Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,206 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The advisor was terrible did not seem to listen to what I was saying making the conversation draining”

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Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear of your experience when speaking to our advisor. To allow us to investigate this further, please contact our office to discuss. Kind regards, Joy

Posted 6 years ago

“Brilliant customer service & excellent cover”

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Posted 6 years ago

“Took five emails and two telephone calls to get email copy of the actual policy I was interested in. Not acceptable.”

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Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear of the problems you faced when obtaining your policy. If you would like to discuss this further to allow us to investigation, please contact our office on 0800 294 2969. Thank you for choosing Just Travel Cover. Kind regards, Joy

Posted 6 years ago

“Despite my very specific request, absolutely no paperwork has been received - and is now required very urgently!”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear you have not received your policy documents. I can see from our records that your documents were sent to you by email and have also been posted to you on 16/05/2019. Please allow 3-5 working days to receive these. If you are still experiencing problems, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“Totally unhelpful on the phone after we had wallet stolen in Krakow. The police wouldn’t help as they didn’t have a translator to file an official statement, so our claim was just dismissed”

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Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear of your cause to claim. Unfortunately, it is a condition of your policy that a written police report is obtained in the event your personal belongings are lost, damaged or stolen. I am sorry you faced problems when trying to do this. If you would like to discuss the terms and conditions of your policy further, please do not hesitate to contact our office. Your feedback will also be passed to your claims handling company. Kind regards, Joy

Posted 6 years ago

“Can’t access documents. Absolute rubbish system won’t use this company again”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear you are facing problems obtaining your documents. I can see that your online account is active. I have regenerated the documents so these should be present in your account now. If you are still experiencing problems, please contact our office and we can send these to your via an alternative method. Kind regards, Joy

Posted 6 years ago

“Was not happy with the assistance”

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Posted 6 years ago

Good morning, Thank you for taking time to leave us feedback and I am sorry to hear you were unhappy with the assistance. I have tried to call you to discuss but there was no answer. Please contact me directly to discuss further and I will then be able to look into this for you. Kind regards, Joy

Posted 6 years ago

“Free wine. Ha ha”

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Posted 6 years ago

“I purchased this insurance with the added pre-existing medical conditions added on, but then realised I needed to disclose something I had missed and needed to be added on. I phoned them and the woman I spoke to said someone would phone me back in the afternoon that same day. I am still waiting 3 days later and feel let down that this has not been acted upon promptly as discussed. I may just cancel the whole thing as I do have a 14 day cooling off period, as this is not the most professional way to do business.”

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Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear you didn't receive a call back. You comments have been noted and we will investigate this. I can see that your policy has now been updated to ensure you have the correct cover in place. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“I have previously booked two trips. This is the third trip I have booked with yourselves and most likely my last. I have booked and paid for the insurance for myself and my family. I have paid for the insurance policy yes when I received the documentation it was in my husband's name! Surely this is fraudulent on your part since I answered the questions and paid for the policy. We are no longer in the 1970's as I explained to your manager when I telephoned to register my displeasure. He did not understand my complaint and recommended in future I phone and ask for him personally then provided I did not use MY EMAIL account, my husband does not have an account another reason I organise, book and pay for the insurance, I could have the policy in my name, according to your manager - he added I didn't need to worry because I was still insured! I do believe you need to update your staff training and explain that we are in 2019. To add insult to injury, the department sent out an additional set of documents which we received the day after my complaint - again addressed to my husband - was this to add insult to injure? By the way I am Mrs Goodrick”

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Posted 6 years ago

“To print my policy why do I have to open account? Why was i sent a password of 15 characters which was impossible to input in the time allowed (twice). I phoned and was sent the policy straight away and could have saved myself a lot of time?”

Helpful Report

Posted 6 years ago

Dear Mr Mcquire, Thank you for taking time to leave us feedback and I am sorry to hear you experienced problems when setting up your online account. Following changes to GDPR in 2018, customer accounts were introduced to increase security to keep customer details safe. An email is sent to allow you to set up the account with your own password, personal to you so you can access the account at anytime, anywhere. For security purposes, the link is valid for a set amount of time. We encourage customers to set up an online account instead of receiving via post as this is a more secure way to receive policy documents. I am pleased to hear you have received your documents. Thank you for choosing Just Travel Cover. Kind regards, Joy

Posted 6 years ago

“Arranging our travel cover was really easy and the price and cover was also excellent.”

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Posted 6 years ago

“The staff were very kind and I could understand all the questions! I was very pleased with my policy Thank you.”

