Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,032 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a quote that was expensive, but what the heck we are 78 and 80.”

Helpful Report

Posted 7 years ago

Hi Mr Gooday, Thank you for purchasing your travel insurance with Just Travel Cover and for taking the time to leave us a review. I'm sorry that you found our quote to be expensive, we do constantly compare our prices to our competition and our research shows that we are competitive for the majority of travellers. If you require any assistance with your policy then please feel free to contact us via: Telephone 0800 294 2969 Email admin@justtravelcover.com We're also available via webchat at justtravelcover.com We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“Reasonable price”

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Posted 7 years ago

“I will do review when I receive documentation”

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Posted 7 years ago

Hi Mrs Mcmillan, Thank you for purchaing your travel insurance with Just Travel Cover and for taking the time to leave us a review. I've been into your policy and resent the documents to you this morning. Please double check your spam/junk mail as we sometimes have issues with your email provider. If you have not received these please contact us on 0800 294 29 69. We hope you have a great trip. Kind Regards, Michael

Posted 7 years ago

“Laura who took my call was brisk and got through the necessary questions However I found she was a bit brisk when making her request to me to consult the doctors concerning a specific condition”

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Posted 7 years ago

“Your customer service advisers were very patient and ultimately offered acceptable cover.”

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Posted 7 years ago

Hi Mrs Lyon, Thank you for taking the time to leave us a review. I'm pleased you found our service to be good and you were also satisfied by the cover offered. If you have any queries or suggestions on how we can improve our service please get in touch: Telephone 0800 294 2969 Email admin@justtravelcover.com alternatively you can chat with us at justtravelcover.com We hope you enjoy your trip. Kind Regards, Michael

Posted 7 years ago

“Provided coverage s it makes one travel with confidence.”

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Posted 7 years ago

“Didn't make me very happy”

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Posted 7 years ago

“Too much paper work Would like small emergency card to carry PLEASE.”

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Posted 7 years ago

“I had to speak to 3 different operators and repeat my answers”

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Posted 7 years ago

“I wanted a quick response & it was satisfied. I was a little disappointed with the cost. Other quotes for similar insurance were up to 20% cheaper, but as I had insured with you previously I decided not to alter.”

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Posted 7 years ago

“A few months ago I received a flier informing me that I would receive 15% off my next visit to "just travel" but as I had spent some time on line I signed up anyway but did not receive any discount but would you believe the exact same thing happened last year.”

Helpful Report

Posted 7 years ago

Hi Mr Wasson, Thank you for your loyal custom with Just Travel Cover and for taking the time to leave us a review. I'm sorry that we could not apply the 15% discount to your recent policy purchase. We do not usually offer a discount as high as 15% and when we do they are always time-limited - usually 1-2 weeks and the most. I can see that my colleague applied a 10% discount as a gesture of goodwill for your longstanding custom and I apologise once more that we were unable to honour the higher discount. We hope that this does not discourage you from purchasing from us in the future and we hope you have a great holiday! Kind Regards, Michael

Posted 7 years ago

“It didn't just needed insurance.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to leave us a review and for purchasing your travel insurance with Just Travel Cover. We know arranging your travel insurance isn't the most exciting part of your holiday, however it's peace of mind that you are covered when things do go wrong. I hope you were happy with the service you received from our award-winning staff and we are happy to help you with any queries: Telephone 0800 294 29 69 Email admin@justtravelcover.com You can also contact us via web-chat at Justtravelcover.com We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“Made me upset,I've taken insurance with you for years had to keep asking also repeating myself.never had this with you before”

Helpful Report

Posted 7 years ago

Hi, Thank you for your loyal custom and for taking the time to provide us with feedback on your experience. I'd like to apologise for our poor service this time around and I've passed your comments to a senior manager to review your call and arrange for the necessary training for the staff member involved. As a company we pride ourselves on our customer service and we were recently awarded the UK's 'Best Travel Insurance Provider' at the 2017 Insurance Choice Awards so we hope this poor experience does not deter you from purchasing from us in the future. Thank you again and we hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“although I feel that the insurance is overpriced for returning customers., the last operator I spoke to was clear and precise and was very helpful”

Helpful Report

Posted 7 years ago

Hi Mr Quintal, Thank you for your loyalty and for taking the time to leave us a review. I'm sorry that the premium has increased on what you paid last year. Unfortunately a number of factors have led to the increase in insurance premiums, however we constantly compare our prices to our competitors to make sure we are competitive. We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“I am still waiting to receive my paper work through the post”

Helpful Report

Posted 7 years ago

Hi Mrs Goldsmith, Thank you for your repeat custom with Just Travel Cover and for taking the time to leave us a review. I can see that we have emailed the policy to you and re-sent the hard copy to you on 10/02/2018. However with this being the weekend it was only collected on 12/02/2018. I'm sorry for the delay in getting the hard copy to you but you should receive this shortly. We hope you have a great trip. Kind Regards, Michael

Posted 7 years ago

“As a senior citizen I was told that Just Travel was the only company that insured those over 75, I haven't checked this.”

