Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House Toward Road , ,, Sunderland
Rating: 4.65

4.7 Rating 18,237 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

dale.robinson@justtravelcover.com

Location:

Victoria House Toward Road , ,
Sunderland
SR1 2QF

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Just Travel Cover 5 star review on 1st June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You didn't email me the documents!!!!”

Helpful Report

Posted 4 years ago

Dear Mr Stock, Thank you for taking time to leave us feedback. I can see that you email address has been used on more than one account which is causing a problem when emailing your documents. I have requested a copy is sent in the post for you. If you have any further queries or would like to discuss further, please do not hesitate to contact our office. Kind regards, Joy

Posted 4 years ago

“Gave me cover then cancelled it because the quote was wrong ....after I had paid !”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear that your policy was cancelled. I have reviewed your details and can see that the risk presented was unacceptable on an Annual basis and our system should not have allowed the policy to be purchased. This error has been reported to our IT department. We can look at a single trip for you instead if this is of any interested. I apologise for any inconvenience caused. Kind regards, Joy

Posted 4 years ago

“They won’t remove my email address from my mother’s account even though I’ve asked them too- I can’t receive my policy details because the email is linked to hers!!!! The reply was change your email address for my policy- disgusting, I don’t have another!!!! Surely this breaks data protection- not happy”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear you faced problems with changing your email address. I have looked into this for you and we should be able remove your email address from your mothers account and add this to yours. Please note that this will mean your mother will not be able to receive emails from us unless an alternative email address is provided. I apologise for any inconvenience caused but if you would like to discuss this, please give me a call. Kind regards, Joy

Posted 4 years ago

“Confusing quotes. Compensation for delays only starts after 12 hours. Far too long!”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking time to leave us feedback. As an insurance broker, we use a panel of A rated insurers and always offer the most competitive policy to meet your needs and requirements. I have reviewed our products and we have an alternative insurer who will provide cover for delays over 8 hours instead of 12. Please contact our office if you would like to discuss this option. Kind regards, Joy

Posted 4 years ago

“Your website is faulty. It would not allow me to proceed to accept the quote without further information which it would not allow me to input either. I had to complete by telephoning and finishing on the telephone.”

Helpful Report

Posted 4 years ago

Dear Mr Gulati, Thank you for taking time to leave us feedback and I am sorry to hear you faced problems when using our website. Feedback is always welcomed to continue to improve our system and procedures so if you would like to discuss this further, please do not hesitate to contact our office. I am pleased to hear you managed to get everything sorted over the telephone with one of our advisors. Kind regards, joy

Posted 4 years ago

“Seem to have found the right cover at a competitive price, but unable to see my documentation online. Would be helpful if you could email it to me or else send policy in the post.”

Helpful Report

Posted 4 years ago

Dear Dr Lahiri, Thank you for taking time to leave us feedback. I have requested a copy of your policy documents are posted to you. Please allow 3-5 working days to receive these. Kind regards, Joy

Posted 4 years ago

“I was charged an additional 21 pounds for medical reasons which was already covered on the original quote”

Helpful Report

Posted 4 years ago

Dear Mr Jackson, Thank you for taking time to leave us feedback. I can see from our records that the additional premium was charged due to a change in the medical screening answers. If you would like to discuss this further, please do not hesitate to contact our office. Kind regards, Joy

Posted 4 years ago

“i have been trying all day to print out my documents and getting nowhere can please somebody help i am not very good on the internet many thanks”

Helpful Report

Posted 4 years ago

Dear Mrs Rowlands, Thank you for taking time to leave us feedback. I can see from our records that you have spoken to an advisor today to discuss obtaining your documents. If you are still experiencing problems, please do not hesitate to get back in touch. Kind regards, Joy

Posted 4 years ago

“Had problems this time unlike in previous years which took two phone calls to ascertain that policy was fit for purpose. Thankfully I was given correct information by one of your staff by the name of Lucy unlike previous member of staff who must have been inexperienced”

