Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,209 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

Write Your review

Tell us how Just Travel Cover made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received nothing in writing despite several requests. Not even an email giving details. Had I had a claim you might have claimed I was uninsured but you were paid.”

Helpful Report

Posted 7 years ago

Hi Mrs Gurney, Following our recent telephone conversation, I can confirm that your policy was in force and you were covered for your recent trip. I hope we have answered your queries however please contact our office if you wish to discuss further. Kind regards, Joy

Posted 7 years ago

“They got my wife's name wrong twice despite clearly spelling it out by phone. They also could not work out that we were married but still chose separate surnames. The email links to our paid policies did not work properly, and even now I cannot access my account properly online so they've had to post me the stuff but it still has me under my wife's account. Bedlam!”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to leave us a review. I'm sorry that you have had issues accessing your documents. I have regenerated these for you and emailed a new link to allow you to set up an online account to view all of your policy documents. If you're still having issues please contact us: Telephone: 0800 294 29 69 (it's free) Email: admin@justtravelcover.com We're also available via web-chat at www.justtravelcover.com Kind Regards, Joy

Posted 7 years ago

“think questions are far too upsetting when dealing with someone who is fighting cancer”

Helpful Report

Posted 7 years ago

Hi, Thanks for taking the time to leave a review. I’m sorry that you found the questions intrusive. Naturally it is never our intention to upset customers and we dedicate a lot of time and resource into training our staff on how to deal with sensitive issues, given many of our clients are suffering from a range of medical conditions. Unfortunately the medical questions are set by a third party company and are universal. For the insurers on our panel to return a premium it is vital that they have all of the information they need relating to any medical condition a client may have. This allows them to asses the risk as well as have conditions documented should they need to be referred to during a claim. Your comments have been taken on board and passed to a senior manager. I’m glad we could help find a policy for you this time, we hope you enjoy your holiday and don’t hesitate in returning to Just Travel Cover again in the future. Thanks Joy

Posted 7 years ago

“I never received email comfirmation of the insurance policy or certificate.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to leave us a review. I've looked into this for you and can see that your documents are waiting for you in your customer account. I've sent you an email, please click the "Retrieve documents" button and follow the steps to create an account and password. You will then have access to your documents anywhere in the world - 24/7. If you are still having issues please do not hesitate to contact us on 0800 294 2969. We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“I found that ‘James’ was very rude, condescending and arrogant. I would suggest that his personal communication skills be vastly improved. However and notwithstanding, I am very happy with my Insurance cover and these comments are merely directed at the employee concerned. Kind Regards, Mark Thomas.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking time to leave us a review and provide feedback. We strive to provide our customers with the highest level of customer service and we apologise that on this occasion, expectations were not met. We will be investigating this further internally and will be providing the necessary feedback and training. Kind regards, Joy

Posted 7 years ago

“I used your company last year for my holiday - this year you quoted me an amount which was double !!? Same holiday - same time - one change of medication I spoke to one of your sales people & accepted the quote - then I began to worry that I had made a mistake I looked at another company who quoted me less than half of your quote ! I rang your company & cancelled - I have gone with the other company”

Helpful Report

Posted 7 years ago

Dear Mrs Maynard, We're sorry to hear that you cancelled your policy. Unfortunately premiums can increase for a number of reasons; anything from the cost of the Pound against the Euro and Dollar, the country you are visiting and cost and amount of claims in the previous 12 months - plus of course the individual circumstances of each client (age, medical conditions, etc.) We have added more A-rated insurers to our panel recently in a bid to ensure we stay competitive whilst offering the best level of cover for our clients' needs. I'm sorry you had to cancel your premium this time but do consider us again for your next holiday and we will once again compare specialist insurers to help you get the cover you need. Thanks. Dale

Posted 7 years ago

“The price was £124.00 for 3day trip.”

Helpful Report

Posted 7 years ago

Hi Mrs Hugh, Thank you for taking the time to leave us a review. We do constantly compare our prices to our competitors and find that we are competitive on a like-for-like basis. Prices do vary depending on an individuals circumstances. We would love to hear about your experience with our member of staff and your general buying experience. You can amend your review to include this or alternatively send us an email - admin@justtravelcover.com We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“Unable to create an account so cannot access documents. Staff were trying to help, but just kept sending a link which would not allow me to give necessary information to create a password. Eventually someone suggested posting paperwork to me. Why could that not be offered to me before I became so upset?”

