Just Travel Cover Reviews

Name: Just Travel Cover
Address: Teleport House,, Grayling Court, Doxford Park, Sunderland, Sunderland
Rating: 4.66

4.7 Rating 21,126 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

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Visit Website

Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Teleport House,,
Grayling Court, Doxford Park,
Sunderland
Sunderland
SR3 3XD

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awaiting paperwork”

Helpful Report

Posted 2 years ago

Dear John, Thank you for taking the time to leave us a review. I can see your policy documents were sent via email on 23rd February 2024 however you have not yet activated your account. I have sent a new email to you to enable you to create a password and login to view your documents. I have also requested a copy of your documents to be posted to you. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 2 years ago

“After renewing our yearly insurance, I had to call again and request the policy documents as no e-mail nor received in paper form as requested. Same as last year, i had to ring up after no documentation or e-mail arrived. Poor service!!!!”

Helpful Report

Posted 2 years ago

Dear Julie, Thank you for taking the time to leave us a review and I'm sorry to hear you are still having problems receiving our emails. I have investigated this for you and the email is showing as 'dropped' at our end which usually means your email provider is stopping you from receiving emails from us. We'd recommend checking this with your email provider. We can also send your policy to an alternative email address if you have one or we can post the documents to you. I can see this policy has been posted to you yesterday and you should receive this shortly. I will note your record, if you do choose to insure with us again in the future, to obtain an alternative email address from you or offer to post the documents at point of sale. Kind Regards, Claire

Posted 2 years ago

“Declared everything I was asked for. Got quotation and took out policy. The important paragraph after the medical declaration clearly states that ANY illness EVER must be declared or any medical conditions declared will not be covered. Tried to do the right thing by telling of brain surgery 29 years ago! Nightmare! Every question I answered had to be checked and double checked and eventually I was told it would be ok. Asked for email confirming this and it was refused as the call was being recorded. That's no use to me! Phoned a couple of days later to cancel policy and get refund. Believe it or not it was now possible to get a confirmation email. I refused saying they had the opportunity to send this and refused. Refund now in my bank. Have reported the incident to Cruise.co.uk, a company I have used for years and as they recommended Just Travel they are going to look into this. Never again.”

Helpful Report

Posted 2 years ago

Dear Mrs Hannah, I'm sorry to read of your negative experience. As the condition didn't fall within the pre-medical questionnaire it didn't have to be declared. However, I do understand your reason for asking, in line with the important notice on the medical declaration. I also understand your disappointment at not being able to have an email confirming this. Both of these items have been referred respectively to training, compliance and management to be looked into further. I am sorry that you cancelled the policy and do hope you have managed to source alternative cover. If not, please contact me personally to discuss your options.

Posted 2 years ago

“Extortionate price”

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Posted 2 years ago

“Cannot access documents keeps asking for new passwords every 5 minutes. Terrible. Ive paid 42 quid for this.”

Helpful Report

Posted 2 years ago

Dear Richard, Thank you for taking the time to leave us a review. I can see you have since spoken to one of our advisors who assisted you with your online account and I can see the account is now active. Should you require any further assistance please do not hesitate to contact our office. Kind Regards, Claire

Posted 2 years ago

“I have been billed incorrectly for my travel cover twice amount has been taken on my credit card”

Helpful Report

Posted 2 years ago

Dear Mrs Farrukh, Thank you for taking the time to leave us a review. I have tried to contact you by phone but have been unsuccessful. I have checked our payment system from the date your insurance was purchased however I am only able to find one transaction for the premium you paid. Please contact our office free on 0800 294 2969 and we can investigate this for you. Kind Regards, Claire

Posted 2 years ago

“If a travel agent is liable of cancellation they are unable to consider a claim regarding any costs incurred”

Helpful Report

Posted 2 years ago

“The website crashed multiple times when trying to book, no buttons worked”

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Posted 2 years ago

“Last year I never had any acknowledgement apart from confirmation that I had paid. This year I have taken out insurance policy with you as I am going on a cruise so far everything is fine 🙂.”

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Posted 2 years ago

“I never recieved cover details at all - why not ??? All I recieved was acknowledgment for recipt of payment - nothing else ???”

Helpful Report

Posted 2 years ago

Dear Mr Ashrafi, Thank you for taking the time to leave us a review. I can see your account is showing as 'active' meaning you have previously created a password and logged in. I will send you a reset password email to enable you to choose a new password to login and view your documents. Should you have any further queries please do not hesiate to contact our office. Kind Regards, Claire

Posted 2 years ago

“Customer service is really bad. I have phoned to ask some questions / clarify the cover and spoke to two different advisors but was made to feel like I am mithering them. I thought they probably had a long day so tried again the next day and met the same unpleasant attitude. I have purchased the insurance as felt I was pushed into it without believing it is the right cover for me and my husband. I have found a better deal and customer service since so cancelled the product within the cooling off period. And yet again the same unpleasant customer service. They all sound like they don't want to be at work, don't want to answer the calls and definitely don't want to answer any questions....I would not recommend this company to anyone. 🤷”

Helpful Report

Posted 2 years ago

Hi Mrs. Kay, Thank you for your feedback, we appreciate your time. We believe you have spoken to our complaints handler today and this has been dealt with accordingly. Apologies for your experience once again, Just Travel Cover.

