Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,190 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to take out the policy, appalling medical assistance while you are abroad (the 24/7 medical team is only available UK working hours), and the claims process is torturous. We uploaded the receipts 2 months ago, all manner of stalling tactics (bank statements subsequently required, medical forms from the GP despite authorising them to have the medical records 3 months ago). Requests for the Case Manager to return calls completely ignored. If they are quibbling like this on a £600 claim, can't imagine what it would be if it was £1000s. Will never use them again.”

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Posted 1 year ago

“£667 for one weeks cover in Europe !! but still not covering the excess we were denied by our travel insurance from whom have not claimed in over 20 years”

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Posted 1 year ago

“Online applications for site showed error messages and didn’t register one of our options. Called up customer services who told me they couldn’t help on a Saturday and to call back during the week. Immediately cancelled our policy before it even started. Shocking customer service”

Helpful Report

Posted 1 year ago

Dear Mrs Williamson, Thank you for taking the time to leave us a review. I apologise we were unable to assist you on Saturday. We only have sales staff working on a Saturday. Our admin lines are open 9am - 5pm (Monday - Friday). Kind Regards, Claire

Posted 1 year ago

“We took this policy out on 12th April as we were travelling the next day. When we went to put in our flight details-as we have luggage cover we had not been sent the correct policy number to be able to do this. The policy number we were given does not correspond with what the luggage part of the cover were requesting. What we were quoted as our policy number by yourselves was GTGEX/JT/221150/2024 this meant that we could not open an account so as to give our flight details. So after paying for this cover we were not able due to some administrative error to use this cover. We are flying back to the UK on 5th May & will have the same problem. This, please,needs to be rectified ASAP so we can have the cover & peace of mind that we have already paid for. I await your urgent response & solution to this error. Regards Teresa McMullan”

Helpful Report

Posted 1 year ago

Dear Mrs Mcmullan, Thank you for taking the time to leave us a review. I'm sorry you were unable to use the Smart Luggage cover on your outbound flight. Please let us know if there were any baggage delays and we can investigate this further for you. Your Smart Luggage reference number is shown on your policy schedule. The reference is SL/164114/2024. Should you have any further queries or require any assistance registering your return flight, please do not hesitate to contact us on 0800 294 2969. Kind Regards, Claire

Posted 1 year ago

“I have an unresolved problem with your 'smart luggage' add on. It's marketed as applying to cruises but when I try to activate it, I can only enter flight details which of course I don't have. I'm unable to contact anyone about it.”

Helpful Report

Posted 1 year ago

Dear Mr Watson, Thank you for taking the time to leave us a review. I can see you have since spoken to one of our advisors who have clarified that you have the Gold level of cover, which includes Smart Luggage as standard (no additional cost). However, this benefit is only applicable to flights where you have checked in luggage as it is compensation if your bag does not arrive on the carousel and cannot be located at the airport. You do still have baggage cover if your personal belongings are lost, stolen or damaged during your cruise up to £3,000, which you would claim for on return to the UK. I hope this helps but should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 1 year ago

“Awaiting paperwork”

Helpful Report

Posted 1 year ago

Dear John, Thank you for taking the time to leave us a review. I can see your policy documents were sent via email on 23rd February 2024 however you have not yet activated your account. I have sent a new email to you to enable you to create a password and login to view your documents. I have also requested a copy of your documents to be posted to you. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 1 year ago

“After renewing our yearly insurance, I had to call again and request the policy documents as no e-mail nor received in paper form as requested. Same as last year, i had to ring up after no documentation or e-mail arrived. Poor service!!!!”

Helpful Report

Posted 1 year ago

Dear Julie, Thank you for taking the time to leave us a review and I'm sorry to hear you are still having problems receiving our emails. I have investigated this for you and the email is showing as 'dropped' at our end which usually means your email provider is stopping you from receiving emails from us. We'd recommend checking this with your email provider. We can also send your policy to an alternative email address if you have one or we can post the documents to you. I can see this policy has been posted to you yesterday and you should receive this shortly. I will note your record, if you do choose to insure with us again in the future, to obtain an alternative email address from you or offer to post the documents at point of sale. Kind Regards, Claire

Posted 1 year ago

“Declared everything I was asked for. Got quotation and took out policy. The important paragraph after the medical declaration clearly states that ANY illness EVER must be declared or any medical conditions declared will not be covered. Tried to do the right thing by telling of brain surgery 29 years ago! Nightmare! Every question I answered had to be checked and double checked and eventually I was told it would be ok. Asked for email confirming this and it was refused as the call was being recorded. That's no use to me! Phoned a couple of days later to cancel policy and get refund. Believe it or not it was now possible to get a confirmation email. I refused saying they had the opportunity to send this and refused. Refund now in my bank. Have reported the incident to Cruise.co.uk, a company I have used for years and as they recommended Just Travel they are going to look into this. Never again.”

