Today I chose Just Travel Insurance to purchase cover , having kept details on what services they offer. I wanted a worldwide annual ( with pre existing medical conditions, which it clearly state , it offers) cover. I went on line and as I was filling in the details, one of their chat icons appeared on the bottom right corner. Clicked on it said what I wanted , only to be told , they cannot do that on line. So I retrieved my form and continued filling in, giving every bit of personal detail being requested on the questionnaire. Took me over and hour. Then pressed submit. Guess what! Sorry we are unable to provide your with a quote…..blah …blah….blah.
So I rang the phone number which appeared at the top of the page. First person answers, asks my name , date of birth and address. Told her what happened to my request for a quote online. She then said she’ll put me through to sales department. Then music playing for a few second. Then …hey up! I got cut off. A few seconds later she rang me back and apologised for cutting me off and put me back to sales. Another lady replies and asks for the same personal details I gave to the first lady. I again explained how I wasted over an hour of giving all my personal details online only to be told I cannot get a quote……no reasons given. So she told me that it is because of my medical conditions and my age,,,😡😡 and the fact that I opted for the maximum 93 days per trip. .It advertises about providing all these. Yet when completing the form, there is nowhere where it says you will be declined for such and such reasons.
This Travel Insurance company is appalling and people who are over 70 , have pre existing medical conditions and want to go on a long Summer holiday for up to 93 days, steer clear. It seems this company is not only ageist but also discriminates against those who are unfortunate enough to suffer medical conditions. I had not tried them before but now I know what they are like . It was a waste of time , effort and highly stressful. For the peace of mind, avoid Just Travel Insurance cover. They are not worth the hassle. Poor customer service, appalling enquiry/ quote request system . Utterly disappointed. Not even worth giving 1 star.
6 months ago
Just Travel Cover has a
4.7
average rating
from
18,309
reviews
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