Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,030 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a long session to try and get travel cover especially for the countries I need for a western Mediterranean cruise. The site kept freezing.”

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Posted 6 years ago

“Staff were helpful but I misheard a question due to the mans accent. I couldn't differentiate the word unplanned/planned and answered incorrectly. Probably had to pay a wee bit more due to my answer.”

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Posted 6 years ago

“Most travel agents want to see a hard copy of a actual insurance certificate. I have policy numbers and lots of info but no certificate to print off”

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Posted 6 years ago

Dear Mr Hughes, Thank you for taking time to leave us feedback. The certificate is named as Travel Schedule in your online account. It is a 4 page document including your trip details, personal information and the cover provided on your policy. If you need any further assistance, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“OK quite happy.”

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Posted 6 years ago

“according to you my non malignant melanoma has to be recorded as malignant. Why”

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Posted 6 years ago

Good morning, Thank you for taking time to leave us feedback. I can see from our records that your policy was updated to screen your condition as Melanoma however due to the nature of the condition this automatically links to a Malignant Melanoma. All medical screening questions are set by an independent specialist company and agreed by all insurers on our panel. If you would like to discuss this further, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“Tried online quote and at the end was met by see your quotes and a blank screen got an e mail from marketing and then someone called me and did the quote over the phone in double quick time not fully clear and did not appreciate wasting my time”

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Posted 6 years ago

“you were ok,paperwork could be easier to retrieve,but otherwise ok”

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Posted 6 years ago

“Thanks for your help”

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Posted 6 years ago

“Can't get documents despite trying a lot.”

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Posted 6 years ago

Good morning, Thank you for taking time to leave us feedback. I can see that your online account is active so I have regenerated the policy documents to ensure they are in your account. If you are still experiencing problems, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“It was a reasonable experience and I was happy with the result.”

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Posted 6 years ago

“had trouble downloading documents”

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Posted 6 years ago

“Good experience”

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Posted 6 years ago

“Unfortunately the site did not indicate the age cut off & that there was an increased excess & lower pay outs until after I had purchased my insurance. I am sure other companies do the same but they also were unclear in some of their wording re medical cut off dates as in 5 years I had to phone to check. This needs to be addressed.”

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Posted 6 years ago

“The advisor on the telephone should have been clearer and had more patience”

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Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback. Your comments have been noted and will be passed to our training manager for review. Kind regards, Joy

Posted 6 years ago

“I found the system for viewing the details of the cover I had bought rather complicated. I had to start with one entry and switch to a separate entry to read the details. A bit cumbersome. I also had a problem in that you had somehow recorded my date of birth incorrectly. After many attempts at trying to enter the system I had to telephone your office to find out why I could not get entry. All a bit tedious and I have perhaps been generous in awarding you "acceptable " after my problems with your mistake in recording my date of birth.”

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Posted 6 years ago

Dear Mr Fotheringham, Thank you for taking time to leave us feedback and I am sorry to hear of the problems you experienced. Your comments have been noted and I will investigate. I can see that your online account is now active so you should be able to view all details, If you are still having problems, do not hesitate to get in touch. Thank you for choosing Just Travel Cover and I hope you enjoy your trip. Kind regards, Joy

Posted 6 years ago

“The first person I spoke to got my email address wrong and I didn,t receive the quote. I rang again and this person said he had altered it and my email would be with me within15 mins. It did not arrive. I rang again and this lady was very efficient and she altered it on your system however then all my documents came out with wrong email. I contacted next person on-line and it wS corrected .”

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Posted 6 years ago

“pretty straight forward.no major issues.”

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Posted 6 years ago

“Although they were very helpful and friendly they did not knock the 10. O/0 discount off. I am not very pleased about that.”

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Posted 6 years ago

Good morning, Thank you for taking time to leave us feedback. I am sorry that your discount code was not added, I have added this for you now and refunded the difference. If you have any further queries, please contact our office. Kind regards, Joy

Posted 6 years ago

“The only thing that I find absolutely extraordinary is when you insist that we disclose any kind of waiting for hospital appointments etc., and then when they turn out to be nothing at all you still insist that they are recorded over the last five years and thus penalize the client. It is a case of computer says No and most unfair to the purchaser. Just a way of making money for you. I think this practice ought to be rectified. Otherwise the staff are very polite.”

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Posted 6 years ago

“No problem very satisfactory”

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Posted 6 years ago

Just Travel Cover is rated 4.7 based on 20,030 reviews