Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 104,192 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 104,192 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 6th July 2026

Prakash Kulkarni

Justmylook 5 star review on 5th July 2026

Queen Oladunjoye

Kayleigh Payne

Anonymous

2470

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got refunded for a product that was the main reason I wanted to make a purchase - with no explanation and could not then cancel order.”

Helpful Report

Posted 4 months ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team reached out and refunded the item due to stocking issues. Sincere apologies for the inconvenience caused. Justmylook x

Posted 4 months ago

“I have had very good experiences with JML. There is a wide variety of products at very competitive prices and there are frequently special offers. It’s an easy website to use. Delivery is quick and the packaging is robust. A great company!”

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Posted 4 months ago

“I liked makeup kit nd perfume. But its fragrance is not long lasting. Sol de Janerio yellow one.”

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Posted 4 months ago

“Excellent speedy delivery… fab customer service.. superb products at amazing prices..💕”

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Posted 4 months ago

“Fast delivery thank you would highly recommend”

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Posted 4 months ago

“sent to the wrong address.”

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Posted 4 months ago

Hello, Thank you for your review. We've looked into this, we can confirm that you left an incorrect delivery address at checkout. It is the customer's responsibility to leave correct delivery details at checkout. We will contact Royal Mail and try to retrieve your parcel. If we are successful, we will be in touch to either reship/refund the goods. Justmylook x

Posted 4 months ago

“Really great service best products”

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Posted 4 months ago

“It arrived very quickly, was extremely well packaged, and fully met my expectations. I would definitely buy it again!”

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Posted 4 months ago

“Quick delivery and good price. BUT so disappointed with the produce They have changed the essence of the perfume and body smoother. It's not the same and doesn't last. After using this for 30 years I'm so disappointed. Clinique will lose hundreds of customers.”

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Posted 4 months ago

“Fast, efficient service.”

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Posted 4 months ago

“First time using your website and it was a hassle free, enjoyable experience. Will be visiting again. In fact I’ll be on it later today looking for some aftershave. Thanks”

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Posted 4 months ago

“Easy to order and quick prompt delivery”

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Posted 4 months ago

“no issues; packed properly' delivered on time”

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Posted 4 months ago

“Happy with my purchase”

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Posted 4 months ago

“Great range of products at very competitive prices.”

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Posted 4 months ago

“The wrong product was sent. I have yet to receive the correct product.”

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Posted 4 months ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 4 months ago

“Great Value, Great service”

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Posted 4 months ago

“Absolutely Delighted with my purchases. Super Quick Delivery. Very Well Packaged. Great Delivery Updates. Altogether A Great Experience.”

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Posted 4 months ago

“Swift delivery, cheap and legit product”

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Posted 4 months ago

“Just my look is good as it’s great quality and reasonably cheap prices , the only bit of feedback is slow shipping which when delivering to Ireland takes close to a week and a half to a week , would give it a 4.5 out of 5”

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Posted 4 months ago

Justmylook is rated 4.6 based on 104,192 reviews