I hope you enjoy your trip. Kind regards, Joy

Posted 6 years ago

“Competitive and affordable. Dealt with respectfully and with clarity.”

Helpful Report

Posted 6 years ago

“It was impossible to complete the form in my name (Mrs) and put in my husbands medical condition ,which was transferred to me! As the traveller paying the fee ,I put myself down as "Lead" traveller, but I could not delete the medical condition my husband has. I ended up putting him as the lead traveller. A very messy system which caused incorrect information on the form.”

Helpful Report

Posted 6 years ago

Hi Mr Dutton, Thank you for taking time to leave us feedback and I am sorry to hear you faced problems on our website. Your feedback has been passed on to our development team. Our call centre is open 7 days a week and available to help with any queries should you wish to contact us in the future. Kind regards, Joy

Posted 6 years ago

Just Travel Cover is rated 4.7 based on 20,030 reviews