Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,031 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online system is poor, frustrating experience trying to access policy online, setting up passwords etc. Have to make unnecessary phone calls for assistance to an expensive 0800 number. Poor! Assistance from call handlers Ok hence the rating of acceptable.”

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Posted 6 years ago

“50% rise in premium since last holiday in October 2018 and still the same age now and at next holiday in July. You also offered me 10% discount(after I had purchased) and chased me up to buy a policy from you after I had purchased. Cannot really review, one never knows until you a claim and I never have.”

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Posted 6 years ago

Hi Mrs Whall, Thank you for taking time to leave us feedback. Unfortunately rates can fluctuate due to a number of reasons including the type of trip you intend to take. I can see from our policy that the destination of this holiday is rated higher than your previous destination. As an insurance broker, we will always compare multiple specialist, A Rated insurers and provide three levels of cover for each (bronze, silver and gold) to try and find you the level of cover you need at a price that is acceptable. I have applied your 10% discount and arranged a refund to your of the difference. You will be able to view the adjustment on your documents in your online account. Thank you for choosing Just Travel Cover again this year and I hope your enjoy your trip. Kind regards, Joy

Posted 6 years ago

“Quite a lengthy process to go through with lists of medications etc.”

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Posted 6 years ago

“Bit expensive for what you get.”

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Posted 6 years ago

“Having to repeat the same things over and over again is very annoying and time wasting. Other than that it’s OK”

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Posted 6 years ago

“Cannot book a family policy as my son is over 18. Other providers offer this, do you are missing out on customers”

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Posted 6 years ago

Hi Mr Ashworth-Smith, Thank you for taking time to leave us feedback. Although our family policies have an age limit for children of 18 years, we are still able to provide group policies for all ages. If you would like us to have a look at an alternative policy including your son, please give us a call on 0800 294 2969. Kind regards, Joy

Posted 6 years ago

“cheaper than anyone else but still a lot dearer than last year”

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Posted 6 years ago

“Aged 86 and having had cancer and have been on various medications,I find the process of applying for travel insurance very inquisitorial and I actually dread it when I have to apply for travel insurance.I find the questioning to be upsetting.I always thought that insurance companies have a risk possibility but it seems that no insurance company is prepared to take any risks.To be quite honest,I am seriously considering ceasing from trarelling abroad because the whole process of applying is,to me,upsetting.”

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Posted 6 years ago

Dear Mr Baser, Thank you for taking time to leave us feedback and I am sorry to hear that you found the process of setting up insurance upsetting. This is never our intention. To ensure we are providing the appropriate cover for our customers, medical screening is required. You comments have been noted and passed to our management team for review. Thank you for choosing Just Travel Cover and I hope you enjoy your trip. Kind regards, Joy

Posted 6 years ago

“OK service but disappointing that the previous years health details could not be accessed and the whole process had to be repeated during a 15-20 min premium rate phone call.”

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Posted 6 years ago

Hi Mr Bushell, Thank you for taking time to leave us feedback and choosing JTC again this year. Medical screening questions are set by an independent body and agreed by all insurers on our panel. Medical screening details remain valid on our system for up to 30 days. This is restricted due to ongoing changes that are made to the question and answer sets. We always endeavour to complete the screening as quickly and accurately as possible. We do not advertise premium rate telephone numbers. We have multiple numbers available for customers to call, all 0800 numbers are free of charge and our standard 03330 telephone number is charged at local rate. Thank you again for choosing Just Travel Cover and I hope you enjoy your trip. Kind regards, Joy

Posted 6 years ago

“I was disappointed that Just Travel could no longer provide me with the type of policy I have had for a number of years without making any claims. This was an annual policy for Europe allowing me to stay for up to 93 days,”

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Posted 6 years ago

Good morning, Thank you for taking the time to leave us feedback and I am sorry you were unable to obtain the same policy again this year. As a broker we are working with insurers and underwriters all the time to ensure we can find policies that suit the changing needs of today's traveller at competitive rates. From time to time, this can mean a change in acceptable terms and conditions. I can see that you have selected a single trip policy for your upcoming trip and cover is in force for cancellation immediately. Thank you for choosing Just Travel Cover again this year and I hope you enjoy your trip! Kind regards, Joy

Posted 6 years ago

“It's insurance, it does the job, what more can you say.”

