Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,032 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very much the lower scale of travel insurance”

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Posted 7 years ago

Hi, Thank you for purchasing your travel insurance with Just Travel Cover and for taking the time to leaving us a review. Please note that we aim to meet the requirements of all customers and as a result we offer policies with various levels of cover and excess. We can offer cancellation cover up to £30,000 per person and have policies with ZERO excess, or alternatively we offer policies with low levels of cover and a higher excess. We try to be as flexible as possible, however it's all about personal preference. Policies with poor cover tend to be less expensive and you would be expected to pay a little more for policies with greater cover. If you would like to discuss this further or review other policy options available please do not hesitate to get in touch: via telephone 0800 294 2969, email admin@justtravelcover.com or via webchat at justtravelcover.com. We hope you enjoy your trip. Kind Regards, Michael

Posted 7 years ago

“Pleasant operator but to many questions already told these in June this”

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Posted 7 years ago

Dear Mrs Brown, Thank you for leaving a review and I'm glad we were able to help you find the right level of cover for your break. By law we need to run through the questions again if there are 30 days between quotes. We hope you enjoy your next trip. Thanks Dale

Posted 7 years ago

“Certainly not the price!!”

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Posted 7 years ago

“Unhappy. I had a quote for my holiday on the telephone. I stated I would ring back to take up the insurance once the dates were confirmed. This I did from the travel agents to be told there was record of me or my quote anywhere and it would need to be done all over again. This was done in the travel agents office but I for get to mention one of my operations whereupon I was reminded about it as it was on the list. (The record I had just been told did not exist) The resulting quote was much more than the original quote and when I refused to take it I was quoted the amount I had been quoted over the phone. The travel Agent heard all this conversation as did my son.”

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Posted 7 years ago

“""I found it quite difficult to get through to the right person. When I did, the call handler went through all the details rather like a robot. Personal care skills lacking. Not a good experience, I'm afraid.”

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Posted 7 years ago

Dear Mrs Rhodes, I'm sorry to hear that. We pride ourselves on customer service so this is disappointing. We will pass this on to our training team to investigate further. Thank you for your feedback, it is essential to help us improve. Dale

Posted 7 years ago

“I would not say it made me happy I would be happier if I could of got a yearly insurance”

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Posted 7 years ago

Dear Mrs Spoors, I'm sorry we couldn't help find your an annual policy this time round; unfortunately this is down to individual circumstances - I am however delighted we managed to find a single trip policy to cover your trip and we do hope you enjoy your holiday. Dale

Posted 7 years ago

“Premium was not cheap but was affordable Would possibly consider using your company again”

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Posted 7 years ago

“The new insurance was efficiently renewed but the price took a big jump”

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Posted 7 years ago

“"Not particularly happy really, but acceptable. It had to be done, but in my case some of the questions were not easy to answer."”

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Posted 7 years ago

“""The price was no worse than I expected”

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Posted 7 years ago

“""Well I ain't been yet”

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Posted 7 years ago

Dear Mr Shields, Thank you for taking the time to leave us a review. We do hope you do have a great holiday and we would be interested to find our more about the service that you recently received from Just Travel cover along with any areas where you think we could improve. Thank you for purchasing a policy with Just Travel cover and once again we hope you enjoy your holiday! Kind Regards, Michael

Posted 7 years ago

“""Price good. Staff could have been earmer”

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Posted 7 years ago

“""Can't say that I was happy really. The premium had gone up quite a bit since last year. The agent was competent. Still wondering if I did get a 15% discount as that question wasn't answered.”

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Posted 7 years ago

Hi Mrs Tolley, Thank you for purchasing a policy with Just Travel cover and for taking the time to leave us a review. Premiums do vary due to a number of factor including destination, trip duration, age, medical conditions, level of cover, etc. However I can confirm that the 15% bank holiday promotion was applied to your policy. We hope you enjoy your trip. Kind Regards, Michael

Posted 7 years ago

“Giving me a good quote”

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Posted 7 years ago

“Just the service I'd expect from travel insurance”

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Posted 7 years ago

“The lady who did my insurance needs to be sent on a pr course. Requested a supervisor to understand my problems waited in excess of 5 minutes your representative could not arrange for me to speak to a supervisor therefore the business was concluded with your rep in the same off-handed manner.”

Helpful Report

Posted 7 years ago

Dear Mr Ellis, Thank you for leaving a review. Your feedback is extremely valuable in helping us improve and bringing issues like this to our attention. Naturally we are extremely disappointed to read that you had a negative experience when speaking to one of our staff - customer service is something we pride ourselves on here at Just Travel Cover. This has now been escalated to senior management who have looked into the details of the call and the policy, and we have arranged for our Customer Service Manager to give you a call to discuss this further. Thanks Dale Robinson, Marketing Manager. Just Travel Cover

Posted 7 years ago

“Having just travel with me whilst on holiday gave me the confidence I needed when traveling”

Helpful Report

Posted 7 years ago

Dear Mr Dale, Thank you for purchasing your travel insurance via Just Travel Cover and for leaving a review. We thank you for your kind comments, our aim is to provide affordable travel insurance for all. That's why we have no age limits on our single trip insurance policies and we also cover 98% of medical conditions. We are always striving to improve our customer service and we would be grateful if you could spare a few moments to provide us with more information in relation to your 3 star review. How can we improve to make sure we are offering a 5 star service? Once again we appreciate you choosing Just Travel Cover and taking the time to leave a review - we really hope you enjoy your next trip. Kind Regards Michael

Posted 7 years ago

“it didn't make me happy at all ,as it was to expensive , I could actually have got the same insurance £17 cheaper with Just Travel on go compare”

Helpful Report

Posted 7 years ago

Dear Mr Symons, Thank you for purchasing your travel policy via Just Travel Cover and for taking the time to leave a review. All feedback is useful for us and I’ve taken your comments on board. As a broker we always endeavour to help our customers find the right level of cover for their individual needs. Premiums can vary depending on the type of policy, level of cover and an individual’s circumstances, but after an analysis of the market we will always do our best to offer the most appropriate and best value policy available from our panel of insurers. Once again thank you choosing Just Travel Cover. We hope you enjoy your next trip. Kind Regards, Michael

Posted 7 years ago

“I have not started it using I will let you in mazy be 6months time”

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Posted 7 years ago

Dear Mrs Banerjee, Thank you for purchasing your travel insurance via Just Travel Cover and for leaving a review. We’re always striving to improve our customer service and we understand that you cannot judge the cover until you have had to utilise the policy. However we hope that our sales service was worthy of a 5 star review and once again we appreciate you choosing Just Travel Cover and taking the time to leave a review. We hope you enjoy your next trip. Kind Regards Michael

Posted 7 years ago

“Didn't want the hassle of going to anyone else”

Helpful Report

Posted 7 years ago

Dear Mr Horton, Thank you for purchasing your travel insurance via Just Travel Cover and for leaving a review. We’re always striving to improve our customer service levels in relation to the quote and purchase process online, or via our UK call centre. It could be anything from the service or advice you received over the phone, speaking to our staff on email or live chat, or the process of obtaining a quote via our website. As we’re a broker we help our customers find the right level of cover via our panel of insurers, and as such the claims process etc. would go to the insurer. Any feedback on your experience to date would be really appreciated. Once again we appreciate you choosing Just Travel Cover and taking the time to leave a review - we hope you enjoy your next trip. Kind Regards Michael

Posted 7 years ago

Just Travel Cover is rated 4.7 based on 20,032 reviews