Helpful Report

Posted 7 years ago

Hi Mr Ramdharry, Thank you for taking the time to leave us a review. I'm sorry you have problems when trying to set up your online account and password. By having an online account you can access your documents 24/7 anywhere in the world without having the inconvenience of carrying all of your paperwork (over 50 pages). I'm pleased that we managed to reach a solution in the end and we hope you have a great trip? Kind Regards, Michael

Posted 7 years ago

“Why cannot Ireceive emails from you to a.gilbert596@btinternet.com ? This is my address and I cannot be bothered doing business through my wife’s address.”

Helpful Report

Posted 7 years ago

Hi Mr Gilbert, Thank you for taking the time to leave us a review. I've looked into your policy and can see that it has been arranged using your wife's email address. We can use your email address, we can use any email address that you like, however the email will go into your junk/spam box - nothing to do with us, this is down to BT your email provider. I hope this helps and have a great trip! Kind Regards, Michael

Posted 7 years ago

“everything went well until after I had paid when I found it impossible to get a copy of my policy despite clicking on 'view'/'documents' in two different web browsers (chrome and safari) - there is no email address for contact - only postal and telephone. I am now stuck with no policy to make a copy of to take with me.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to leave us a review. I'm sorry that you have had issues accessing your documents however I can see that your online account is active. I've regenerated the documents for you and these should be within your customer account under the policy number - they are all pdf format. If you're still having issues please contact us: Telephone 0800 294 29 69 (it's free) Email admin@justtravelcover.com We're also available via web-chat at justtravelcover.com We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“I booked some travel insurance on the morning of 6th April for a short break in Amsterdam .I explained the urgency and was told there was no problem and that the policy details would be sent to me by email. As yet I have not received the email and I leave home in the morning so all in all I think my comment was justified.”

Helpful Report

Posted 7 years ago

Dear Mrs Blower, Thank for your taking the time to leave a review. I have checked your account and can see that your documents have been uploaded to your online account but you have not activated this. I have re-sent you an email to active your account - you will just need to click 'retrieve documents' and then follow the steps. The documents can be accessed securely online 24/7 using the password that you will create. Please do check your junk/spam folder just in case the email has gone in there - unfortunately this can happen with some email accounts. If there is anything else we can help with please do let me know. Kind Regards, Michael

Posted 7 years ago

“Still not received email with the policy details e mail address as sent with this review. dw.elias@btinternet.com”

Helpful Report

Posted 7 years ago

Dear Mr Elias, Thank for your taking the time to leave a review. I have checked your account and can see that your documents have been uploaded to your online account but you have not activated this. I have re-sent the email today - you will just need to click 'retrieve documents' and then follow the steps. The documents can be accessed securely online using the password that you will create. Please do check your junk/spam folder just in case the email has gone in there - unfortunately this can happen with some email accounts. If there is anything else we can help with please do let me know. Dale

Posted 7 years ago

“cannot get hold of my documents”

Helpful Report

Posted 7 years ago

Dear Ms Hayes, Thank for your for buying insurance with Just Travel Cover and for taking the time to leave a review. I have checked your account and can see that it is active and your documents are in there waiting for you. If you're still have trouble accessing these please get in touch with us: Telephone 0800 294 2969 We're also available via web chat at justtravelcover.com If there is anything else we can help with please do let me know. We hope you have a great trip. Kind Regards, Michael

Posted 7 years ago

“Your service wasn't explained well enough so I called back the next day and cancelled it”

Helpful Report

Posted 7 years ago

Hi Mr Walker, Thank you for taking the time to leave us a review. I'm sorry that you had a bad experience when purchasing your travel insurance policy. I can see that we have refunded your full premium to you and we apologise for the inconvenience caused. We pride ourselves on our customer service and as a result I have asked a senior manager to investigate your policy. We hope this experience does not discourage your from using Just Travel Cover in the future. We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“Have to submit ghis as anonymous as you dont make it clear whether this is a private or publuc review. I would prefer to give you constructive critiscism privately. It took me four phone calls, on average 20 minutes to try and book this as you couldnt get the price right. My initial quote was online but this is then followed by a text message with a ten percent discount but trying to have that ten percent discount allocated to your online quote by a salesperson is almost impossible. It seems to me you are employing people without giving them the necessary training to do the job. Promises to call me back went without follow up. It was only when i insisted i speak to a manager did i eventually get the ten percent discount offered. There was no apology either. Please train your staff and get your discounting sorted. Thanks”

Helpful Report

Posted 7 years ago

Hi, Thank you for your repeat custom and for taking the time to leave us a review. I'm sorry that you had a bad experience when trying to arrange your travel insurance. It should not take four phone calls to apply a discount code to your policy. I've passed your feedback on to a senior manager who will review your experience and arrange for the necessary staff training. I hope this has not discouraged you from using Just Travel Cover in the future. We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“I bought 2 lots of travel insurance policy nos AUA27369/2018, and AUA27370/2018 and twice have asked for my policy to be sent by post and I have not received it.???”