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Posted 7 years ago

Hi Mrs Adcok, Thank you for purchasing your travel insurance with Just Travel Cover and for taking the time to leave us a review. There are some other providers that can cover travellers over the age of 75, however you have the peace of mind knowing that your insured with the UK's 'Best Travel Insurance Provider' as voted for by customers in the 2017 Insurance Choice Awards. We know it can be tough to get cover due to age restrictions or medical conditions, however our aim is to make travel accessible for all customers. That's why our single trip policies have no age limits and all medical conditions are considered. If you have any questions about your policy or cover please do not hesitate to contact us. We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“Fast response to renewal request and the information on options/ choice. The only disappointment yet again this year is the incorrect assumption that the start date of the renewed policy is on the day of the telephone request for the renewal and NOT the date of the expiry of the current police which is being renewed and this lead to a three week "overlap or duplication" or a 6% excessive charge. Please do not repeat this mistake at next year's (2019) renewal. It took a long wait on the phone before your staff corrected the error. Without this I would rate the product and service higher.”

Helpful Report

Posted 7 years ago

Hi Mr Page, Thank you for your repeat customer and for taking the time to leave us a review. I'm sorry there was a processing error when setting up the start date for your renewal. I have double checked this and I can see that this was rectified and amended documents were sent to you to confirm the correction. If you have any questions regarding your policy or cover then please do not hesitate to contact us. We hope you have some great trips this year! Kind Regards, Michael

Posted 7 years ago

“The personnel that I spoke to on the phone for a quote were just fine, but I am not satisfied with the admin. On 31.1.18 I was told that the policy details would be emailed to me within 15 mins of accepting the quote. This did not happen. I waited all day and into the next day. I telephoned on 1.2.18, there was an apology and I was told that they would be emailed through again. Waited all day and until midday the next - still no documents. Phoned again on 2.2.18. Asked for them to be posted - was told that they would be posted out that day by first class post. Now 5.2.18, our post has been delivered today and still not arrived. Please could someone sort this out.”

Helpful Report

Posted 7 years ago

Hi, Thank you for purchasing your travel insurance with Just Travel Cover and for taking the time to leave us a review. We're sorry that you have not received your documents. I can see that these were sent to you on 17/01/2018 and 31/01/2018 via email. I've sent another copy via email a minute ago, please can you check your junk/spam folder - we have noticed an issue with BT identifying our emails as junk/spam, you can resolve this by adding us to your safe senders list. I have noticed that when you called on 02/02/2018 (Friday), we missed the post - I'm sorry for this and you should have been made aware at the time. We have posted your documents first class today. I apologise for the inconvenience caused. We hope you both have a great trip! Kind Regards, Michael

Posted 7 years ago

“The question is not how Just Travel made me happy, but did it make me unhappy?! Although I have the cover I want, I would like to have some sort of document which sets out the policy, the conditions and procedures for making a claim. Why don't you provide this - either electronically or in a hard copy?”

Helpful Report

Posted 7 years ago

Hi Mr Coles, Thank you for purchasing your travel insurance with Just Travel Cover and for taking the time to leave us a review. We're sorry that you have not received your documents. I can see that these were emailed to you on 30/01/2018. I will arrange to email these again for you now. Please check your junk/spam folder - we have noticed an issue with BT identifying our emails as junk/spam, you can resolve this by adding us to your safe senders list. If you do not receive these please contact us and we will send a copy for you in the post free of charge: Telephone 0800 294 2969 Email: admin@justtravelcover.com Chat with us at justtravelcover.com via webchat We hope you both have a great trip! Kind Regards, Michael

Posted 7 years ago

“Operative not to friendly, spoke to quickly , thought procedure to long winded as had travel cover 6 months prior with no medical changes since.”

Helpful Report

Posted 7 years ago

Hi Mr Todd, Thank you for your repeat customer with Just Travel Cover. I'm sorry that the service you received on this occasion was poor. As a business we pride ourselves on our customer service and your comments will be passed on to the consultants manager to investigate and provide the necessary training. Thank you again for taking time to leave us a review. We hope you enjoy your trip! Kind Regards, Michael

Posted 7 years ago

Just Travel Cover is rated 4.7 based on 20,032 reviews