Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.59

4.6 Rating 96,656 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 96,656 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 14th September 2025

Liuba Zait

2162

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service team are rude, ignorant and dismissive. Products turned up a week late”

Helpful Report

Posted 6 months ago

Hello, Thanks for your review. We are very sorry to hear that. We apologise for any delays. We've looked into this and can see our customer care team reached out to assist you. Apologies for any inconvenience caused. Justmylook x

Posted 6 months ago

“The brush I ordered was not as good as my old one. The bristles are too soft and do not hold hair well when blow drying”

Helpful Report

Posted 6 months ago

Hello Margaret, Thanks for your review. We are very sorry to hear that. Unfortunately as we're not the manufacturer of the item we have no control over the performance of the product. Apologies for any inconvenience caused. Justmylook x

Posted 6 months ago

“Order arrived 1 week late, no explanation... 1 item missing, again wasn't informed. When I emailed was told it was out of stock and refunded. However, why wasn't I told before hand and refunded instead of waiting for me to email. Were you hoping I'd ignor the fact a £55 giftbox wasn't delivered and say nothing? My previous orders were delivered next day and no issues”

Helpful Report

Posted 6 months ago

Hello, Thanks for your review. We apologise for any delays and inconvenience caused due to stock issues. If you need further assistance regarding this parcel, please get back in touch. Justmylook x

Posted 6 months ago

“Website is good, good variety of products, competitive prices and quick delivery. So why the two? Customer services. I have placed three orders and two of them were fine. One arrived damaged with leaking shampoo and a broken pump on a 1000ml bottle. I figured it would be a simple fix of supplying a replacement pump, I mean I could have asked for a full replacement product but I thought a pump would be fairer and easier. Anyway going round in cicles with Luther their AI agent was frustrating as hell and even when speaking with actual people the problem has not been resolved. Hoping for a refund now as they seem unable to supply a pump. We shall see if that happens.....”

Helpful Report

Posted 6 months ago

Hello, Thanks for your review. We are terribly sorry to hear that your order arrived damaged. We've looked into this and can see our customer care team has reached out to resolve this for you. Apologies for any inconvenience caused. Justmylook x

Posted 6 months ago

“Discount codes advertised in justmylook web site wasnt working, so I contacted customer service to ask why. Wasted 20min. to find out that codes expired last night but they still appear on the website and IT department is working on it. Respect eachother time, something to improve.”

Helpful Report

Posted 6 months ago

Hello, Thanks for your review. We are very sorry to hear that. We will pass on your feedback to the relevant department. Apologies for any inconvenience caused. Justmylook x

Posted 6 months ago

“We wanted our purchase for a present. The website said a delivery time of 3 days. It did not even leave their warehouse for a week. It arrived too late to gift. Not impressed.”

Helpful Report

Posted 6 months ago

Hello Derek, Thanks for your review. We apologise for any delays in transit, unfortunately this was out of our control. If you need further assistance regarding this parcel, please get back in touch. Apologies for any inconvenience caused. Justmylook x

Posted 6 months ago

“2 weeks and I haven’t received anything yet. No answers when I queried it. Would never use this website again”

Helpful Report

Posted 6 months ago

Hello Trish, Thanks for your review. Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 6 months ago

“Products arrived open and the contents all over the packaging. Customer service was poor at best..”

Helpful Report

Posted 6 months ago

Hello Susan, We are terribly sorry to hear that your order arrived damaged. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 6 months ago

“I ordered some perfume just after 17:00 on a friday as it said there cut off for same day dispatch was 18:00. Great I thought, it says my present will arrive on the birthday day, I know I left it a bit late, but it was a last minute present I just noticed she needed. It didn't turn up on the birthday (it was a Wednesday) so i checked and it hadn't been actually dispatched until the Monday. So now it didn't arrive until the Friday 2 days late, now I know this isn't the end of the world but if they had said it wouldn't have been dispatch until the Monday and wasn't going to get to me by the Wednesday I wouldn't have bothered ordering it. I emailed to complain and got a stupid AI response. Why can't it just be a person 😕 When they did get to me (2 days later) I thought they would just give me a 10 or 15% refund for the trouble but no. They offered me a 10% off my next order but it was only for full price items, well thank you very much. Who pays full price, I wouldn't have even come across this site if I wasn't looking for offers. So I nicely replied saying a 10% refund would be better as I may not even use there site again. That was a week ago and no reply so i think they are now they are ignoring me. How am I going to cope without that 10% off the normal highly inflated prices of perfume 🤔 Sure I will survive.”

Helpful Report

Posted 6 months ago

Hello Neil, Thanks for your review. We apologise for any delays and inconvenience caused. We can see our customer care team has reached out with a goodwill gesture. Apologies again. Justmylook x

Posted 6 months ago

“I bought £100 worth of products and only 2/3 arrived. I have tried to contact customer services and they do not respond. Very disappointing. Was my first and last time ordering from this website.”

