Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.59

“Product excellent. Delivery was a shambles with timescales/promises not adhered to.”

Posted 2 months ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 2 months ago

“Don't like the way prices change from webpage to checkout ..this is very annoying as you don't get the original displayed price”

Helpful Report

Posted 2 months ago

Hello, Thanks for your review. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 2 months ago

“Had a missing item out of my order, had 20, 000 emails, prof of delivery photo, all my information for the order, only having to find out it was out of stock and never sent in the first place, sutrly this was visible in the 1st place”

Helpful Report

Posted 3 months ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and refunded the missing item due to stocking issues. Sincere apologies for the inconvenience caused. Justmylook x

Posted 3 months ago

“Items were damaged.”

Helpful Report

Posted 3 months ago

Hello, We are sorry to hear that your order arrived damaged. Please send images to customerservices@justmylook.com and we'll get that sorted for you. Apologies for any inconvenience caused. Justmylook x

Posted 3 months ago

“Information not clear about next day delivery when I ordered on a Friday eve, paid extra and did not arrive for 3 days with no update on tracking or delivery information”

Helpful Report

Posted 3 months ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 3 months ago

“This perfume has a lovely, fresh scent that instantly lifts your mood. However, the fragrance doesn't last long and tends to fade within a few hours, which can be disappointing if you're looking for a longer-lasting aroma. Despite this, it's a great choice for a quick boost of scent during the day or for casual outings.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 3 months ago

“Ordered it as it said 48 hour delivery and it was not even sent out to be shipped by just my look for 3 days which was annoying as I need it for a certain date. Not reliable”

Helpful Report

Posted 3 months ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 3 months ago

“Got wrong product.”

Helpful Report

Posted 3 months ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 3 months ago

“Two of the items arrived damaged, packaging was poor.”

Helpful Report

Posted 3 months ago

Hello, We apologise that you received a damaged order and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 3 months ago

“Disappointed with not receiving 1 item from my large order.Instead it was charged for & a much cheaper item was dispatched, with original item still on the invoice.I had to photograph, package print off label & return item to start my resolution.Original order was for a birthday gift & large enough to qualify for express shipping. Customer service is long & frustrating & sends you in a loop, I’d prefer to speak with a human.”

Helpful Report

Posted 3 months ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 3 months ago

“Cool item and shipping side great. However. The product won't cut my hair. It burns a lot and won't take to scalp. Purchase wasn't what I expected.”

Helpful Report

Posted 3 months ago

Hello, Thanks for your review. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 3 months ago

“Bad experience I received a perfume that was not at all same smell as the original. I wanted to return it but they refused to charge or refund it.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 3 months ago

“Ordered shampoo and conditioner set as part as a present but unfortunately when I unpackaged it the top of the shampoo bottle was missing and it had leaked everywhere! Reported it twice with photo evidence and have not heard a thing back! The product is great but it’s half gone and can’t be given as a gift!”

Helpful Report

Posted 4 months ago

Hello, Thanks for your review. We are sorry to hear that you have received a damaged order. We have asked our customer care team to reach out and resolve this for you. Sincere apologies for the inconvenience caused. Justmylook x

Posted 4 months ago

“Brought 2 large tins of Tigi hairspray and neither work. Not the fault of justmylook as obviously they don’t test them but it’s still £25 down the drain”

Helpful Report

Posted 4 months ago

Hello, Thanks for your review. We are sorry to hear that you haven't received a damaged order. We can see that our customer care team has reached out and refunded the damaged items as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 4 months ago

“The products I ordered are excellent, the quality is undeniable. The bad part is the delay in delivery. They even sent one of my products open, and 1/4 of the Loccitane oil I ordered leaked out.”

Helpful Report

Posted 4 months ago

Hello, Thanks for your review. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 4 months ago

“They sent me the wrong shade powder. When i sent an email too customer review they told me my order was wrong when i had given them proof that the powder was in the wrong shade. Didn't try too resolve it.”

Helpful Report

Posted 4 months ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 4 months ago

“Product is great, but delivery was supposed to be tracked 48. It took 6 days!!!!!!”

Helpful Report

Posted 4 months ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 4 months ago

“I didn't plan to leave a review but I keep getting emails from JustMyLook to review them, so here you go. Bad experience overall. Great prices which I'm sad I'll miss out on but I will avoid ordering from here again due to ambitious promises not being met, a difficult customer service to speak to and a suspicious review system. I've ordered twice, first time was fine (was impressed even) but I did receive a suspciously empty product with a broken seal... As it was 99p on sale I didnt bother chasing it, although I did raise a fault product request which was ignored, I did provide pictures. I would've liked some sort of response to explain why the product was basically empty and opened. I mentioned this in a review for the product, as maybe it was just a fault on the product but they refused the review it seems as I don't see it on the site. Second parcel includes a product that may or may not have been opened, pretty hard to tell. I decided I didn't want to follow it up considering how they ignored my first request. This package was also FULL of bubble wrap, when the first one wasn't. Not sure why they'd do that, I do really appreciate protecting the products (I'd do the same) but the amount of wrap they included in this parcel was excessive. Also, they promise 48 hour delivery: I waited almost a week for my parcel with no updates. The only update I got was Royal Mail finally telling me it's out for delivery. Overall, I don't get a trusting feeling with this company: first ignoring a faulty product request regarding an opened and pratically empty product and then being silent with my order. And on top of that, they screen reviews of products. That seems suspicious.”

Helpful Report

Posted 4 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will investigate this further for you. Justmylook x

Posted 4 months ago

“The length of time of delivery was not what was described. Delivery was stated as ‘Royal Mail 48 Tracked (same day dispatch before 6:00 pm)’ it was ordered before 6pm , not despatched for 2 days , and took 5 days to arrive . Not at all happy. Would have used another site for quicker delivery time if known.”

Helpful Report

Posted 4 months ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 4 months ago

“Overall okay - I wasn’t happy with the quality of the spray tan solution I ordered, the Bondi Sands Ultra Dark. I contacted customer services and they told me they couldn’t do anything as I had already opened it(how else would I know it wasn’t any good?) I then followed it up and they offered 10% off my next order. The delivery was quick and rest of the products were good but overall won’t be ordering again.”

Helpful Report

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Justmylook Reviews