Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 101,283 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 101,283 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 3rd February 2026

Madeline Goode-Marshall

Elaine Boyer

2248

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products have not arrived after 3 weeks”

Helpful Report

Posted 1 month ago

“Received the wrong goods and despite numerous attempts to get the issue resolved I have had to Source the gift from another retailer hopefully I will Get a refund in 2026”

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Posted 1 month ago

“Very poor experience from start to finish. Ordered an advent calendar on the 5th December and got tracking on the 8th. Tracking showed parcel not received, four days later still not showing up. Tried to contact them but all I got was Ai customer agent. Sent loads of messgaes to customer service and they eventually responded on the 17th December to say it was now on the way. No explanation given, its now 21st and I stll havent got the advent callendar. Its not much use now. I sent another mail complaing on the 19th and never received a reply. A nightmate company to deal with. Never again, do yourself a favour and dont purchase anything from this company.”

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Posted 1 month ago

“Did not receive my parcel”

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Posted 1 month ago

“Awful, still haven't received my order and the ai bot is rubbish. Customer service is appalling”

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Posted 1 month ago

“Omg so disappointed, gift set Jimmy Choo ordered delighted to receive it to realise on wrapping my daughters present one item missing from the set.....just gutted how can i give it to her now!!!!”

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Posted 1 month ago

“Never again, order took ages as well as no communication from customer service about order Terrible service !!!”

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Posted 1 month ago

“My item never arrived and my emails stopped being replyed to.”

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Posted 1 month ago

“I have not recieved my order, yet I keep getting emails asking me to write a reviews on the products that were delivered, but I have not got them, I emailed customer service, and now FedEx as I don't know we're my order is and and know one is responding...I am very annoyed as the items I ordered were Christmas presents for family...I placed the order on the 5th of December!”

Helpful Report

Posted 1 month ago

“This is actually laughable. I received a mail to review my experience with justmylook, before I received any of the goods I ordered from justmylook. This is despite sending 10 plus messages to the customer service team. Leaving a message on the website and every social media outlet they have. My experience with justmylook has been disastrous, as bad as any online shopping experience can be. I would hope that this sort of vitriol towards a company and their product would receive a reply, but I know it won't. Regards Kevin”

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Posted 1 month ago

“Still no delivery”

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Posted 1 month ago

“Can’t write a positive review as I still haven’t received my order. Ordered it on 5th December and today’s the 21st and FedEx still haven’t updated any tracking on it.”

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Posted 1 month ago

“Absolutely shocking to deal with the last few weeks.will never order from justmylook again. The tracking number wasn't even recognised poor communication”

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Posted 1 month ago

“Products are good took very long to come”

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Posted 1 month ago

“My order did not arrive”

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Posted 1 month ago

“Let down by courier who left my parcel at a house that backs onto mine, completely different street. Luckily I recognised the brickwork from the delivery photo and asked the owner to look for it, luckily found it, soaking wet. Wouldn’t order from them again if courier is happy to leave delivery “somewhere near” it’s meant to go to.”

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Posted 1 month ago

“Fast delivery and brilliant prices. Definitely shopping here again.”

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Posted 1 month ago

“Great packaging and fast service, well recommended”

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Posted 1 month ago

“Customer service not good at all when something is damaged and not fit for giving as a present. Still waiting a refund”

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Posted 1 month ago

“I would leave no stars but it doesn't allow me to. I ordered perfume that was on offer £135 instead of almost £200. I have not received it. Contacted customer service and 11 days later and several emails I being told that it's unfortunate I have not received my items but to contact Royal Mail. Royal Mail will not deal with me as Justmylook.com is their customer not me. So basically been charged £135 for perfume I do not have and justmylook.com are just fobbing me off with emails. No refund no replacement. Clearly a dodgy website. Please do not use. I did initially think the price was too good to be true and this is clearly why. My next step is trading standards to report.”

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Posted 1 month ago

Justmylook is rated 4.6 based on 101,283 reviews