Helpful Report

Posted 4 years ago

Dear Mrs Evans, Thank you for taking time to leave us feedback and I am sorry to hear you faced problems when trying to obtain information from our advisors. Your comments have been noted and will be investigated by our Training Manager. I am pleased to hear you received the confirmation you required from Lucy. Thank you for choosing Just Travel Cover again this year. Kind regards, Joy

Posted 4 years ago

“I asked for a paper copy of my policy and it has not come...same as last time”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your email. I apologise that your policy documents were not posted to you initially - our records show that these were emailed to you. There is a note to show that your documents have now been posted to you (sent 17/07/2019). If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy

Posted 4 years ago

“Price for a short trip had gone up by around 10 pounds on last year's price”

Helpful Report

Posted 4 years ago

“after numerous phone calls still could not print my documents. Had to send them through the post”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear of the problems you faced when receiving your documents. I can see from our records that your policy documents have now been posted to you. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy

Posted 4 years ago

“Policy came through with very restrictive conditions (riding a motorcycle up to 50cc only). To ride one (my own) up to 125cc would be over £84 extra!”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear that the policy offered did not meet your needs and requirements. As an Insurance Broker we use a number of different Insurers to compare prices and ensure we are providing the best product available to you. When riding a motorcycle with an engine size over 50cc, all insurers on our panel class this as a higher than standard activity when travelling abroad which does result in an influx in premium. I am sorry we were unable to assist further on this occasion. Kind regards, Joy

Posted 4 years ago

“I cancelled the two policies I had taken out as I got them cheaper. I was particularly surprised at the insurance I was taking out for three days for my daughter and myself which was very expensive. Yours previously has always been good value.”

Helpful Report

Posted 4 years ago

Dear Mrs Peyton, Thank you for taking time to leave us feedback and I am sorry to hear you have chosen to cancel your policy with us. As an insurance broker, we use a panel of A rated insurers to ensure we are providing the most competitive quotation based on your needs and requirements. I am sorry we were unable to provide a suitable policy on this occasion and I hope you will consider obtaining a quotation from us again in the future. Kind regards, Joy

Posted 4 years ago

“Not talk to in good maner”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking time to leave us feedback and I am sorry to hear you did not receive the customer service we would expect. Please contact our office to discuss further and we will look into this for you. Kind regards, Joy

Posted 4 years ago

“I have the Bronze cover as I went for the cheapest option but am not realy sure if I should have gone for the Silver or Gold. I don't realy understand what I need as I dont understand what all the different things are and I didn't feel like there was time to ask the person I spoke to about them all or that they were explained clearly in the first place.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for taking time to leave us feedback. I understand you have now spoken to one of our advisors who have confirmed details of your cover. Thank you for choosing Just Travel Cover and I hope you enjoy your trip. Kind regards, Joy

Posted 4 years ago

“There was query about the discount given to me as a past customer could have been handled more pleasen”

Helpful Report

Posted 4 years ago

“The process was far too long winded and when I was going to decline the quote due to cost the process instantly reduced by around £90.00.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am pleased to hear we have been able to arrange your Travel Insurance again this year. I can see from our records that your renewal quotation was automatically invited with your previous underwriter however upon speaking to your and going through the renewal process, an alternative Insurer was available at a lower price. We also applied your 10% renewal loyalty discount which also reduced the premium further. Thanks again for choosing Just Travel Cover and I hope you enjoy your trips throughout the year. Kind regards, Joy

Posted 4 years ago

“I wanted annual cover, but you refused because I’m having hormone injections. Why? I booked 2 single trips with you and only received paperwork for one, This has hopefully been remedied with a phone call this morning.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry you are unable to obtain an annual policy. As an insurance broker, we search a panel of A rated insurers to ensure we are providing a policy suitable to your needs and requirements. I have reviewed your policy and can see that the medical condition disclosed is unacceptable on an Annual policy with all insurers on our panel at this stage however single trips are acceptable. I can see that both policies have now been posted to you. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy

Posted 4 years ago

“Changed the quote and then rang back to say the trip (a cruise to Antarctica)) had been referred to the underwriters. I still don't know whether we are insured or not!”

Helpful Report

Posted 4 years ago

Just Travel Cover is rated 4.7 based on 18,237 reviews