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Posted 6 years ago

“This observation applies to all the questionnaires on existing health issues. What is the point of asking me if I can walk 200 yards without getting out of breath without asking about the terrain? 'On the flat' is specified, but is this on the road, on soft sand, on grass or over other vegetation We are asked to declare all existing medical conditions, but when I identified Darier's disease no questions were asked. So I am left wondering if this might be a failure to provide information even if an actual claim could be quite unrelated to the condition. Fortunately I did not have to rely on the tick box approach, making the purchase by telephone,”

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Posted 6 years ago

“Very satisfied with dealings with staff and pleased with costs for travel but cannot cope with password arrangements now .”

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Posted 6 years ago

Hi Mr Riley, Thank you for taking time to leave us feedback. I can see that a hard copy of your policy documents are on their way to you in the post so you shouldn't need to access your online account. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“Your method of e-mailing multiple quotes is confusing.”

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Posted 6 years ago

“I have been a repeat customer for 3-4 years, each time purchasing an excellent 'Unity' Annual Multi-trip Gold policy and receiving very good and helpful service over the telephone. I was surprised and disappointed this year however when I came to renew, that (a) they were no longer offering this companiy's policies and could only offer a similarly priced but inferior product or a much enhanced cover policy at considerably greater cost. Additionally, during a subsequent phone call, my straight forward questions relating to a possible future joint policy option for both myself and wife elicited little apparent interest or knowledge from the sales person. This has been my go to company, but this experience has made me inclined to downgrade them as at best on a par with other sources of insurance. Shame.”

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Posted 6 years ago

Good afternoon, Thank you for taking the time to leave us feedback and I am sorry you could not renew with the same insurer this year. As a broker we are working with insurers and underwriters all the time to ensure we can find policies that suit the changing needs of today's traveller at competitive rates. From time to time this does mean a change in scheme or insurers if renewing annually. I can see that you have selected another Gold policy this year and the cover is still excellent and receives a 5 star fairer finance rating. If you would like to discuss any of the details further, please do not hesitate to contact our office. Thank you for choosing Just Travel Cover again this year and I hope you enjoy your trips throughout the year. Kind regards, Joy

Posted 6 years ago

“I am sure its as good and possibly better than others but as I havent yet travelled and certainly havent had to make a claim I really cannot comment at present”

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Posted 6 years ago

“Hi, i had to ask to speak to supervisor never had this problem before.”

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Posted 6 years ago

Dear Mr Roberts, Thank you for taking time to leave us feedback and I am sorry to hear you faced problems when arranging your travel insurance policy. I can see from our record that following a review of your quotation by a supervisor, we were able to find an acceptable policy for you which has now been set up. If you would like to discuss the problems you had further, please contact our office and we will be happy to look into this for you. Thank you for choosing JTC again this year! Kind regards, Joy

Posted 6 years ago

“Agent very helpful regarding my inquiry about holiday insurance”

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Posted 6 years ago

“Getting very expensive”

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Posted 6 years ago

Hi Mrs Hinchliffe, Thank you for taking time to leave us feedback. Unfortunately rates can fluctuate due to a number of reasons including age, medical conditions and the type of trip you intend to take. Naturally some of these will change every time you take out insurance. As an insurance broker, we will always compare multiple specialist, A Rated insurers and provide three levels of cover for each (bronze, silver and gold) to try and find you the level of cover you need at a price that is acceptable. Thank you for choosing Just Travel Cover again this year and I hope you enjoy your trip. Kind regards, Joy

Posted 6 years ago

“acceptable”

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Posted 6 years ago

Just Travel Cover is rated 4.7 based on 20,031 reviews