Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,245 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

Write Your review

Tell us how Just Travel Cover made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Travel Cover 5 star review on 11th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast response to renewal request and the information on options/ choice. The only disappointment yet again this year is the incorrect assumption that the start date of the renewed policy is on the day of the telephone request for the renewal and NOT the date of the expiry of the current police which is being renewed and this lead to a three week "overlap or duplication" or a 6% excessive charge. Please do not repeat this mistake at next year's (2019) renewal. It took a long wait on the phone before your staff corrected the error. Without this I would rate the product and service higher.”

Helpful Report

Posted 7 years ago

Hi Mr Page, Thank you for your repeat customer and for taking the time to leave us a review. I'm sorry there was a processing error when setting up the start date for your renewal. I have double checked this and I can see that this was rectified and amended documents were sent to you to confirm the correction. If you have any questions regarding your policy or cover then please do not hesitate to contact us. We hope you have some great trips this year! Kind Regards, Michael

Posted 7 years ago

“The personnel that I spoke to on the phone for a quote were just fine, but I am not satisfied with the admin. On 31.1.18 I was told that the policy details would be emailed to me within 15 mins of accepting the quote. This did not happen. I waited all day and into the next day. I telephoned on 1.2.18, there was an apology and I was told that they would be emailed through again. Waited all day and until midday the next - still no documents. Phoned again on 2.2.18. Asked for them to be posted - was told that they would be posted out that day by first class post. Now 5.2.18, our post has been delivered today and still not arrived. Please could someone sort this out.”

Helpful Report

Posted 7 years ago

Hi, Thank you for purchasing your travel insurance with Just Travel Cover and for taking the time to leave us a review. We're sorry that you have not received your documents. I can see that these were sent to you on 17/01/2018 and 31/01/2018 via email. I've sent another copy via email a minute ago, please can you check your junk/spam folder - we have noticed an issue with BT identifying our emails as junk/spam, you can resolve this by adding us to your safe senders list. I have noticed that when you called on 02/02/2018 (Friday), we missed the post - I'm sorry for this and you should have been made aware at the time. We have posted your documents first class today. I apologise for the inconvenience caused. We hope you both have a great trip! Kind Regards, Michael

Posted 7 years ago

“The question is not how Just Travel made me happy, but did it make me unhappy?! Although I have the cover I want, I would like to have some sort of document which sets out the policy, the conditions and procedures for making a claim. Why don't you provide this - either electronically or in a hard copy?”

Helpful Report

Posted 7 years ago

Hi Mr Coles, Thank you for purchasing your travel insurance with Just Travel Cover and for taking the time to leave us a review. We're sorry that you have not received your documents. I can see that these were emailed to you on 30/01/2018. I will arrange to email these again for you now. Please check your junk/spam folder - we have noticed an issue with BT identifying our emails as junk/spam, you can resolve this by adding us to your safe senders list. If you do not receive these please contact us and we will send a copy for you in the post free of charge: Telephone 0800 294 2969 Email: admin@justtravelcover.com Chat with us at justtravelcover.com via webchat We hope you both have a great trip! Kind Regards, Michael

Posted 7 years ago

“Operative not to friendly, spoke to quickly , thought procedure to long winded as had travel cover 6 months prior with no medical changes since.”

Helpful Report

Posted 7 years ago

Hi Mr Todd, Thank you for your repeat customer with Just Travel Cover. I'm sorry that the service you received on this occasion was poor. As a business we pride ourselves on our customer service and your comments will be passed on to the consultants manager to investigate and provide the necessary training. Thank you again for taking time to leave us a review. We hope you enjoy your trip! Kind Regards, Michael

Posted 7 years ago

“The operater was very helpful and polite.”

Helpful Report

Posted 7 years ago

“Web site was easy to use and to read/understand”

Helpful Report

Posted 7 years ago

“Easy to get a quote”

Helpful Report

Posted 7 years ago

“IT covered my need but rather expensively, and only for a week. I tried no others so I have nothing to measure your performance by. I was in a hurry and you have covered me before”

Helpful Report

Posted 7 years ago

“It was not the best ,but had the cover i needed.”

