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Just Travel Cover Reviews

4.7 Rating 18,248 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

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Phone:

0800 294 2969

Email:

dale.robinson@justtravelcover.com

Location:

Victoria House Toward Road , ,
Sunderland
SR1 2QF

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Just Travel Cover 5 star review on 1st June 2023

Just Travel Cover 5 star review on 14th April 2023

Just Travel Cover 5 star review on 27th February 2023

Just Travel Cover 5 star review on 21st February 2023

Just Travel Cover 5 star review on 7th February 2023

Just Travel Cover 5 star review on 7th February 2023

Just Travel Cover 5 star review on 6th January 2023

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today I chose Just Travel Insurance to purchase cover , having kept details on what services they offer. I wanted a worldwide annual ( with pre existing medical conditions, which it clearly state , it offers) cover. I went on line and as I was filling in the details, one of their chat icons appeared on the bottom right corner. Clicked on it said what I wanted , only to be told , they cannot do that on line. So I retrieved my form and continued filling in, giving every bit of personal detail being requested on the questionnaire. Took me over and hour. Then pressed submit. Guess what! Sorry we are unable to provide your with a quote…..blah …blah….blah. So I rang the phone number which appeared at the top of the page. First person answers, asks my name , date of birth and address. Told her what happened to my request for a quote online. She then said she’ll put me through to sales department. Then music playing for a few second. Then …hey up! I got cut off. A few seconds later she rang me back and apologised for cutting me off and put me back to sales. Another lady replies and asks for the same personal details I gave to the first lady. I again explained how I wasted over an hour of giving all my personal details online only to be told I cannot get a quote……no reasons given. So she told me that it is because of my medical conditions and my age,,,😡😡 and the fact that I opted for the maximum 93 days per trip. .It advertises about providing all these. Yet when completing the form, there is nowhere where it says you will be declined for such and such reasons. This Travel Insurance company is appalling and people who are over 70 , have pre existing medical conditions and want to go on a long Summer holiday for up to 93 days, steer clear. It seems this company is not only ageist but also discriminates against those who are unfortunate enough to suffer medical conditions. I had not tried them before but now I know what they are like . It was a waste of time , effort and highly stressful. For the peace of mind, avoid Just Travel Insurance cover. They are not worth the hassle. Poor customer service, appalling enquiry/ quote request system . Utterly disappointed. Not even worth giving 1 star.”

Posted 5 months ago

Hello, Thanks for leaving a review. We can provide cover up to 93 days for people of all ages and we do provide cover for pre-existing medical conditions. However, every insurer has different terms and exclusions, so it does depend on age, medical history, destination (if annual it depends on Europe vs worldwide) etc. Thank you for using our live chat - this is in place to assist answering any queries by a real person. I have checked the transcript from the chat, where the advisor explained you are able to get quotes online or over the phone - at this stage we did not know the details of the quote (e.g. worldwide, 93 days, and any pre-existing medical conditions). Had we known these, we would have certainly explained whether any of our insurers could /could not have provided cover. Thanks also for your feedback on the phone service - I'm glad we called you back in a few moments and verified your details on both occasions - security is of utmost importance to us, especially when it comes to sensitive information like medical history. Whilst we can not offer cover on an annual basis on this occasion, we may well be able to help with a single trip quote, but we'd need to feed these details into our systems to see if our insurers can offer a policy. As requested we have removed your data from file. If you'd like us to look at a single trip quotation or wish to discuss this review further, please call me on 0191 562 3373. Dale Robinson

Posted 5 months ago

“Someone was supposed to phone and they haven't to go through so I can download insurance 8”

Posted 7 months ago

Good Morning, Thank you for taking the time to leave us a review and apologies you have not yet had a phone call. I have managed to rectify the account issue and emailed the documents to you. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 7 months ago

“Unfortunately the email was sent to me confirming my travel insurance but when I clicked to retrieve my documents it addressed me as my husband and when I logged onto his account no documents were there. Me and my husband use the same email account for leisure emails so it looks like your system can't handle that. I rang up customer services who eventually gave me a password to download my documents from some website. This is terrible and we will not use your company again for travel insurance until you fix this error in your system”

Posted 7 months ago

Dear Mrs Holliday, Thank you for taking the time to leave us a review. I apologise for the issue you have had in retrieving your documents. Our system will currently only allow one email address per customer account. We appreciate your feedback which will be passed on to the relevant department. Kind Regards, Claire

Posted 7 months ago

“Unfortunatly it is not possible to rate any insurance cover until after the point at which it may be required. This question should only be asked from a customer who has had to use the product and see how well the product has performed. Any rating could be adjusted accordingly as required.”

