Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.59

4.6 Rating 96,652 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 96,652 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 14th September 2025

Liuba Zait

2162

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was fine Packaging was awfull everything was falling out fortunately we have a good postie who said to check that the package contents were all there He also said this poor packaging is common with this company”

Helpful Report

Posted 7 months ago

Hello Leanne, Thanks for your review. We are very sorry to hear that. Please send photos to customerservices@justmylook.com and we'll look into this for you. Apologies for any inconvenience caused. Justmylook x

Posted 7 months ago

“Delivery took too long”

Helpful Report

Posted 7 months ago

Hello Vera, Thanks for your review. We apologise for any delays during transit, unfortunately this was out of our control. If you need further assistance regarding this parcel, please get back in touch. Apologies for any inconvenience caused. Justmylook x

Posted 7 months ago

“Im still waiting for my products which went to the wrong address. This was not Just my looks fault but the problem was they were impossible to contact to rectify it. I realised what had happened as I pressed confirm and from that point tried everything to reach them. No response for 5 days when the goods were over 400 miles away.”

Helpful Report

Posted 7 months ago

Hello Linda, Thanks for your review. We apologise we were unable to amend your delivery address. We can confirm your order is marked as delivered to the address provided at the checkout. It is the customer's responsibility to leave correct delivery details at checkout. Apologies for any inconvenience caused. Justmylook x

Posted 7 months ago

“product came damaged and had leaked all over the packaging. no response from customer service”

Helpful Report

Posted 7 months ago

Hello, Thanks for your review. We are terribly sorry to hear that your order arrived damaged. We've asked our customer care team to reach out and resolve this for you as soon as possible. Apologies for any inconvenience caused. Justmylook x

Posted 7 months ago

“I ordered shampoo and conditioner set and a pump to administer shampoo which doesn’t work, have contacted to advise the pump not sucking up and it’s a process of videoing and emails”

Helpful Report

Posted 8 months ago

Hello Kirsty, We are terribly sorry to hear that your order arrived damaged. Please send photos to customerservices@justmylook.com and we'll get that sorted for you. Apologies for any inconvenience caused. Justmylook x

Posted 8 months ago

“Was told my parcel would be here in 3-5 working days. When the five days had passed I emailed them and they told me 4-6 working days. It actually took 13 days in total. Email response was very fast but false information for the shipping times👍🏼”

Helpful Report

Posted 8 months ago

Hello, Thanks for your review. We apologise for any delays during transit, unfortunately this was out of our control. We've looked into this and can see your order is marked as delivered. If you need further assistance regarding this parcel, please get back in touch. Apologies for any inconvenience caused. Justmylook x

Posted 8 months ago

“faulty product,waiting for a response.i will update my review accordingly”

Helpful Report

Posted 8 months ago

Hello Stephen, Thanks for your review. We are terribly sorry to hear that. We can see our customer care team has reached out with the faulty returns info. Once processed the team will be back in touch via email. Apologies for any inconvenience caused. Justmylook x

Posted 8 months ago

“Still no order - cs basically just said it’s en route and to wait”

Helpful Report

Posted 8 months ago

Hello Megan, Thanks for your review. We apologise for any delays in transit, unfortunately this is out of our control. We will chase the courier to ensure the goods are delivered to yourself as soon as possible. We can see our customer care team has reached out with the tracking info. Apologies for any inconvenience caused. Justmylook x

Posted 8 months ago

“Product was extreamly late on arrival”

Helpful Report

Posted 8 months ago

Hello Liam, Thanks for your review. We apologise for any delays during transit, unfortunately this is out of our control. We've looked into this and can see your order is currently out for delivery. Apologies for any inconvenience caused. Justmylook x

Posted 8 months ago

“I returned an item which I didn't even take out of the delivery packaging because I realised I'd purchased the wrong thing. It was hard to work out how to return it - no clear online instructions. I found a customer service email address and after a few back and forth emails I was given the return address. I've sent back the item packaged and in perfect, resellable condition and still not received a refund. Disappointing.”