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Posted 6 years ago

“I spent time talking to you about a policy, I explained all my circumstances to a very nice lady. We agreed a policy. I sent a payment. A few days later you contacted me to cancel the policy. You refunded my money but that does not make up for the inconvenience and disappointment. Why you then continue to contact me suggesting that I might want a policy with you when you patently don't want one with me is crass.”

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Posted 6 years ago

Good afternoon, Thank you for taking the time to leave a review despite the fact your policy was cancelled. We always ask our clients for feedback on their experience as it is imperative to help us improve our service levels. I realise your policy had to be cancelled shortly after issue and I’m sorry that you were disappointed on your experience with us on this occasion. Your comments have been passed on to our internal training team for review. Thanks Joy

Posted 6 years ago

“Very disappointed that no one has yet sent my insurance policiy by post as requested .”

Helpful Report

Posted 6 years ago

Hi Mrs Birkett, Thank you for taking time to leave us feedback and I am sorry to hear that you haven't received your policy documents. I have checked your record and can see that your policy documents were posted on 28th January. Please allow 3-5 working days to receive these. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“still waiting for my insurance policy to be delivered by post waited 1 week going on holiday 23rd jan 2019 with no travel insurance will not be using this company again”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear of the delay in receiving your documents. I can see from our records that your policy documents were posted 1st class on 21/01/2019. Prior to this, your policy documents were sent to your online account as your email address was taken at the time of purchase. Your account is active so all documents are available for you to view at anytime. Rest assured that cover is in place for your upcoming holiday. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“Could not believe the difference in twelve months. £37 last year, £117 this year and thats for Bronze cover for the same holiday more or less.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for taking time to leave us feedback. Unfortunately rates can fluctuate due to a number of reasons including age, medical conditions and different cover selected on your policy such as baggage cover. Some of these will change every time you take out insurance. As an insurance broker, we will always compare multiple specialist, A Rated insurers and provide three levels of cover for each (bronze, silver and gold) to find you the level of cover you need at a price that is acceptable. I can see that the discount code you provided has also been applied to reduce the price further for you. Thank you for choosing Just Travel Cover again this year and I hope you enjoy your trip. Kind regards, Joy

Posted 6 years ago

“Not very helpful on line”

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Posted 6 years ago

Hi Mrs Nudd, Thank you for taking time to leave us feedback. Just Travel Cover strive to provide the best possible customer service to all of our customers and I am sorry to hear your experience wasn't a good one. If you would like to discuss this further, please contact our office to provide details to allow us to look into this. Thank you for choosing JTC and I hope you enjoy your trip! Kind regards, Joy

Posted 6 years ago

“Your website at the time of my usage, CONTINUALLY FAILED , SAYING "SOME OF YOUR POILCY DOCUMENTS HAVE NOT GENERATED !!!!!!" WHY ? Maybe your website I.T. DEPT. need to look into this urgent problem ! I look forward to your reply re. My comment.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for taking time to leave us feedback and I am sorry to hear you faced problems when accessing your policy documents. I have regenerated all policy documents for you so you should be able to view everything in your online account now. If you are still experiencing problems with your online account, please do not hesitate to contact our office. Thank for you choosing Just Travel Cover and I hope you enjoy your trip. Kind regards, Joy

Posted 6 years ago

“because I and my husband use Just Travel, we now are faced with the problem that you will only allow one email address per person. As we both share the same email address this means that I will no longer be able to purchase and download a policy from you as my husband is registered to the email address. Surely there is a way that 2 people at the same address can share the same email address. This is buracracy gone mad. If you value customers you need to sort this out as I will no longer use you.”

Helpful Report

Posted 6 years ago

Hi Mrs Thorpe, Thank you for taking time to leave us feedback. If you purchase individual travel insurance policies you must provide a unique email address so that we can create an online account for you and upload your documents to it. Once activated you can login and access these documents at any time. You are not able to buy a policy using account details (email address) which are on another policy as each client account is linked to a unique email address for security reasons and to prevent fraud in line with a recent change in legislation. We do offer couple and family policies where two or more people can be insured on the same policy – this would only produce one set of documents and as such would be uploaded into one account. Thank you for your feedback - we have reported your experience to our IT department who will look to see how we can improve this journey for clients in the future. I do hope you enjoy your trip and your experience has not put you off using Just Travel Cover in the future. If you have any further queries, please do not hesitate to get in touch Kind regards, joy

Posted 6 years ago

Just Travel Cover is rated 4.7 based on 20,206 reviews