Posted 8 months ago

“I can’t access my IPID and policy wording without logging on. Why don’t you send it as a PDF when you confirm cover. I cannot access my account for some reason and password reset doesn’t work. This is not customer friendly and is an obstacle.”

Posted 8 months ago

Good Afternoon, Thank you for taking the time to leave us a review. I can see your email has been used for more than one account on our system which can create issues trying to access documents as we can only use one email per account. If you can please contact our office on 0800 294 2969 we would be happy to assist you with accessing your documents. Kind Regards, Claire

Posted 8 months ago

“First Lady I spoke to was ok, the lady Who took payment didn’t have good Customer service. Took my policy out in august 2023 and still waiting for it to come through the post 4 months later!!”

Posted 8 months ago

“Just Travel has let us down totally. We contacted Just Travel in January to report the heath problem and provided all the information requested and asked the advisor how to proceed. It’s been 6 months and our claim has still not been settled. The claims handlers do not check the information already provided and keep emailing us for the same information. We have called up a number of times to complain and have no idea when our claim will be settled. On top of this we have been asked to pay our GP for the information they have requested but say they will only pay part of that cost! We have already incurred the costs and cannot understand why it’s taking Just Travel so long to settle the claim. I dare not think what would have happened if the claim related to a more severe health emergency. It is distressing that we have paid a heavy premium for such poor service.”

Posted 8 months ago

“I was disgusted at price quoted for one weeks holiday2thousand pounds because of medical treatment which is under control I have used Just travel ins for many holidays but never again”

Posted 10 months ago

Dear Mrs Laing, Thank you for taking the time to leave us a review. I'm sorry we are not competitive for you at this time. I can see the advisor you spoke to searched our market and provided our most competitive prices. However, we do recommend contacting the British Insurance Brokers Association (BIBA) as they help people find affordable cover. Their contact number is 0370 950 1790. Kind Regards, Claire

Posted 10 months ago

“i have paid for 2 separate policies and yet again you have put them both under one name”

Posted 10 months ago

Dear Mr Malone, Thank you for taking the time to leave us a review. I can see 2 separate policies under 2 separate accounts however they both had the same email on them. We can only use one email per customer account. I can see you have since spoken to one of our advisors who have sent the documents to you via WeTransfer. Please do not hesitate to contact our office should you have any further queries. Kind Regards, Claire

Posted 10 months ago

“I filled out the claims form the 1st week in April, sending all the paperwork which was required. 2 Weeks later, I emailed and complained no one had been in touch and asked for someone to call me, to which my phone rang once!! not even giving me chance to pick it up, I then received an email saying I had missed a call, and they asked for me to re-send the paperwork, in total I have sent the paperwork now three times. I also asked for an address to send the paperwork (signed for) nothing!! I Have you tried to call, which is an absolute JOKE I am now on week 10 awaiting a reply.”

Posted 10 months ago

Dear Mrs Kay-Jones, Thank you for taking the time to leave us a review. I can see you have contacted our office directly by email regarding this and one of our advisors will be in touch with you in due course. Kind Regards, Claire

Posted 10 months ago

“The insurance company did everything to make the renewing of my insurance a trying experience. Having dealt with them for at least 6 years they do need to look at their systems as to how they deal with pre existing illnesses.”

