Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.59

4.6 Rating 96,652 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 96,652 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 14th September 2025

Liuba Zait

2162

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think I bought for the first time from jml and received my big bottle of Cetaphil cleanser broken I have to put the pump on every time cant take it for travel as of course it will leak so had to buy another bottle. Apart from that everything was fine.”

Helpful Report

Posted 4 months ago

“No smell of my perfume very disappointing was cheap for a reason”

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Posted 4 months ago

“Ordering from Justmylook was easy and delivery was relatively quick. However, I was sent the wrong product. When I brought this to their attention, I was asked to return the incorrect product (fine) and once received they would post me the correct product. I have questioned this, as I do not believe that I should be out of product through an error or their part. So far there is no confirmation as to whether the correct item has been shipped.”

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Posted 4 months ago

“I’m sorry to make this review as I’ve been a happy customer for many years, but their customer service isn’t good - I made a purchase and within 15 minutes, asked for it to be cancelled but they still dispatched it the next day. I’ve worked for a cosmetics company so I am absolutely certain that you can action an order cancellation, especially if it’s straight after and if it hasn’t been processed yet. Also annoying that they don’t facilitate the returns process.”

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Posted 4 months ago

“The products are good however sadly their customer service isn’t great which is very sad. When a customer has a problem it takes a long time to get the problem solved. I’ve had a few issues hence my review. I choose the products as they are the ones myself and my family like. A customer service telephone number would be a plus . No incentive for valued customer purchases. I’ve spent over £200 in 3 transactions at the beginning of this April 2025 now they advertise a free gift with a £70 purchased which I’m not able to take advantage of unless i spend another £70 which at the moment I don’t need after spending over £200 . Customer service not willing to send a gift - perhaps I’m being an awkward customer . They say I’m a valued customer but I don’t feel like one - no free gift and I’ve never been sent a discount code in all the sales I’ve made over the last two years”

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Posted 4 months ago

“Took 10 days to receive my items. Items not great. Expensive experience Never again. Customer service poor as well.”

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Posted 4 months ago

“I was disappointed with my 1st purchase because the site were selling a product that was greatly reduced. (£10 instead of £24.99) I purchased 3 of them along with another item. The purchase went through and the PM left my account. However, a day after I received a refund of the payment and a message saying they'd cancelled my order with no reason. I therefore, contacted the customer services team and despite messaging 3 separate people they all sent the same, very ambiguous answer that the order 'must have been cancelled due to payment issues' indicating the problem was my fault. I also noticed, however that the reduced items I originally purchased had gone back up to the £24.99 price and the other item was the also still in stock. I therefore, advised the customer services team that, I felt that I had actually been penalised for their mistake, as they cancelled the entire order quite evidently because they had the items priced up wrongly. Now I appreciate mistakes happen and I'd have happily accepted if they apologised and maybe refunded 2 of them and allowed me to keep 1 at the reduced price or even if they admitted their errors. The thing that ticked me was the fact they all said the same thing about it being a payment issue my end-like they'd been puppytrained. I know 100% it wasn't a payment issues as the money was deducted then refunded -it wouldn't have taken at the point of payment if it was that. Overall disappointed that they took now accountability for their mistakes and made zero effort to appease me. I have subsequently made an alternative purchase that went through, using the same payment method and that went through with no issues so to me, that says it all. Not the best experience so be weary if you're attracted to an item due to price as -you may not receive the item even though you purchased in good faith......”

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Posted 4 months ago

“Everything is good except for one thing, I paid 5 pounds for two orders to get them on the same day before 2 pm and the orders arrived after three or four days, I did not like this at all and I did not receive a response from customer service or email. I was very sad, even if the shipping cost was returned to me. The prices and products are excellent, but the service is very bad. Thank you.”

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Posted 4 months ago

“This item was a special request as a gift, we struggled to find it anywhere so really pleased you sold it. We paid extra for same day dispatch and 48 hour delivery but the item was not dispatched and delivered as such and did not arrive in time”

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Posted 4 months ago

“Very bad delivery experience it’s showing in one day but I got 4 days later and even don’t give me any vouchers or discounts 🥲🥲”

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Posted 5 months ago