Posted 2 years ago

“They do not cover delays or cancellations caused by any natural causes, exactly what the airlines would not pay. It is very easy to charge to cover nothing.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave us a review. I can see your policy has been refunded in full within your cooling-off period and I apologise we were unable to provide the specific cover you were looking for. We can recommend BIBA (The British Insurance Brokers Association) who may be able to assist you, their contact number is 0370 950 1790. Kind Regards, Claire

Posted 2 years ago

“Always been happy but now when I need my policy I cannot find it”

Helpful Report

Posted 2 years ago

Dear Mr Betts, Thank you for taking the time to leave us a review. Your policy documents were sent via email which you can access by logging in to your active online account here - www.justtravelcover.com/myaccount. I have also sent you a new email where you can simply click the link to login. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 2 years ago

“You should know your short comings. I am not a spy for Nust Travel Cover”

Helpful Report

Posted 2 years ago

“Didn't even give me a quote when I rang”

Helpful Report

Posted 2 years ago

Dear Mr Beard, Thank you for taking the time to leave us a review. I'm sorry you didn't get a quote when you called. I have accessed your account but can see all of your previous and current policy was issued online. I have tried searching our telephone system with the mobile number on your account but can't seem to find any record of a call for me to investigate. If you would like to call us free on 0800 294 2969 and provide me with the number you contacted us on and I can look into this further for you. Kind Regards, Claire

Posted 2 years ago

“Today I chose Just Travel Insurance to purchase cover , having kept details on what services they offer. I wanted a worldwide annual ( with pre existing medical conditions, which it clearly state , it offers) cover. I went on line and as I was filling in the details, one of their chat icons appeared on the bottom right corner. Clicked on it said what I wanted , only to be told , they cannot do that on line. So I retrieved my form and continued filling in, giving every bit of personal detail being requested on the questionnaire. Took me over and hour. Then pressed submit. Guess what! Sorry we are unable to provide your with a quote…..blah …blah….blah. So I rang the phone number which appeared at the top of the page. First person answers, asks my name , date of birth and address. Told her what happened to my request for a quote online. She then said she’ll put me through to sales department. Then music playing for a few second. Then …hey up! I got cut off. A few seconds later she rang me back and apologised for cutting me off and put me back to sales. Another lady replies and asks for the same personal details I gave to the first lady. I again explained how I wasted over an hour of giving all my personal details online only to be told I cannot get a quote……no reasons given. So she told me that it is because of my medical conditions and my age,,,😡😡 and the fact that I opted for the maximum 93 days per trip. .It advertises about providing all these. Yet when completing the form, there is nowhere where it says you will be declined for such and such reasons. This Travel Insurance company is appalling and people who are over 70 , have pre existing medical conditions and want to go on a long Summer holiday for up to 93 days, steer clear. It seems this company is not only ageist but also discriminates against those who are unfortunate enough to suffer medical conditions. I had not tried them before but now I know what they are like . It was a waste of time , effort and highly stressful. For the peace of mind, avoid Just Travel Insurance cover. They are not worth the hassle. Poor customer service, appalling enquiry/ quote request system . Utterly disappointed. Not even worth giving 1 star.”

Helpful Report

Posted 2 years ago

Hello, Thanks for leaving a review. We can provide cover up to 93 days for people of all ages and we do provide cover for pre-existing medical conditions. However, every insurer has different terms and exclusions, so it does depend on age, medical history, destination (if annual it depends on Europe vs worldwide) etc. Thank you for using our live chat - this is in place to assist answering any queries by a real person. I have checked the transcript from the chat, where the advisor explained you are able to get quotes online or over the phone - at this stage we did not know the details of the quote (e.g. worldwide, 93 days, and any pre-existing medical conditions). Had we known these, we would have certainly explained whether any of our insurers could /could not have provided cover. Thanks also for your feedback on the phone service - I'm glad we called you back in a few moments and verified your details on both occasions - security is of utmost importance to us, especially when it comes to sensitive information like medical history. Whilst we can not offer cover on an annual basis on this occasion, we may well be able to help with a single trip quote, but we'd need to feed these details into our systems to see if our insurers can offer a policy. As requested we have removed your data from file. If you'd like us to look at a single trip quotation or wish to discuss this review further, please call me on 0191 562 3373. Dale Robinson

Posted 2 years ago

“Someone was supposed to phone and they haven't to go through so I can download insurance 8”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave us a review and apologies you have not yet had a phone call. I have managed to rectify the account issue and emailed the documents to you. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 2 years ago

“Unfortunately the email was sent to me confirming my travel insurance but when I clicked to retrieve my documents it addressed me as my husband and when I logged onto his account no documents were there. Me and my husband use the same email account for leisure emails so it looks like your system can't handle that. I rang up customer services who eventually gave me a password to download my documents from some website. This is terrible and we will not use your company again for travel insurance until you fix this error in your system”

Helpful Report

Posted 2 years ago

Dear Mrs Holliday, Thank you for taking the time to leave us a review. I apologise for the issue you have had in retrieving your documents. Our system will currently only allow one email address per customer account. We appreciate your feedback which will be passed on to the relevant department. Kind Regards, Claire

Posted 2 years ago

“Unfortunatly it is not possible to rate any insurance cover until after the point at which it may be required. This question should only be asked from a customer who has had to use the product and see how well the product has performed. Any rating could be adjusted accordingly as required.”

Helpful Report

Posted 2 years ago

“I can’t access my IPID and policy wording without logging on. Why don’t you send it as a PDF when you confirm cover. I cannot access my account for some reason and password reset doesn’t work. This is not customer friendly and is an obstacle.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for taking the time to leave us a review. I can see your email has been used for more than one account on our system which can create issues trying to access documents as we can only use one email per account. If you can please contact our office on 0800 294 2969 we would be happy to assist you with accessing your documents. Kind Regards, Claire

Posted 2 years ago

Just Travel Cover is rated 4.7 based on 21,126 reviews