Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,031 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why was my cover so much more than it was 6months before, otherwise I was satisfied.”

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Posted 6 years ago

“Pity my unplanned hospital stay had to cost so much extra to go see my daughter. You then sent me a text about more insurance from you. I call that bad taste. Pity you could not have been more generous especially when I have traveled with you for a number of years and have had good service up till now.”

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Posted 6 years ago

Dear Mrs Kershaw, Thank you for taking time to leave us feedback. I can see from our records that the change in premium was following a change in circumstances surrounding the medical screening. The premium reflects the risk involved including the destination of travel and length of trip. It is also noted on our records that your received a 15% loyal customer discount when the policy was purchased. This was taken into consideration on both the original premium and the additional premium following the update to your medical screening. If you would like to discuss this further, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“It was renewed swiftly, but as ever had gone up, but was required. Asked for 10% discount by quoting the offer code, unsure if that what deducted as not quoted on paperwork”

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Posted 6 years ago

Hi Miss Norris, Thank you for taking time to leave us feedback. I can confirm the 10% discount was deducted from the premium quoted. Thank you for choosing JTC again - I hope you enjoy your trips throughout the year! Kind regards, Joy

Posted 6 years ago

“Initial price was good but price was increased when had to change cruise destinations.”

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Posted 6 years ago

“Not happy with your rep thought she was quite rude sold me a policy then rang to say I will not be covered for cancellation as I need jab have had these jabs before no problem at all”

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Posted 6 years ago

“It was only after my sharp intake of breath that the adviser informed me that there was cheaper cover available than gold, namely silver or bronze. But ultimately I was happy and took out the cover offered.”

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Posted 6 years ago

“Not happy about the price increase from last year”

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Posted 6 years ago

Good morning, Thank you for taking time to leave us feedback and we are pleased to hear you have chosen to arrange your travel insurance with Just Travel Cover again. Rates do vary between the insurance companies that are on our panel and can go up as well as down due to a number of factors including the amount of claims made over a particular time frame. An increase in claims along with other factors such as the length of trip and declared medical history will regularly lead to marginal increases in rates across the travel insurance sector. We continue to compare multiple insurers for you to find the best price we can for your own requirements at the time. We hope you enjoy your holiday and hope to hear from you again in the future. Joy

Posted 6 years ago

“Very difficult to answer some of the questions with a “yes” or “no” response when you are dealing with pre-disease or borderline medical condition. Would be useful if there was a medical expert on hand to help with answering these questions or to explain categories. Patients are not always given detailed information by their GP or hospital consultant but are expected to be an expert themselves.”

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Posted 6 years ago

Good morning, Thank you for taking time to leave us feedback. Unfortunately the medical questions are set by a third party company and are universal. For the insurers on our panel to return a premium it is vital that they have all of the information they need relating to any medical condition a client may have. This allows them to asses the risk as well as have conditions documented should they need to be referred to during a claim. Your comments have been taken on board and passed to a senior manager. I’m glad we could help find a policy for you this time, we hope you enjoy your holiday and don’t hesitate in returning to Just Travel Cover again in the future. Thanks Joy

Posted 6 years ago

“Unable to print policy out.”

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Posted 6 years ago

Hi Mr Twigg, Thank you for taking time to leave us feedback. Sorry to hear you are experiencing problems printing your documents. I can see that your online account is active so you should be able to access full policy documents to allow you to print as you feel necessary. If you are still experiencing problems, please do not hesitate to contact our office and one of our helpful advisors will be able to assist. Kind regards, Joy

Posted 6 years ago

“I have problems logging in to retrieve my policy quite a few times”

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Posted 6 years ago

Dear Miss Thorpe, Thank you for taking time to leave us feedback. I am sorry to hear you experienced problems logging in to retrieve you policy. I can see that your account is now active so you should have full access to all policy documents. If you are still experiencing problems, please do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“Disappointed to find that the cancellation policy that I had been paying for would only cover a trip both booked and taken in the same policy year - so as I book in the summer and go skiing in the winter - in a new policy year - no trip would ever have been covered - this is obviously ridiculous when I pay for continuous yearly cover”