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Posted 1 year ago

Dear Mrs Hannah, I'm sorry to read of your negative experience. As the condition didn't fall within the pre-medical questionnaire it didn't have to be declared. However, I do understand your reason for asking, in line with the important notice on the medical declaration. I also understand your disappointment at not being able to have an email confirming this. Both of these items have been referred respectively to training, compliance and management to be looked into further. I am sorry that you cancelled the policy and do hope you have managed to source alternative cover. If not, please contact me personally to discuss your options.

Posted 1 year ago

“Extortionate price”

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Posted 1 year ago

“Cannot access documents keeps asking for new passwords every 5 minutes. Terrible. Ive paid 42 quid for this.”

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Posted 1 year ago

Dear Richard, Thank you for taking the time to leave us a review. I can see you have since spoken to one of our advisors who assisted you with your online account and I can see the account is now active. Should you require any further assistance please do not hesitate to contact our office. Kind Regards, Claire

Posted 1 year ago

“I have been billed incorrectly for my travel cover twice amount has been taken on my credit card”

Helpful Report

Posted 1 year ago

Dear Mrs Farrukh, Thank you for taking the time to leave us a review. I have tried to contact you by phone but have been unsuccessful. I have checked our payment system from the date your insurance was purchased however I am only able to find one transaction for the premium you paid. Please contact our office free on 0800 294 2969 and we can investigate this for you. Kind Regards, Claire

Posted 1 year ago

“If a travel agent is liable of cancellation they are unable to consider a claim regarding any costs incurred”

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Posted 1 year ago

“The website crashed multiple times when trying to book, no buttons worked”

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Posted 1 year ago

“Last year I never had any acknowledgement apart from confirmation that I had paid. This year I have taken out insurance policy with you as I am going on a cruise so far everything is fine 🙂.”

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Posted 1 year ago

“I never recieved cover details at all - why not ??? All I recieved was acknowledgment for recipt of payment - nothing else ???”

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Posted 1 year ago

Dear Mr Ashrafi, Thank you for taking the time to leave us a review. I can see your account is showing as 'active' meaning you have previously created a password and logged in. I will send you a reset password email to enable you to choose a new password to login and view your documents. Should you have any further queries please do not hesiate to contact our office. Kind Regards, Claire

Posted 1 year ago

“Customer service is really bad. I have phoned to ask some questions / clarify the cover and spoke to two different advisors but was made to feel like I am mithering them. I thought they probably had a long day so tried again the next day and met the same unpleasant attitude. I have purchased the insurance as felt I was pushed into it without believing it is the right cover for me and my husband. I have found a better deal and customer service since so cancelled the product within the cooling off period. And yet again the same unpleasant customer service. They all sound like they don't want to be at work, don't want to answer the calls and definitely don't want to answer any questions....I would not recommend this company to anyone. 🤷”

Helpful Report

Posted 1 year ago

Hi Mrs. Kay, Thank you for your feedback, we appreciate your time. We believe you have spoken to our complaints handler today and this has been dealt with accordingly. Apologies for your experience once again, Just Travel Cover.

Posted 1 year ago

“They do not cover delays or cancellations caused by any natural causes, exactly what the airlines would not pay. It is very easy to charge to cover nothing.”

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Posted 1 year ago

Good Morning, Thank you for taking the time to leave us a review. I can see your policy has been refunded in full within your cooling-off period and I apologise we were unable to provide the specific cover you were looking for. We can recommend BIBA (The British Insurance Brokers Association) who may be able to assist you, their contact number is 0370 950 1790. Kind Regards, Claire

Posted 1 year ago

“Always been happy but now when I need my policy I cannot find it”

Helpful Report

Posted 1 year ago

Dear Mr Betts, Thank you for taking the time to leave us a review. Your policy documents were sent via email which you can access by logging in to your active online account here - www.justtravelcover.com/myaccount. I have also sent you a new email where you can simply click the link to login. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 1 year ago

“You should know your short comings. I am not a spy for Nust Travel Cover”

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Posted 1 year ago

“Didn't even give me a quote when I rang”

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Posted 1 year ago

Dear Mr Beard, Thank you for taking the time to leave us a review. I'm sorry you didn't get a quote when you called. I have accessed your account but can see all of your previous and current policy was issued online. I have tried searching our telephone system with the mobile number on your account but can't seem to find any record of a call for me to investigate. If you would like to call us free on 0800 294 2969 and provide me with the number you contacted us on and I can look into this further for you. Kind Regards, Claire

Posted 1 year ago

Just Travel Cover is rated 4.7 based on 20,190 reviews