Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 101,427 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 101,427 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 8th February 2026

Madeline Goode-Marshall

Elaine Boyer

2248

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling company and service. Sent items I didn’t Order. Over a week later and 12 emails including the pictures as requested I’m still being messed around.They clearly have no intention of refunding me or sending me what I ordered. I should have read the Facebook comments first.”

Helpful Report

Posted 2 months ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 2 months ago

“Ordering was quick easy and the product arrived on time. I've never had any issues at all and would recommend Just My Look to friends and family.”

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Posted 2 months ago

“Very disappointed as i ordered on the 11th Nov and only received it yesterday.. was very stressed and in a disabled person”

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Posted 2 months ago

“Great value products, quick delivery”

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Posted 2 months ago

“Amazing prices, always delivered on time and well packaged.”

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Posted 2 months ago

“Put in a order on the Thursday, and was delivered by the Tuesday. Really quick, this is my second order, and it won't be my last.”

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Posted 2 months ago

“Poor company and poor customer service. It would have been nice to have actually received the product I ordered. Instead Justmylook have gained profit as they wouldn’t provide a refund.”

Helpful Report

Posted 2 months ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise that all of the relevant checks have been carried out, and we can confirm that your order left our warehouse in full. Sincere apologies for any inconvenience caused. Justmylook x

Posted 2 months ago

“Good products and fast delivery”

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Posted 2 months ago

“Excellent service, well wrapped item. Thank you”

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Posted 2 months ago

“Fantastic service, fast delivery service as well had a good experience online with you guys and will buy again in future 😀 👍”

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Posted 2 months ago

“Great service. Amazing prices”

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Posted 2 months ago

“Quick delivery.great offers .”

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Posted 2 months ago

“Good value. Good service.”

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Posted 2 months ago

“Redken shampoo is the best shampoo and conditioner I have ever used. I have thin hair and this voluminous shampoo gave my hair a fuller feel and look. Bobbie brown cream is just the best.”

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Posted 2 months ago

“Argued with me about delivery it clearly has not been delivered to myself at all as proof of my door and my neighbours door and they have delivered it to the wrong place have not bothered addressing it at all left me with nothing that I paid for will never use the company again”

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Posted 2 months ago

“Order came on time and in great condition. Was very well wrapped and protected. I would definitely order from Just My Look again”

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Posted 2 months ago

“Good price, quick delivery and good product.”

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Posted 2 months ago

“Very quick delivery and perfect product and price. I will recommend”

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Posted 2 months ago

“I bought some aftershave for my husband. The website is easy to use. It arrived well packaged although it wasn't dispatched as quickly as the website suggested.”

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Posted 2 months ago

“Order was competitively priced and arrived very quickly.”

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Posted 2 months ago

Justmylook is rated 4.6 based on 101,427 reviews