Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,190 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nightmare getting into my account. Email/password not recognised. Told to change email address still cant get in. ive booked single trip insurance, wont be using after this .”

Helpful Report

Posted 2 years ago

Dear Mr Wyllie, Thank you for taking the time to leave us a review. I can see you have since spoken to one of our advisors who have assisted you in registering your flights on Smart Luggage. I can see your Smart Luggage and Just Travel accounts are active meaning you have successfully created a password and logged in. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 2 years ago

“Look up your records you have cancelled our contract”

Helpful Report

Posted 2 years ago

Dear Mr Kerr, Thank you for leaving a review. We are sorry that we could no longer continue cover at this time due to a change in risk on your policy. We are pleased we were able to provide a full refund of your policy premium to enable you to seek cover elsewhere. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 2 years ago

“Does first health question , all parts , mean "issues" in the last five years only. Does medication mean NEW medication in last 5 years or EVER. Confusing”

Helpful Report

Posted 2 years ago

Dear Mr Henderson, Thank you for taking the time to leave us a review. Question 1 of our medical declaration is if you have EVER had treatment for any of the following; - Heart or circulatory conditions - Diabetes - Strokes or High blood pressure - Any type of cancer whether in remission or not - Any lung or breathing conditions - Any organ transplant or dialysis Question 2 - "In the last 5 years, has anyone named on this policy suffered from a serious or recurring medical condition, been prescribed medication or received treatment or attended a medical practitioner's surgery?" This question only relates to any medical conditions you have had or been treated for within the last 5 years. The medication is for any new medication but also any medication within the last 5 years. For example, if you have been on medication for something for 7 years which you have a repeat prescription for, this would also need to be declared as you have still been prescribed medication for the condition within the past 5 years. I hope this helps but should you have any further queries, please contact our office free on 0800 294 2969 and our advisors will be happy to help you. Kind Regards, Claire

Posted 2 years ago

“Quoted £55.48 on 23rd September for bronze cover to travel in December ,advised by consultant in view of possible covid restrictions may be worth taking out the insurance nearer the time.On calling back last week told the same policy had increased to in excess of £170 because of a birthday. Explained birthday would have still happened irrespective of taking out the policy but no satisfactory explanation given.Only when i phoned back & spoke to a different consultant was given the option of a different policy at £115,think it very much depends on who you speak to !”

Helpful Report

Posted 2 years ago

Dear Mrs Cooke, Thank you for taking the time to leave us a review. I can see the quote you had in September was £55.48 excluding baggage & £64.34 including baggage which included a 13% discount as we did have a promotion running at the time. In the call from the 26th September it was discussed that cancellation cover would be in place from the date of purchase until the start date of your trip. It was also queried about cancelling the policy to which we explained there was a 14 day cooling off period. After discussing this with you, you advised you do not usually take out cover until a week before you travel and therefore will wait until closer to your trip. Our prices are only valid for 14 days therefore we cannot guarantee a price outside of this period. Having a birthday can also mean you fall into a different age bracket which can increase a premium. However the prices are based on your age at the date of purchase rather than if you have a birthday at all during the policy period. I hope this helps but should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 2 years ago

“I can’t log in despite putting in password The “register “ field is greyed out so can’t click on it As a result I cannot get cover and I have paid for this If I am doing something wrong please advise”

Helpful Report

Posted 2 years ago

Dear Mr Balestrini, Thank you for taking the time to leave a review. I am sorry to hear you are having trouble with your online account. I can see that your account status is active which means you will need to use the password you have set previously to access your online account. However if you can't remember this password I have also sent you a re-set password email - this link will expire after 1 hour. Please note the password must be at least 8 characters, including a capital letter, number and a special character e.g ! # ?. Should you have any further issues please don't hesitate to contact our office. Kind regards Nyomi

Posted 2 years ago

“Very poor service in answering telephone calls”

Helpful Report

Posted 2 years ago

Dear Mrs White, Thank you for your review. We are disappointed to hear that you have experienced long wait times for your call to be answered. We are sorry that on this occasion you feel that our usual high standards have not been met. Just Travel Cover endeavours to provide the best possible service to our customers and adhere to our target service levels. Kind Regards, Claire

Posted 2 years ago

“I have used just travel for a number of years but won't be using them again. I wanted to add trekking to my policy and extend or renew it. I had been trying to do this for the last month and each time I spoken with someone they gave me differing info.....I would have to start a new policy with a different organisation under the just travel umbrella and then that I couldn't do that as you don't use other companies. I ended up calling back on Friday with plenty of time. The person is spoke to couldn't deal with me apparently even though I just wanted trekking adding. They said they would call back but didn't. I have to call and chase. They then called about 5.15 and said they couldn't do anything that day as I'd left it too late. When i challenged that I had called hours before the person turned that around on me as well and said they have lots of customers to deal with and that call backs can take along time, which I understand but didn't like being blamed for calling too late. The person then made out that they all of a sudden couldn't hear me and put the phone down which I felt was due to it being 5.25pm on a Friday. I called back to be told you were closed. I had to book a single trip that cost me £69 when I already have cover. Had I not already got cover with just travel there is no way I would have brought this again, to stand along side the original insurance. I certainly will not be using this service again and will advise friends and family not to either”