Helpful Report

Posted 7 years ago

Hi Mr Thornton, Thank you for purchasing your travel insurance with Just Travel Cover and for taking the time to leave us a review. We're sorry you have not received your documents. I can see that both of these were posted on 18/01/2018, I will arrange to send a new copy for you today. I've also emailed a copy to the email address provided so that you have them in the meantime. If you do not receive these by the end of the week please contact us on: Telephone 0800 294 2969 Email: admin@justtravelcover.com Chat with us at justtravelcover.com via webchat We hope you both have a great trip! Kind Regards, Michael

Posted 7 years ago

“I have not yet received any confirmation of the policy either by computer or paperwork so my fedback would be VERY POOR up to now”

Helpful Report

Posted 7 years ago

Hi Mrs Richardson, Thank you for purchasing your travel insurance with Just Travel Cover and for taking the time to leave us a review. I apologise for the delay in receiving your policy documents. I can see that you have spoken to my colleague earlier today and we have emailed your documents to you, please check your junk/spam folder. We've also sent a copy in the post free of charge which you should receive shortly. I apologise again for the inconvenience and please do not hesitate to get in touch should you require further assistance. We hope you have a great trip. Kind Regards, Michael

Posted 7 years ago

“They did not answer my questions They told me they would have called me but they did not Total waste of time”

Helpful Report

Posted 7 years ago

Hi, Thank you for purchasing your travel insurance with Just Travel Cover and for taking the time to leave us a review. I'm sorry that you have an outstanding query. I have noticed that you purchased your policy online and we do not have a contact number for you. We can help you with your query if you would like to get in touch with us: Telephone: 0800 294 2969 (we're open until 8pm this evening) Email: admin@justtravelcover.com Webchat: justtravelcover.com Facebook: facebook.com/justtravelcover Thank you again for purchasing your policy from us. We hope you enjoy your next trip. Kind Regards, Michael

Posted 7 years ago

“I am still waiting for my documents to be sent to me. I phoned again today and was told they would be emailed to me within 30 minutes. They still have not arrived. I took out the policy on 13 October 2017”

Helpful Report

Posted 7 years ago

Hi Ms Kerr, Thank you for purchasing a policy with Just Travel Cover and for taking the time to leave us a review. I'm sorry that you are having problems receiving your policy documents. I have looked into this for you and it appears to be an issue with your email provider. Please check your junk/spam folder as we are aware that our emails go into this box with your provider (please add us to your safe senders list to prevent this from happening in the future). If the documents are not in your junk/spam folder please can I ask you to contact us on 0800 294 2969, email us at admin@justtravelcover.com or talk via webchat at justtravelcover.com, and we will arrange to send a copy of your documents in the post free of charge. We hope you enjoy your trip! Kind Regards, Michael

Posted 7 years ago

“The insurance would not cover a private English speaking hospital, we had to be transferred to a Spanish General hospital. The journey was long for my husband who was extremely ill. No english spoken there, he is still in hospital, thank God for E111. Will not purchase another insurance with Just Travel, a good price but just a waste of money.”

Helpful Report

Posted 7 years ago

Hi, Thank you for purchasing your travel insurance with Just Travel Cover and for taking the time to leave us a review. Please note that Just Travel Cover is a brokerage and we do not deal with claims, this is handled directly by the insurer and medical assistance company. We sympathise with you and note that a travel insurance policy will only cover treatment in a private facility when deemed medically necessary. All of our insurers have a list of approved medical centres, clinics, hospitals and private facilities across the world which all meet their strict standards. Your husband would only be transferred to another facility if he was deemed medically fit and would never be moved if his health was at risk. We hope this explains the situation a little more, however if you would like to discuss this further or require any help with your claim please get in touch via telephone 0800 294 2969, email admin@justtravelcover.com or contact us online at justtravelcover.com via webchat. We wish your husband a speedy recovery. Kind regards, Michael

Posted 7 years ago

Just Travel Cover is rated 4.7 based on 20,209 reviews