Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,030 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had travel insurance with you on for a number of years but may shop around next time. Your offers of 15% off always seems to come at the wrong time when we have just purchased our insurance from you”

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Posted 5 years ago

“Much to expensive”

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Posted 5 years ago

“Voucher helped”

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Posted 5 years ago

“The explanation of the cover I required was well explained, however I felt the colleague was quite unfriendly and a little impatient with me.”

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Posted 5 years ago

Dear Mrs Barnett, Thank you for taking time to leave us feedback and I am sorry to hear that the customer service you received was not of our expected standard. Just Travel Cover strive to provide the highest level of customer service to all of our customers. Your comments have been noted and will be investigated by our Training Manager. Thank you for choosing Just Travel Cover. Kind regards, Joy

Posted 5 years ago

“Not enough choice on illnesses”

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Posted 5 years ago

“The above rating is for ease of using / navigating website. This was acceptable, ie better than some I'd looked at. So, not a comprehensive review, that would come, I guess, if I needed to use the insurance.”

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Posted 5 years ago

“Had to phone as last-minute. Clerk spoke too fast and so I struggled to understand.”

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Posted 5 years ago

“Ok was good needed a cheap travel cover”

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Posted 5 years ago

“Had no prob with you”

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Posted 5 years ago

“Slavishly following a computer has problems. At one time I was misdiagnosed as having hypertension. It turned out to be 'white coat syndrome' and for the past few years I have had no need for medication for it. Even so, my insurance certificate says that i have high blood pressure. I DO NOT!!!!!!!!!!”

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Posted 5 years ago

“Service was very good”

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Posted 5 years ago

“Penalised for being over 75 , normal BP and cholesterol but penalised for taking pills to be in control of my health! Your colleague was very helpful though!”

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Posted 5 years ago

“Your agent was fine until the line was interrupted, then it took some time to reconnect and pick up with the questions. Why can't you reuse the medical information when the insurance is being renewed and ask if there have been any changes to it in the past year. It would save a lot of time. I was on the phone for almost 30 minutes.”

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Posted 6 years ago

Good morning, Thank you for taking time to leave us feedback. I am sorry to hear of the problems your experienced when the line was interrupted. Your comments have been noted and I will look into this to try and prevent this from happening again. In relation to medical screening, we follow medical screening set by an external medical specialist company and agreed by all of the insurers on our panel. From time to time the question sets can change which means that medical questions differ. In order to confirm full accurate cover is provided, medical screening remains valid for 30 days. If you would like to discuss this further, please do not hesitate to contact our office. Thank you for choosing Just Travel Cover again this year. Kind regards, Joy

Posted 6 years ago

“Easy and quick and cheaper than same service elsewhere. Never had to make a claim with any company in 20 years so cannot make any further comment. have not received hard copy of policy yet.”

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Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback. I can see that your policy documents were posted on 31/05/2019. Please allow 3-5 working days to receive these. Kind regards, joy

Posted 6 years ago

“found premium quite a shock did not expect to pay this much but had to be covered”

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Posted 6 years ago

“hi operator was friendly and sensible but as the quote for my updated health status was extortionate i cancelled the policy”

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Posted 6 years ago

Good afternoon Mr Elliott, Thank you for taking time to leave us feedback and I am sorry to hear you had to cancel your policy. I can see following the change in circumstances that the insurer you were initially placed with were no longer able to provide cover and an alternative product was offered which unfortunately wasn't acceptable to you. As an insurance broker, we search a panel of A rated insurers to ensure we are providing the most competitive policy to meet your needs and requirements based on all information provided. I am sorry we weren't able to assist further on this occasion however if you would like to discuss further, please not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“The entire liasion process was polite and good. I felt the price was on the high side bearing in mind the very good history of my health. However, all went well; and i'm back safely.”

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Posted 6 years ago

“More than happy with website purchase. Both simple & quick to use and the price far better than others. However not happy with telephone enquiry when put through via my booking agent. Process very labourious and no promised follow up e-mail sent. When I did call again to check why, there was no record of my telephone enquiry !!!”

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Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback. I can see from our records that you purchased your travel insurance policy online however we have no records of receiving any telephone enquiries from you. An email was sent to you when the purchase of your policy was made and I can see that you have set up your online account to allow you to access all details. As I am unable to locate any details of a telephone enquiry, please contact our office if you would like to discuss further and we will investigate. Kind regards, Joy

Posted 6 years ago

“Been using for a few years now .Quote was acceptable for our ages”

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Posted 6 years ago

“Have trouble printing documents.”

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Posted 6 years ago

Just Travel Cover is rated 4.7 based on 20,030 reviews