Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,211 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The "agent" was VERY repetitive and assumed that I was an idiot, which I'm not.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to leave us a review and for purchasing your travel insurance with Just Travel Cover. I'm sorry that you did not have a good experience when you called. We pride ourselves on customer service and last week we won an industry award for ‘Best Travel Insurance Provider.’ Hosted by Smart Money People and voted for by customers. I will make sure that we listen to the call and address any training requirements. Thank you for your feedback and we hope you enjoy your holiday. Kind regards, Michael

Posted 7 years ago

“We paid for insurance and were told we would receive our policies by email, no email arrived so we have now booked alternative travel insurance and requested a refund from Just Travel.. We have been a customer of Just Travel for a while now and experienced no problems until this latest transaction. Also the prices we were quoted were in one case 75% more than last year for same product.”

Helpful Report

Posted 7 years ago

Hi Mr Bell, Thank you for taking the time to leave us a review. I'm sorry you had trouble receiving your documents this time around and had to cancel your policy. I can see from our system that the documents were emailed to you on the day of purchase, we can resend documents or arrange to post them by calling us on 0800 294 2969, email admin@justtravelcover.com or on our website via webchat. Hopefully we can assist you with your next travel insurance policy. We hope you have a great trip. Kind regards, Michael

Posted 7 years ago

“Documents failed to be found.After complaints did not arrive by mail I feel like I have been conned”

Helpful Report

Posted 7 years ago

Dear Mr Bodin, Thank you for purchasing a policy with us and for taking the time to leave a review. I'm sorry that you have had problems receiving your documents. We attempted to email the policy to you 3 times (please do check your junk/spam folder for these emails), we also sent a copy to you in the post free of charge. We do hope that this experience does not deter you from using us in the future and I hope you enjoyed your recent trip. Kind regards, Michael

Posted 7 years ago

“I do not have high blood pressure it was a rare side effect from a drug I was give nearly 10 years ago it only lasted a week as meds were stopped. If it was not for my husband accepting your quotation I would not. E insuring with yourselves as you obviously do not listen. I have now had to pay way over the odds for my insurance as I am flying long distance with high blood pressure NOT”

Helpful Report

Posted 7 years ago

Dear Mrs Theobald, Thank you for purchasing travel insurance via Just Travel Cover and for taking the time to leave a review. We appreciate your comments regarding the condition mentioned above and we’ll certainly pass your comments on to the management. Our underwriters request that we match your policy to your medical records as per the medical declaration, and as this condition relates to circulatory conditions we always recommend that this be included on your policy to eliminate any issues with potential claims. Because we are very thorough with our medical screening process we find that our customers rarely have any issues with claims should anything happen during their trip. We do understand your frustrations and we will pass your comments on as we mentioned – we do appreciate you choosing Just Travel Cover and taking the time to leave a review - we hope you enjoy your next trip. Kind regards, Michael

Posted 7 years ago

“No papers received Has the insurance been arranged?????? STILL WEEKS HAVE GONE BY,NO PAPERWORK REECEIVED ICHECKED JUNK MAIL- NOTHING RATING SEEMS APPROPRIATE”

Helpful Report

Posted 8 years ago

Dear Mr Noel, Thank you for purchasing your travel policy via Just Travel Cover and for taking the time to leave a review. I apologise for the inconvenience caused and have arranged to resend your policy documents to the email address on file (please do check your spam folder as they sometimes go into there depending on email provider). I have checked the system and can confirm that the policy has been arranged, I hope you do receive your documents shortly. If not there are various ways to get in touch; please feel from to contact us on telephone - 0800 294 2969 or via email admin@justtravelcover.com or even webchat at www.justtravelcover.com. Once again we appreciate you choosing Just Travel Cover and taking the time to leave a review - we hope you enjoy your next trip. Kind Regards, Michael

Posted 8 years ago

“2hrs to go through the medical condition of our daughter and the rang a day later as they wanted to charge more. Total price £450 absolutely scandalous but we had to pay or no insurance.”

Helpful Report

Posted 8 years ago

Hi, Thank you for purchasing your travel insurance policy via Just Travel Cover and taking the time to leave a review. All feedback is useful for us and I’ve taken the time to have a look at your policy for you. Unfortunately the wrong condition had been screened on the original call, and the follow up call was to notify you of this, and that an amendment to the policy was necessary. I note that this was our error in the first instance and as such the cost increase in policy was waived. As a broker we always endeavour to help our customers find the right level of cover for their individual needs, and medical screening is important to ensure we can offer the best possible advice. Depending on the complexity of the medical condition and circumstances, premiums can vary, but we will always do our best to offer the most appropriate and best value policy available from our panel of insurers. Once again we appreciate you choosing Just Travel Cover and taking the time to leave a review - we hope you enjoy your next trip. Kind Regards, Michael

Posted 8 years ago

Just Travel Cover is rated 4.7 based on 20,211 reviews