Just Travel Cover Reviews

Name: Just Travel Cover
Address: Teleport House,, Grayling Court, Doxford Park, Sunderland, Sunderland
Rating: 4.66

4.7 Rating 21,271 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

Info

Visit Website

Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Teleport House,,
Grayling Court, Doxford Park,
Sunderland
Sunderland
SR3 3XD

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website,easy to use.I had to ring the company and managed to speak to someone who was not based in a far away country,and the policy was at a price un matched by any other travel insurance company.”

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Posted 2 years ago

“Again I cannot get into my policy to print off. It keeps saying wrong email or wrong password - I’ve tried everything as has my son. I’ve had the same email address for over 30 years! I probably won’t use you again.”

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Posted 2 years ago

Dear Mrs Moss, Thank you for taking the time to leave us a review. We can only use one email per customer account. The system had automatically created a new account for you, as the postcode provided differs from your previous policy last year. I have removed the email from your previous account and applied it to your new one. I have sent a new email to you with instruction to create an account to enable you to login and view your policy. I hope this helps but should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 2 years ago

“All quick and easy, thanks.”

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Posted 2 years ago

“Please consider staff training for speaking to elderly customers. We are usually more hard of hearing and would appreciate telephone conversations (no visual cues) to be just a little slower and carefully enunciated.”

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Posted 2 years ago

“Very helpful staff”

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Posted 2 years ago

“We’ve used just travel 3times and have always found the staff very helpful in getting us the cover we need”

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Posted 2 years ago

“Excellent priced insurance”

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Posted 2 years ago

“Expensive because of my health problems but at least you insured me”

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Posted 2 years ago

“Hi, whilst the phone service was good i've set up an account and can't see the policies within the account.”

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Posted 2 years ago

Dear Mr Luxton, Thank you for taking the time to leave us a review. We can only use one email per customer account. As the email provided was used on a policy in 2022 under a different name, it couldn't be used for your new policy. As the policy from 2022 has now expired, I have removed from this account and applied to yours. I have sent a new email to you with instruction to create an account to enable you to login and view your policy. I hope this helps but should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 2 years ago

“Great price quality cover even with ailments declared .”

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Posted 2 years ago

“Very happy with the service I received when I rang up for my travel insurance”

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Posted 2 years ago

“Have used this company time and time again and always a first class service.”

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Posted 2 years ago

“Excellent service and travel cover, including health issues. Don't recall phone responder name, but very helpful.”

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Posted 2 years ago

“Very reliable”

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Posted 2 years ago

“Very easy form to complete”

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Posted 2 years ago

“Have been with them for several years, quite competitive, satisfied with dealings and product.”

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Posted 2 years ago

“Took out policy 29th June with blue light discount then had emails offering 10per cent off and further email yesterday after taking policy just travel offered 12 per cent off surly you should know we have already purchased”

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Posted 2 years ago

Dear Mr Ferguson, Thank you for your review. I can see you have purchased a policy with us. However, as you are opted in for email marketing, you will receive any new promotions from us. I can also see another quotation in your account for the same trip meaning you may receive emails following up on the quotation. I have now lapsed this quote, as you have already purchased alternative quote for the same trip. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 2 years ago

“Had difficulty understanding your agent and had to ask twice for her to speak slower and Linder, she then spoke to me as is I was daft. Also asked for paper copy of my policy , told it that was not a problem, still waiting for it and my holiday starts in 5 days”

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Posted 2 years ago

Dear Mrs Bates, Thank you for taking the time to leave us a review. I can see your documents were sent out in the post on Friday 5th July. We do advise to allow 3-5 working days to receive them. You can also view your documents by creating an online account here www.justtravelcover.com/myaccount Alternatively, the policy number & medical assistance number is all you need to have to hand during your trip. Kind Regards, Claire

Posted 2 years ago

“Very good the gentleman who took my call I was able to understand him, very efficient, sorry cannot remember his name.”

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Posted 2 years ago

“Cheapest for my journey but still far to dear”

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Posted 2 years ago

Just Travel Cover is rated 4.7 based on 21,271 reviews