Helpful Report

Posted 6 months ago

Hello Abbey, Thanks for your review. We are terribly sorry to hear that. We've asked our customer care team to reach out and resolve this for you as soon as possible. Apologies for any inconvenience caused. Justmylook x

Posted 6 months ago

“Got told my order would be delivered in 3-5 working days. WRONG. Was waiting nearly 2 weeks.”

Helpful Report

Posted 6 months ago

Hello, Thanks for your review. We apologise for any delays during transit, unfortunately this was due to customs therefore out of our control. If you need further assistance regarding this parcel, please get back in touch. Apologies for any inconvenience caused. Justmylook x

Posted 6 months ago

“Great site prompt delivery well packaged products! BUT if wrong order or products missing the aftercare is shocking! Still waiting weeks for both my orders to be corrected 🙂”

Helpful Report

Posted 7 months ago

Hello Dawn, Thanks for your review. We are very sorry to hear that. We've asked our customer care team to reach out and resolve this for you as soon as possible. Apologies for any inconvenience caused. Justmylook x

Posted 7 months ago

“Received an incorrect item in my order and contacted customer services. Got an AI reply saying sorry and no actual human has been in touch with me to correct the mistake over a week later. Yes they have good prices but I'm not sure this company is worth the hassle.”

Helpful Report

Posted 7 months ago

Hello, We apologise you were sent the incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 7 months ago

“The product (hair cream) arrived quickly enough, but it must have become rancid in storage at justmylook and smelt terrible when I opened it, I contacted customer support via their chat bot 5 days ago now and have had no reply since.”

Helpful Report

Posted 7 months ago

Hello, Thanks for your review. We are very sorry to hear that. We can see our customer care team has reached out to resolve this for you. Apologies for any inconvenience caused. Justmylook x

Posted 7 months ago

“My parcel was lost. I did not receive anything.”

Helpful Report

Posted 7 months ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 7 months ago

“I have placed several orders with this company over the last two years and been very satisfied. However my latest order was missing an item. I contacted customer services immediately, highlighting the issue. It is now ten days since I first brought the matter to their attention and despite several emails to them and sending a photo of the packaging I am still waiting for a reponse. Their website states they will swiftly resolve any issues but clearly this is a misleading statement. If they value their customer base then they really need to improve the after sales service.”

Helpful Report

Posted 7 months ago

Hello, Thanks for your review. We are very sorry to hear that. We've looked into this and can see our customer care team has reached out and re issued the missing item. Apologies for any inconvenience caused. Justmylook x

Posted 7 months ago

“I’m not convinced the items were genuine, wanted Hugo boss got boss without the Hugo on the bottle. Advertised as Hugo boss!”

Helpful Report

Posted 7 months ago

Hello Duncan, Thanks for your review. We can confirm we are an authorised Hugo Boss stockist therefore the item received is genuine as labelled. They have recently updated their packaging. Apologies for any inconvenience caused. Justmylook x

Posted 7 months ago

“Only one bottle was full. The 2 hemp ones were only about 2 thirds full. When I popped the cap open the bottle filled with air so I will not be buying from here again. Prices are good but then you don't get a full bottle soooo... Also previous order didn't arrive after a week with no communication to tell me they didn't have items in stock. Still happy to take my money tho. First few months using just my look was spot on but now I'll shop elsewhere.”

Helpful Report

Posted 7 months ago

Hello, Thanks for your review. We are very sorry to hear that. We can confirm all items are dispatched in a brand new, unused condition. Please send images to customerservices@justmylook.com and we'll look into this for you. Apologies for any inconvenience caused. Justmylook x

Posted 7 months ago

“I got an email today my perfume had arrived even though it didn’t. I had to email to inform justmylook that I don’t receive it. It took a few days for them to get back to me. Eventually they did and my perfume arrived. This is my first time to use this company. I won’t be rushing back.”

Helpful Report

Posted 7 months ago

Hello Sinead, Thanks for your review. We are very sorry to hear that. Your order is marked as delivered to your address on the 23th Jan. If you need further assistance regarding this parcel, please get back in touch. Apologies for any inconvenience caused. Justmylook x

Posted 7 months ago

“Products were good value for money but the delivery time was ridiculous it took around 2 weeks which is a long time to wait as I have ordered things from different country before and they have never taking this long. Other than that ok”

Helpful Report

Posted 7 months ago

Hello, Thanks for your review. We are terribly sorry to hear that. We apologise for any delays during transit, unfortunately this was out of our control. We can see our customer care team reached out with the tracking info. If you need further assistance regarding this parcel, please get back in touch. Apologies for any inconvenience caused. Justmylook x

Posted 7 months ago

Justmylook is rated 4.6 based on 96,656 reviews