Helpful Report

Posted 2 years ago

Dear Miss Halliday, I am sorry to hear about the issues you have experienced. We are investigating this and will give you a call on your return from your trip. I hope you enjoy your trip and we will speak soon. Kind Regards, Claire

Posted 2 years ago

“Just travel OK just aig insurance very poor we contacted them in Egypt they promised to ring back in 2 or 3 hours it took 3 days poor contact between hotel doctor aig and hospital we were left alone to sort it out then refused the claim waste of time”

Helpful Report

Posted 2 years ago

Dear Mrs Lewis, Thank you for taking the time to leave a review. I'm sorry to hear you are dissatisfied with your claims provider. We have arranged for an advisor to call you to discuss this further. Kind regards, Nyomi

Posted 2 years ago

“IT system didn’t work, call backs promised but never received”

Helpful Report

Posted 2 years ago

“Unable to create password that actually carries forward to allow the account to be created”

Helpful Report

Posted 2 years ago

Dear Mr Smith, Thank you for taking the time to leave a review. I am sorry to hear you are having trouble with your online account. To discuss this further we have tried to call you this morning, but we have not been able to get through. I can see that your account status is active which means you will need to use the password you have set previously to access your online account. However if you can't remember this password I have also sent you a re-set password email - this link will expire after 1 hour. Please note the password must be at least 8 characters, including a capital letter, number and a special character e.g ! # ?. Should you have any further issues please don't hesitate to contact our office. Thanks Nyomi

Posted 2 years ago

“too much trouble to access account”

Helpful Report

Posted 3 years ago

Dear Mr Low, Thank you for your time leaving us a review. I'm sorry to hear about you having problems with your online account. To resolve this problem you can contact our office on 0800 294 2969 and one of our advisors will assist you with this. Kind regards, Demi

Posted 3 years ago

“Disappointed as there was an issue where my payment could not be seen on system although on line transaction. A number of emails over 3 days went unanswered and a phone call left me unsure of customer service. Finally used chat service which was slightly better but ended cancelling the policy and obtaining elsewhere.”

Helpful Report

Posted 3 years ago

Good afternoon Mr Macleaod, Thank you for taking the time to leave a review and to bring this to our attention. I'm sorry to hear you did not have a positive experience with us this time and this matter will be investigated. If you would like to discuss this further, please contact our office on 0800 294 2969. Our lines are open Monday to Friday 9am-5pm and Saturday 9am-1pm. Kind regards, Demi

Posted 3 years ago

“You just Don't cover people with health issues.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for taking the time to leave us a review. We are an independent broker with many insurers on our panel, who provide cover for a wide range of medical conditions. Once we take your details we compare prices from these insurers – the rates/prices we provide are set by the insurers themselves and can vary depending on a number of factors including the destination you are visiting (the cost of the medical treatment in that country), your age and any pre-existing conditions you may have. I am sorry to hear our product was not suitable for you at this time and if you would like to discuss this in more detail please don't hesitate to contact our office. Kind regards, Nyomi

Posted 3 years ago

“Brilliant”

Helpful Report

Posted 3 years ago

“Booked and paid for my policy UNAJI/JT/030315/2022 and separately my Husbands policy GTGEX /JT/205092/2022 on Friday 20th May, had to reset password a few times, to try and access our documents, but STILL CAN'T. I also sent you an email regarding this situation, and you send us this to fill in?????..........We want our documents as requested, and paid for!!!”

Helpful Report

Posted 3 years ago

Dear Mrs Smithson, I understand from the notes on your policy that you have now been in contact with a member of our team and that you now have access to your account. I also understand we have responded to an email on the issue. If you do need any further assistance, please let us know on 0800 2942969. Thanks. Dale

Posted 3 years ago

“I have cancelled the policy as you were more than £70 more expensive than another valid qoute. The agent I spoke too did no appear well informed and showed little entuusiasm in dealing with me and my queries.”

Helpful Report

Posted 3 years ago

“I booked Cruise Cover and specifically asked if MISSED PORTS was included.I was assured that it WAS. Well I missed Gibraltar and had written proof from Cunard. Just Travel now tell me that I was NOT covered. Poor reflection on the Company and will not be using them again.”

Helpful Report

Posted 3 years ago

Dear Mr Gosling, Thank you for taking the time to leave a review and also for taking the time to discuss this over the phone with us. We will follow up our call with an email. Kind regards, Robyn

Posted 3 years ago

“Haven’t used it at all yet, so no idea of a rating”

Helpful Report

Posted 3 years ago

“I think the cost of the travel cover is exorbitant for 12 days, but felt I was in a corner and had to accept . If this cover was for a whole year I would find the cost acceptable.”

Helpful Report

Posted 3 years ago

“Not happy at all. The cover I booked for my cruise for 2020, that was cancelled due to the pandemic was not fully refunded by a voucher. When I have finally planned to go away again in November they have taken another £6 off me when they have rebooked me again on a different holiday.”

Helpful Report

Posted 3 years ago

Good afternoon Ms Lord, Thank you for leaving your review and for taking the time to speak to us regarding this again today. We look forward to having you as a continuous customer. Kind regards, Robyn

Posted 3 years ago

Just Travel Cover is rated 4.7 based on 20,190 reviews