Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 106,171 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 106,171 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 16th October 2026

2718

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best always my inline store to Go for”

Helpful Report

Posted 3 months ago

“Loved the soft eyes that were created and all the makeup advice”

Helpful Report

Posted 3 months ago

“I bought wella shampoo and conditioner I always use these products that I buy from my local supplier. I thought I was getting a good deal. But I'm really disappointed as the conditioner is so watery.”

Helpful Report

Posted 3 months ago

Hello, Thanks for your review. We can confirm all items are genuine as labelled and dispatched in the condition as provided by the manufacturer. Justmylook x

Posted 3 months ago

“Bought a dress last minute as it was advertised as next day delivery. Ordered before 9pm and expected next day delivery and the parcel didn’t come for a few days.”

Helpful Report

Posted 3 months ago

Hello, Thanks for your review. Please can you email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 3 months ago

“wszystko ok”

Helpful Report

Posted 3 months ago

“Fast delivery very pleased”

Helpful Report

Posted 3 months ago

“Was delighted when my order arrived on wash day! Will be using this site again”

Justmylook 5 star review on 24th June 2026

Helpful Report

Posted 3 months ago

“Great product with fast delivery time”

Helpful Report

Posted 3 months ago

“Excellent choice of products for men and women and always at excellent prices. I used to shop around checking prices but just my look is now the first place I go to and generally buy straight from them on the odd occasion I do check prices elsewhere just my look are usually there or there about or cheaper. You really can’t go wrong buying from just my look”

Helpful Report

Posted 3 months ago

“Just My Look has a great selection of products and at very good prices, up to the minute brands from around the world. Delivery is very quick and communication throughout is excellent. I will certainly shop here again.”

Helpful Report

Posted 3 months ago

“Easy to order. I was purchasing a birthday gift so was great to find perfume bottles that were 30mls perfect to try/gift for someone who loves trying new scents. Order arrived quickly/earlier than expected!! Will deffo be buying from here again. Thanks x”

Helpful Report

Posted 3 months ago

“Well priced and always quick delivery”

Helpful Report

Posted 3 months ago

“I have used this for several years and bought these and I’m not sure if they’ve been watered down but definitely not the same smell”

Helpful Report

Posted 3 months ago

Hello, Thanks for your review. We can confirm all items are genuine as labelled and dispatched in the condition as provided by the manufacturer. Justmylook x

Posted 3 months ago

“Would’ve given zero stars if that was an option Ordered from this site four weeks ago, paid for next day delivery and still haven’t received my item. Had an email off Royal Mail of a photograph of my parcel (two days after it was ordered so a day later than what I paid for and when it was originally due) inside of a wheelie bin so I can only assume that Royal Mail have taken the photo and stolen my parcel. Granted that’s is a bad minded explanation and would make Royal Mail the issue but business have insurances and policies in place to rectify issues like this - well decent businesses do anyway. I emailed Just my Look several times and still haven’t had any help or an adequate resolution. Have to wait days for a reply which is an automated AI response which doesn’t offer any useful information or guidance on how to resolve this issue. After emailing them again and chasing this after waiting four weeks for a human not an AI bot to respond to me I received a very blunt and dismissive email saying that there’s nothing they can do so I am out of pocket and without the item I ordered. Terrible service, communication and treatment if they’re willing to take money off of paying customers and not deliver the goods. Would never ever order from here again and I certainly couldn’t recommend to anyone. £30 of my hard earned wage down the drain, what a scam of a business. Second review I’ve left, wonder how long it takes until this one is removed too”

Helpful Report

Posted 3 months ago

Hello, Thanks for your review. After a thorough review, the courier's formal response confirms that based on GPS tracking data, the parcel was successfully delivered to the exact address provided at checkout. Justmylook x

Posted 3 months ago

“Never any problems. I’m a regular customer and everything is always great”

Helpful Report

Posted 3 months ago

“Hello just to a few exceptional words on the just my look App.i.have used this company on many many occasions and every single product bought is in excellent condition good quality and have never had to return any items back. Fast delivery fantastic customer service. Definitely 1 of my favourite places to shop online with.many thanks to all.”

Helpful Report

Posted 3 months ago

“Love my recently ordered products. Prompt delivery too.”

Helpful Report

Posted 3 months ago

“Fast delivery and i love my lotion will be buying again”

Helpful Report

Posted 3 months ago

“Perfect, affordable price's of all my favourite perfumes. Wrapped well and delivered on time. I will be back”

Helpful Report

Posted 3 months ago

“Good & quick service, authentic product. true to price”

Helpful Report

Posted 3 months ago

Justmylook is rated 4.6 based on 106,171 reviews