Helpful Report

Posted 7 years ago

“Insurance documents not yet received neither by e-mail nor by post. The above was sent this morning but the documents arrived soon after so I am saying acceptable service now. I don't know why the documents will not come by e-mail when this message di and also I get an advertisement from Just Travel almost every week by e-mail.”

Helpful Report

Posted 7 years ago

Hi Mrs Gillies, Thank you for taking the time to leave us a review and for purchasing your travel insurance with Just Travel Cover. I'm sorry that you have not received your policy documents. I've been into your policy record and re-sent them just now for you. Please check your junk/spam folder as we do sometimes have issues with your email provider picking up our emails up as junk/spam by mistake. If you are still have problems receiving your documents please get in touch and we will assist you further. You can call us free on 0800 294 2969, email admin@justtravelcover.com or you can webchat with us on our website justtravelcover.com Thanks again for purchasing from us. We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“Acceptable but impersonable service”

Helpful Report

Posted 7 years ago

“Young lady spoke too quickly.Found her hard to understand!”

Helpful Report

Posted 7 years ago

Hi, Thank you for leaving us a review, your feedback is extremely valuable in helping us improve our service. We are disappointed to read that you had a poor experience when speaking to one of our staff - customer service is something we pride ourselves on at Just Travel Cover. I have escalated your review to a senior management who will arrange for the appropriate training for the staff member in question. If you would like us to explain your cover and policy in more detail please get in touch: Telephone: 0800 294 2969 Email: Admin@justtravelcover.com We are also available via web chat at justtravelcover.com Please use your policy number as a reference. Thank you again for purchasing from Just Travel Cover. We hope you enjoy your trip. Kind Regards, Michael

Posted 7 years ago

“It’s to early to tell l thought the price was quite expensive compared with other company’s that we have been with so I thought I give it change but till now stay sure are very competive”

Helpful Report

Posted 7 years ago

Dear Mrs Southgate, Thank you for purchasing your travel insurance with Just Travel Cover and for taking the time to leave a review. We hope we made it easy for you to purchase your travel insurance and provided you with all of the information that you required. As a broker we always endeavour to help our customers find the right level of cover for their individual needs. Premiums can vary depending on the type of policy, level of cover and an individual’s circumstances, but after an analysis of the market we will always do our best to offer the most appropriate and best value policy available from our panel of insurers. Thank you again for choosing Just Travel Cover. We hope you enjoy your next trip. Kind Regards, Michael

Posted 7 years ago

“had the same cover in place last skiing holiday never made a claim so hard to judge how good you are. Tim”

Helpful Report

Posted 7 years ago

Dear Mr Adams Thank you for your repeat custom with Just Travel Cover and for taking time to leave us a review. We hope our website was easy to navigate for the purchase of your policy and your documents were received within good time. We hope you do not need to claim but please travel with peace of mind that we are here if something unexpected happens. Once again we appreciate you choosing Just Travel Cover and taking the time to leave a review - we hope you enjoy your trip. Kind Regards Michael

Posted 7 years ago

“They are not the cheapest but we'll see if I have to claim how good they are.”

Helpful Report

Posted 7 years ago

Dear Mr Corr Thank you for purchasing your travel insurance with Just Travel Cover and for leaving a review. We’re always striving to improve our customer service levels in relation to the quote and purchase process online, or via our UK call centre. As we’re a broker we help our customers find the right level of cover via our panel of insurers. We hope you do not have a claim however we are here to assist if something unexpected happens. Once again we appreciate you choosing Just Travel Cover and taking the time to leave a review - we hope you enjoy your trip. Kind Regards Michael

Posted 7 years ago

“They were very helpful and understanding”

Helpful Report

Posted 7 years ago

“Would have been higher if the email asking for feedback hadn't been headed mr instead of Mrs!”

Helpful Report

Posted 7 years ago

“Would be good if I could just update my details with any new problems having used you loads of times my health history must be on file. A loyalty discount would have been nice”

Helpful Report

Posted 7 years ago

“Difficulty in getting in touch with medical consultant. Took 2 hours for callback - I could not go out. Having had 2 previous identical insurances with you, and medically nothing has changed I do not understand why you cannot use the previously disclosed information.”

Helpful Report

Posted 7 years ago

“Very helpful rep.”

Helpful Report

Posted 7 years ago

Just Travel Cover is rated 4.7 based on 20,245 reviews