Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 106,266 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 106,266 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 18th October 2026

2720

Anonymous

Anonymous // 01/01/2019

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“Never received my order this company is scam do not buy anything from them”

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Posted 4 months ago

Hello, Thanks for your review. We can see your order has been delivered to your preauthorised safe place. Justmylook x

Posted 4 months ago

“I’d never buy from you again Poor imagery left me with wrong product and NO exchange Very disappointed”

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Posted 4 months ago

Hello, Thanks for your review. Images on our website are for illustrative purposes only and may vary depending on packaging updates with the manufacturer. Justmylook x

Posted 4 months ago

“Excellent service”

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Posted 4 months ago

“Mont Blanc Legend EDP. Honestly very disappointed as I have been wearing this fragrance before but it doesn’t stay for long just for 1 hr or so. It suppose to be stronger that EDT version. It’s to be fake. I still have not opened Burberry Touch yet”

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Posted 4 months ago

Hello, Thanks for your review. We can confirm all items are genuine as labelled and dispatched in the condition as provided by the manufacturer. Justmylook x

Posted 4 months ago

“The order arrived well wrapped and in a dhort amount of time. The packages were intact and were as ordered. I will definitely order from this firm again.”

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Posted 4 months ago

“Awful, lost parcel, still not received products. Ignored on WhatsApp for help, then told wrong info. Once this is sorted I will not use this online shop again.”

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Posted 4 months ago

Hello, Thanks for your review. We can see our customer care team has raised an investigation with the courier. Justmylook x

Posted 4 months ago

“Great products, quick delivery, would recommend”

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Posted 4 months ago

“Good value, quick delivery”

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Posted 4 months ago

“Great experience”

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Posted 4 months ago

“Horrible customer service”

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Posted 4 months ago

Hello, Thanks for your review. Apologies, due to recent policy changes, we are unable to amend delivery addresses. Justmylook x

Posted 4 months ago

“All products good quality I nice”

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Posted 4 months ago

“Delivery stated 48 hours Royal Mail, the parcel took 5 days , when I queried it I was told that’s it from Royal Mail , it shouldn’t be advertised as 48 hours or should be made clearer this is just an estimate. I wouldn’t have ordered from you if I had known .”

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Posted 4 months ago

“Perfect!!🥰😍”

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Posted 4 months ago

“They had just what I needed, I ordered easily and got them swiftly in the post. Great experience! Thank you!”

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Posted 4 months ago

“Easy to navigate, lots of choice at great prices and arrived well packaged and in quick time. I could go on but what else do you need to know?”

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Posted 4 months ago

“I am satisfied with the cosmetics and perfumes from Justmylook, I recommend it 🥰❤️”

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Posted 4 months ago

“Fast delivery and great product.”

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Posted 4 months ago

“Wrong item sent twice. Would not use again. Long wait for refund”

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Posted 4 months ago

Hello, Thanks for your review. We can see our customer care team has issued a full refund. Justmylook x

Posted 4 months ago

“Good service, received my order within a week, recommending.”

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Posted 4 months ago

“My parcel was returned a week ago and update about a refund.”

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Posted 4 months ago

Hello, Thanks for your review. We can confirm your order is being returned due to refusal. Apologies we have not yet received this. Once your parcel is delivered back to us the tracking history should update to Delivered by Cleckheaton DO. Justmylook x

Posted 4 months ago

Justmylook is rated 4.6 based on 106,266 reviews