Posted 10 months ago

Good afternoon, Thank you for taking time to leave a review. At Just Travel Cover, we pride ourselves on our excellent customer service and we are sorry to hear that you feel you haven’t receive this, this time. Please be assured that we have taken your comments onboard and will pick up any necessary action(s). Kind regards, Nyomi

Posted 10 months ago

“Convoluted telephone conversation Reading from a script rather than actually listening to what the customer wants Too concerned with liability than actual customer service Need to make online access much more user friendly”

Posted 10 months ago

Good afternoon, Thank you for taking time to leave a review. At Just Travel Cover, we pride ourselves on our excellent customer service and we are sorry to hear that you feel you haven’t receive this, this time. Please be assured that we have taken your comments onboard and will pick up any necessary action(s). Kind regards, Nyomi

Posted 10 months ago

“Great service until you claim then appalling, you are handed over to their claims department who just mess you around and dig out clauses in the small print, and do everything to not pay out. My policy said it covers covid and cabin confinement but it does pay out if you are confined to your cabin because of covid??? Missed ports, doesn't pay out for that, I could go on, basically if you make a claim they will dig out clauses in the small print to negate all the things your policy states you are covered for. I have used this company for many years and recommended them to family and friends and have been totally let down, still waiting for my claim to be settled since October, its now June. As you can imagine this has caused me and my wife extreme stress and anxiety and I advise anyone dealing with this company to be very aware of all the small print.”

Posted 11 months ago

“not very responsive, Staff cannot deal with query without having to refer to someone else. After emails and on line chats, could not resolve until its too late. Eventually came with a premium which was some 50% more to extend than the original.”

Posted 11 months ago

Good Morning, Thank you for your review. I'm sorry we could not provide a more suitable price for you to extend your trip. As we are the insurance broker, any requests to extend a policy after you have left the UK must be referred directly to the insurer. We can only extend with their approval. In this instance, they did accept to extend your policy for an additional premium. You originally paid for 15 days cover and wanted to extend an extra 26 days inclusive meaning you were covered for a total of 41 days which is how they have calculated the additional premium. I hope you did manage to get the cover you needed and please do not hesitate to contact our office should you have any further queries. Kind Regards, Claire

Posted 11 months ago

“Great on the phone but getting into 'my account' after to check details are correct - good luck!”

Posted 1 year ago

Dear Mrs Wells, Thank you for taking the time to leave us a review. I can see your account is 'active' meaning you have successfully created a password and logged in to your account. This could have been created with the policy you have recently issued or when you bought your previous insurance with us last year. If you are still struggling to get into your account, please contact our office on 0800 294 2969 and an advisor can assist you with this. Kind Regards, Claire

Posted 1 year ago

“I would love to write a review if only I had my insurance cover documents I have paid for my insurance cover and was promised my documents would be sent in the post still after a month not received them .”

Posted 1 year ago

Dear Ms Taylor, Thank you for taking the time to leave us a review and I apologise for the delay in receiving your documents. I can see following your telephone conversation with one of our advisors on Wednesday, the documents have been passed to our admin team, have been printed and are being collected from our office by Royal Mail today. I hope this helps but should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 1 year ago

“Today's date 26/3/23 and I have not received my travel insurance documents and I need them for 5/4/23 for my journey to Jakarta, I have telephoned your costumer service but did not get any satisfaction ,and also why has hazardous activities been added when I said I didn't need it please reply to this correspondence JLake”

Posted 1 year ago

Dear Mrs Lake, Thank you for taking the time to leave us a review. I can see you have since spoken to one of our advisors regarding your online account and they did pass your policy to our admin team to post for you. The documents will be leaving our office in today's post 1st class. Hazardous activities category A is covered as standard with all of our insurers and therefore is automatically included free of charge. I hope this helps but should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 1 year ago

“Your website would not accept my dob so I couldn't go any further.”

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. I'm sorry to hear that you have experienced issues when trying to obtain a quote through our website. We would be more than happy to arrange for a member of our team to contact you directly and assist you further. Please email admin@justtravelcover.com with the best date and time or alternatively, you can call 0800 294 2969. Our customer service team are available Monday- Thursday 9am - 6pm, Friday 9am - 5.30pm and Saturday 9am - 1pm. Thank you, Sarah

Posted 1 year ago

“Took my money and no policy provided. After 4 days i had to email and then they supplied policy. Poor”

Posted 1 year ago

“too bad to bother to waste more time writing about it”

Posted 1 year ago

Dear Mr Russell, I have just checked the notes on your policy. Please accept our sincere apologies for the system glitch that meant we could not amend the policy during the call, however I'm pleased to see this has all now been arranged for you. If you need anything further please don't hesitate to contact us. Kind Regards, Claire

Posted 1 year ago

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Just Travel Cover is rated 4.7 based on 18,248 reviews