Name: Justmylook
Rating: 4.62

“The branded products were fine the satin sleep cap was cheap and so tight it left a mark all day. Would not recommend”

Posted 7 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 7 months ago

“Very delayed delivery”

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Posted 7 months ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 7 months ago

“Took multiple emails over a few days after my parcel was late, then after a few responses they finally agreed to track my parcel to find that Royal Mail never sent it. Was helpful in the end but I won’t be using the website again. Took nearly 3 weeks to get my refund”

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Posted 8 months ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 8 months ago

“I bought some vegan sulphate free shampoo and conditioner from here as I thought that I was getting a half price bargain reduced to £8 each I wasn't that impressed with the product but put it down to experience. I feel even more disappointed when I stumbled across the exact same product for £1.89 in home bargains.”

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Posted 8 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 8 months ago

“Don't dispatch items back”

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Posted 8 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 8 months ago

“Didn’t receive my free gift as it was advertised got an email saying out of stock not good should be taken off if out of stock”

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Posted 10 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out to advise that our free gifts are only available while stocks last, we can see that the item did not add to your basket and has been removed from the site. Sincere apologies for the inconvenience caused. Justmylook x

Posted 10 months ago

“I picked the wrong product in error, realised straight away and emailed to cancel the order. The order I didn't want arrived very quickly but still waiting for a reply to the email.”

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Posted 10 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out and provided the requested details. Sincere apologies for the inconvenience caused. Justmylook x

Posted 10 months ago

“Not received items unable to leave feedback”

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Posted 10 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 10 months ago

“My items took 10 days to arrive which might not have been your fault but there is no way of contacting you apart from email of which I sent three…took 5 days to reply”

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Posted 10 months ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 10 months ago

“O am still not receiving my Rosemary oil”

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Posted 11 months ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 10 months ago

“I’ve received the wrong product, since sending back to have the right product sent out there has been no communication. I NEED this product can someone contact me asap”

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Posted 11 months ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 11 months ago

“The items arrived in good time however the free gift which u should have received due to spending a certain amount was never received, therefore the reason for 2 star , I would have given 2.5 but there was no option for that. If you advertise free gifts then this should have been honoured and it was not”

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Posted 11 months ago

Hello, Thanks for your review. Unfortunately as per our terms and conditions our free gifts are only available while stocks last. Sincere apologies for the inconvenience caused. Justmylook x

Posted 11 months ago

“The glaze colour was nice enough but after 2 washes,I could see my grey hairs coming back,also my usual colour I put in produced the same gloss,shine effect,so I don't know why one should get excited about glaze.”

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Posted 11 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 11 months ago

“Wrong Prada scent delivered,bigger bottle but wrong ,kept bottle as scent is nice just not what I ordered hence the 2 stars”

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Posted 11 months ago

Hello, We are terribly sorry to hear that you received the incorrect item. Please send photos to customerservices@justmylook.com and we'll get that sorted for you. Apologies for any inconvenience caused. Justmylook x

Posted 11 months ago

“I ordered 2 items, one of the items was damaged and poor quality.”

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Posted 11 months ago

Hello, We are sorry to hear that your order arrived damaged. Please send images to customerservices@justmylook.com and we'll get that sorted for you. Apologies for any inconvenience caused. Justmylook x

Posted 11 months ago

“The products great but the constant harassment via email is annoying”

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Posted 11 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will unsubscribe you from our mailing list. Justmylook x

Posted 11 months ago

“The product was good but took 10 days to deliver. In future I’d order from somewhere with faster delivery service. It wasn’t the mail system. It took a week for them to dispatch the order.”

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Posted 11 months ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 11 months ago

“I'm an EU buyer, I bought a Wahl Beretto at a decent price, €132, but the customer experience was disastrous. Misleading advertisment, the promised next day delivery is in fact just for UK, but no mentions that for EU is 5-6 on the product description. The EU country being next door, Ireland. NO tracking number. They provided me a tracking number after 24 hours from my specific request by email. No tracking number in My Account website page. The FedEx tracking number provided by email after my request shown zero updates regarding where the parcel is located. Clicking on the tracking number, redirected me to a blank FastWay branded page. The FedEx page showed just Delivery Attemp but no attempt on the respective day(the 8th day from paid order date). After a day(the 9th day after the order placement day) a courier finally arrived at my door in an unbranded car, unbranded clothes, with no phone call before arrival as regular couriers. During these 9 days, on the 7th day I asked JustMyLook by email to cancel my order and refund. No response from JustMyLook. The product is good, functional, but the buying experience was disastrous. Never again. Buying from Amazon Germany is prefferable.”

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Posted 11 months ago

Hello, Your order is marked as delivered to your address, please see: https://fcbtracking.fedex.com/?MyFICNumber=JML28283533 With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 11 months ago

“Unfortunately l am dissatisfied with the product l purchased. I expected a better outcome.”

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Posted 11 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 11 months ago

“Sadly the formula was changed by the manufacturers so the consistency and smell that I loved so much about this product is no longer there. Sadly I will now have to find an alternative product 😒”

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Posted 1 year ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out to advise that we currently only hold stock of the new and improved formula. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Justmylook Reviews