Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,211 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

Write Your review

Tell us how Just Travel Cover made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The telephone staff are always very thorough and very helpful. Fortunately we have never had to claim on any of our Just Travel Cover Policies so we cannot comment on that side of their business.”

Helpful Report

Posted 6 years ago

“No comment”

Helpful Report

Posted 6 years ago

“I would have liked to have documents by post, not everyone can do documents printed, I just hope the documents don't get deleted from my phone whilst I'm away for 90 days.”

Helpful Report

Posted 6 years ago

Hi Mr Richards, Thank you for taking time to leave us feedback. I can see from our records that your policy documents were posted on 05/12/2018. These have been sent 1st class so they should be with you before you start your trip. If you have any further queries, please do not hesitate to contact our office. I hope you enjoy your trip and thank you for choosing JTC. Kind regards, Joy

Posted 6 years ago

“We made a mistake, as soon as we made the payment of £566 we were put through to another operator who charged us £166 extra followed by £85 ( the following day the £85 was reimbursed and the £166 was held onto after we said we were cancelling the policy) this seemed a lot of money when all we wanted was a 2 week add on to our existing Mediterranean policy. We are in touch with the Financial Ombudsman to see what our rights are.”

Helpful Report

Posted 6 years ago

Dear Mr Lee, Thank you for taking time to leave us feedback and I am sorry to hear you are unhappy with the outcome of your enquiry. I can see from our records that the additional premium of £160.43 was collected on your Annual European policy following a change in medical circumstances - this ensures your cover remains in force until renewal in March 2019. The amount of approx £85 was discussed to include cover for Cruises on your annual policy but this amount was not taken from you at any point. A new quotation was provided for a single trip on a Worldwide Cruise. This amount has now been refunded following your request to cancel the policy within the 14 day cooling off period. I apologise for any confusion caused however if you would like to discuss this further, please do not hesitate to contact me directly. Kind regards, Joy

Posted 6 years ago

“Very disappointed in general.”

Helpful Report

Posted 6 years ago

“No reflection on the call handler he was fine, only doing his job. It is the outcome that I am very unhappy with and so I will not be insuring myself with you next year.”

Helpful Report

Posted 6 years ago

“We have not yet received the documents in the post”

Helpful Report

Posted 6 years ago

Dear Mrs Rae, I can see from our records that your policy documents have been posted today. Please allow 3-5 working days to receive these. If you have any further problems, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“Disgusted I was given a quote for £106 forgot to put cholesterol on rang to tell you and my quote we t up to £300 never again will I use you”

Helpful Report

Posted 6 years ago

Dear Mrs Airey, Thank you for taking time to leave us feedback. I can see from our records that with the additional medical condition screened, the policy you originally purchased was no longer available. You have been placed with an alternative insurer on our panel to ensure you have full cover for all pre-existing medical conditions for your trip. As a Broker, we search our panel of insurers so you get the best price available. I apologise for any inconvenience caused and hope you enjoy your trip. Kind regards, Joy

Posted 6 years ago

“never receive documents 2nd time now”

Helpful Report

Posted 6 years ago

Dear Mr Farley, Thank you for taking time to leave us feedback. I can see that your online account has not yet been activated. I have sent you a reset password link so allow you to set this up and be able to view your documents. If you are still experiencing problems, please do not hesitate to contact our office to discuss. Kind regards, Joy

Posted 6 years ago

“Yet again i am unable to print off documents i have emailed but have yet to receive a reply and i go on holiday tomorrow thursday 11th oct .”

Helpful Report

Posted 6 years ago

“Having acquired a quote which was guaranteed for 14 days and calling back within that period to confirm acceptance, I was advised the quote had increased by £4 with no explanation as to why nor why the guarantee was not being honoured. Sales person just asked " Do you want to go ahead?". Not impressed!”

Helpful Report

Posted 6 years ago

“It took 45 minutes to get operative”

Helpful Report

Posted 6 years ago

“Very poor review only due to the fact that just because I took out insurance with you I made sure I did not allow you to sent me emails texts or post via data protection yet guess what turned up in the post today a mailing from you ! With regard how you are at paying out I hope I'll never find out but if you are as attentive with that aspect as you are with pushing your advertising I take it you maybe good”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear that. The mail you received is generic marketing literature and it does not contain any personal information (such as your name). However if you wish to be removed from receiving any future mailings we can ensure your address is removed entirely from our databases. Thanks Dale

Posted 6 years ago

“Complete nightmare to deal with... ill-mannered staff on the two occasions I had to ring them because their web site kept on crashing.”

Helpful Report

Posted 6 years ago

Dear Mr Gardner, I’m sorry to read you did not have a good experience when trying to purchase online or when you called our offices. If you’d like to provide any additional information about the issues you had online please email admin@justtravelcover.com and we can address these with our IT department. We pride ourselves on exemplary customer service and it is of course disappointing that you felt this is not what you received on this occasion. Your feedback has been passed on to our senior management and training team as we strive to improve our service every day. Kind regards, Joy

Posted 6 years ago

“Incorrect name on policy despite being renewal. Still awaiting replacement although I telephoned the day after receiving policy documents by email despite being told by the operator they would be sent to me.”

Helpful Report

Posted 6 years ago

“The procedure is fine. The documents are online, difficult to retrieve, and there are too many pages. I want a short document, which is PERTINENT TO ME not to the whole world "if you have paid extra you can have this" etc. I want YOU to work out what I have paid for and just send me documents RELEVANT TO ME..”

Helpful Report

Posted 7 years ago

Good morning Mrs Chorley, Thank you for taking time to leave us feedback. I apologise you have experienced difficulty when retrieving your documents online. I can see that your online account is active so I have regenerated the documents to ensure you have everything you require. The Leisure Travel Schedule and Medical Declaration are documents personal to you including your details, trip information and the level of cover you have selected. The other documents are standard policy documents which are required to be sent to each customer so you know what cover your policy entails along with our Terms of Business. If you are still experiencing problems accessing your policy documents, please contact our office and a hard copy can be sent to you in the post. Kind regards, Joy

Posted 7 years ago

“This is subject to a formai complaint, therefore no additional comment to add”

Helpful Report

Posted 7 years ago

“I found another company at almost half the cost ! You were quick to confirm cancellation by I am still waiting for the refund !”

Helpful Report

Posted 7 years ago

Hi Mrs Thompson, Thank you for taking time to leave us a review. I can see from our records that your refund was processed on 29th June 2018. Please allow 3-5 working days for the payment to reach your bank. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy

Posted 7 years ago

“Didn't get your policy in time for going away - I won't be using you again. Colin robb”

Helpful Report

Posted 7 years ago

Dear Mr Robb, I am extremely sorry that you did not receive your policy documents before you went away. I can see from our records that these were posted to you on 31/05/2018. I confirm that cover is in place for your planned trip. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy Customer Service Team

Posted 7 years ago

“Very good to excellent”

Helpful Report

Posted 7 years ago

Just Travel Cover is rated 4.7 based on 20,211 reviews