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Posted 6 years ago

“I bought insurance for my 80 year old Mum who is in pretty good health but paranoid that she should have effective cover when travelling. After buying insurance online I called your service centre to clarify points. The young lady I spoke too was very dull and unhelpful. Some people do not fit into a tick box. Insuring elderly people isn't easy as they frequently see GPs to rule out problems that do not require treatment but are only age related but must be declared. Surely, it would make sense to employ someone who is more sympathetic to problems related to age. Certainly, had my Mum had to do this herself she would have abandoned the process and cancelled her holiday !!!”

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Posted 6 years ago

Good afternoon, Thank you for taking the time to leave a review and I’m sorry to hear of your negative experience when arranging cover for your mother. Your comments have been referred to our internal training department for investigation as we constantly strive to improve our customer service. The medical screening process is essential to enabling us to provide a quote from insurers and we understand there are often complicated circumstances relating to certain conditions which would need to be declared for insurers to provide a quote. Once again please accept our apologies and if you’d like to contact us further to discuss the matter, or if there is anything else you need please contact me directly. Kind regards, Joy Hedley

Posted 6 years ago

“Dont know yet havnt travelled”

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Posted 6 years ago

“I would have liked more detail about what we are covered for than just one piece of paper to print off.”

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Posted 6 years ago

Hi Mrs Thwaites, Thank you for taking time to leave us feedback. All policy documents are available to view in your online account which includes the policy wording. This provides full details of each section of cover. I have regenerated your documents in your online account to ensure everything is available for you. Please log in using your date of birth, email address and the password you set. If you are still experiencing problems, do not hesitate to contact our office. Kind regards, Joy

Posted 6 years ago

“OK”

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Posted 6 years ago

“If there was a star between "poor" and "acceptable" I would have chosen it. I've had travel cover with Just Cover for several years and this is the first time I've found the renewal process quite complicated. I got quite confused on the phone whilst giving the necessary information (I felt hurried). When I accessed the online account only some of the documents were visible so I had to phone again to get a correction done and to ask where the rest of the documents were. The remainder of the documents became available online in the account several days after I'd renewed (due to some technical issues), by which time one of the original documents had been replaced because an amendment had been made (according to one of the support people on the "Live Chat" link. I must stress that the actual people I contacted to answer my queries were very helpful, but I feel that the procedure is rather confusing. I'm hopeful it will have improved before I need to go through this again.”

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Posted 6 years ago

Good afternoon, Thank you for taking time to leave us feedback. I apologise you were experiencing problems accessing your documents online. This was down to an IT technical issue which is now resolved so you shouldn't face any further problems. We appreciate your comments in relation to the procedure and we are always looking at ways to improve. You're feedback will be passed to our development team. I hope you enjoy your trips throughout the year and we look forward to hearing from you again next year. Kind regards, Joy

Posted 6 years ago

“Needs covered”

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Posted 6 years ago

“You have the wrong surname. It is not Taylor.”

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Posted 6 years ago

Dear Mr Gent - we sincerely apologise for that. Please note this is an admin error from within our Reviews software and all policy documents are correct. Thanks. Dale

Posted 6 years ago

“The service was fine, but I was surprised that amongst the policy documents, I can't find one that confirms that I (name) have an insurance policy (policy number and type) that starts on (date) and ends on (date). I had to print out the emails. Other insurance policies i have bought always have some kind of policy schedule. Did i miss it?”

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Posted 6 years ago

Dear Mr Norton, Thank you for taking time to leave us feedback. Included in your documents online is a Leisure Travel Schedule. This includes your personal information along with the policy number and cover details. Please do not hesitate to contact our office if you are having problems locating this. Kind regards, Joy

Posted 6 years ago

“didn't require to use during my trip so can't comment. thought too expensive for our cover (over 60's with some medical issues).”

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Posted 6 years ago

Just Travel Cover is rated 4.7 based on 20,031 reviews