Helpful Report

Posted 8 months ago

Hello, Thanks for your review. We are sorry to hear that. We can see our customer care team has reached out with the returns info. We aim to process all returns within 5 working days. Please email customerservices@justmylook.com with the tracking info and we'll look into this for you. Apologies for any inconvenience caused. Justmylook x

Posted 8 months ago

“Poor customer service. Was told I would have my parcel in 5 days. I didn’t actually mind that it hadn’t arrived in 5 days, the issue was I received no updates with regard to my parcel and when it might arrive. I chased numerous times and received nothing but silence.”

Helpful Report

Posted 8 months ago

Hello Claire, Thanks for your review. We apologise for any delays in transit, unfortunately this was out of our control. We can see our customer care team reached out to assist you but no response was received. Apologies for any inconvenience caused. Justmylook x

Posted 8 months ago

“I placed my order on the 9th of December and it didn’t arrive till the 2nd of January - on the website it states it would take 3-5 working days for order to be delivered. It took 14 working days not including weekends, Christmas period and New Years. Even though I was waiting 3 weeks for my order I received 2 emails within that period asking me to rate my products?? I definitely would not be inclined to purchase from Justmylook again or recommending.”

Helpful Report

Posted 8 months ago

Hello Su, Thanks for your review. We apologise for any delays during transit, unfortunately this was out of our control. Your order is marked as delivered. If you need further assistance regarding this parcel, please get back in touch. Apologies for any inconvenience caused. Justmylook x

Posted 8 months ago

“Sent the wrong products and communication was below par.”

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Posted 8 months ago

Hello, Thanks for your review. We are very sorry to hear that. We can see your order has been refunded in full. Apologies for any inconvenience caused. Justmylook x

Posted 8 months ago

“I really like JML however their postage service at the moment is terrible. Selected next day delivery for my last 3 orders but they arrive 1 week later with no courtesy.”

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Posted 8 months ago

Hello Nicole, Thanks for your review. We're very sorry to hear that. We've looked into this and can see the Royal Mail Tracked 48 hour delivery was selected at the checkout, unfortunately this isn't a guaranteed service. Apologies for any inconvenience caused. Justmylook x

Posted 8 months ago

“Ordered on 7th December, today is 21st and I still have not received my order, too slow!”

Helpful Report

Posted 8 months ago

Hello Jacqui, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 8 months ago

“Still haven’t received my order”

Helpful Report

Posted 8 months ago

Hello, Thanks for your review. We apologise for any delays in transit, unfortunately this is out of our control. We will chase the courier to ensure the goods are delivered to yourself as soon as possible. Apologies for any inconvenience caused. Justmylook x

Posted 8 months ago

“Incorrect items sent. Had to send at least five emails before I received a reply about how to send back. Not the best service.”

Helpful Report

Posted 8 months ago

Hello Sarah, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 8 months ago

“Started,went downhill when 1 of the goods sent wrong.Took from 7 to 10 to tell how to return goods. To late to send back to get back for Xmas,no confidence in company to sort out.Ijust left it as it was.”

Helpful Report

Posted 8 months ago

Hello Ronald, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 8 months ago

“Didn’t receive 1 item out of my order which is a Christmas present, have emailed and got an automatic response to say query being looked at, received a reply telling me they’ll investigate and still nothing ! Waiting on a refund as requested but nothing yet unfortunately:( disappointed ☹️”

Helpful Report

Posted 8 months ago

Hello Nicola, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 8 months ago

“The rating is due to the customer service, wasn’t good at all. I ordered for a product, product was not delivered, I contacted to report a missing product and I was told that product was sold out. Why wasn’t I told before shipment that it was sold out????!!!!”

Helpful Report

Posted 8 months ago

Hello Grace, Thanks for your review. We are terribly sorry to hear that. Unfortunately due to stock issues the item was refunded. Apologies for any inconvenience caused. Justmylook x

Posted 8 months ago

Justmylook is rated 4.6 based on 96,652 reviews