Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 106,257 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 106,257 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 18th October 2026

2720

Anonymous

Anonymous // 01/01/2019

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“Horrible customer service”

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Posted 4 months ago

Hello, Thanks for your review. Apologies, due to recent policy changes, we are unable to amend delivery addresses. Justmylook x

Posted 4 months ago

“All products good quality I nice”

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Posted 4 months ago

“Delivery stated 48 hours Royal Mail, the parcel took 5 days , when I queried it I was told that’s it from Royal Mail , it shouldn’t be advertised as 48 hours or should be made clearer this is just an estimate. I wouldn’t have ordered from you if I had known .”

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Posted 4 months ago

“Perfect!!🥰😍”

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Posted 4 months ago

“They had just what I needed, I ordered easily and got them swiftly in the post. Great experience! Thank you!”

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Posted 4 months ago

“Easy to navigate, lots of choice at great prices and arrived well packaged and in quick time. I could go on but what else do you need to know?”

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Posted 4 months ago

“I am satisfied with the cosmetics and perfumes from Justmylook, I recommend it 🥰❤️”

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Posted 4 months ago

“Fast delivery and great product.”

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Posted 4 months ago

“Wrong item sent twice. Would not use again. Long wait for refund”

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Posted 4 months ago

Hello, Thanks for your review. We can see our customer care team has issued a full refund. Justmylook x

Posted 4 months ago

“Good service, received my order within a week, recommending.”

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Posted 4 months ago

“My parcel was returned a week ago and update about a refund.”

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Posted 4 months ago

Hello, Thanks for your review. We can confirm your order is being returned due to refusal. Apologies we have not yet received this. Once your parcel is delivered back to us the tracking history should update to Delivered by Cleckheaton DO. Justmylook x

Posted 4 months ago

“Excellent products, brilliant prices and quick delivery.”

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Posted 4 months ago

“Great experience. Massive choice of men’s fragrances and super competitive prices! Delivery was quick and items were packed securely. Would have no hesitation in recommending them! Many thanks”

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Posted 4 months ago

“Brilliant site, great range, great value and great customer service.”

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Posted 4 months ago

“Love Justmylook - huge selection of products at competitive prices and continuous stream of offers. Fast delivery too.”

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Posted 4 months ago

“Have used this site several times now. An amazing range of products and always good value.”

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Posted 4 months ago

“Very fast delivery great value”

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Posted 4 months ago

“As always excellent service. Great choice and prices are always good. Parcel was well packaged and arrived very quickly. Would always use Just My Look for my items. Cannot recommend enough.”

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Posted 4 months ago

“I placed my order over 2 weeks ago and have not received my items. I've been asked twice to review the products which I don't have. When I got in touch with customer service all they did was send me the tracking link which I already had and then said they would pass the issue on to the relevant department, which I highly doubt I'll hear from. Terrible experience.”

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Posted 4 months ago

Hello, Thanks for your review. Please can you email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 4 months ago

“Extremely slow delivery, way past time it was supposed to arrive”

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Posted 4 months ago

Hello, Thanks for your review. We can see your order has been delivered to the address provided at checkout. Justmylook x

Posted 4 months ago

Justmylook is rated 4.6 based on 106,257 reviews