Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.59

4.6 Rating 96,684 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 96,684 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 14th September 2025

Liuba Zait

2162

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order still hasn’t arrived a week down later even though I did 24 hour delivery ,”

Helpful Report

Posted 1 year ago

Hello Clair, Thanks for your review. Apologies for the delay. We've looked into this and can confirm the goods are due to be delivered via Royal Mail today. Apologies for any inconvenience caused. Justmylook x

Posted 1 year ago

“I ordered the essence extreme shine in summer punch which were very good, long lasting and has a VERY high shine to it and for only £1.80 each the quality is so good essence never disappoints. However, I also ordered 2 juicy bombs and they leaked everywhere when I opened it, the product would not stop coming out of the tube and the gloss had clearly Separated into an oil and glitter.”

Helpful Report

Posted 1 year ago

Hello, Thanks for your review. We're terribly sorry to hear that. We can see our customer care team has reached out to resolve this for you. Apologies for any inconvenience caused. Justmylook x

Posted 1 year ago

“First order, item was faulty. Took just over a week to receive a reply from the customer service team, offered a refund. Awaiting refund, won’t be ordering again.”

Helpful Report

Posted 1 year ago

Hello, Thanks for your review. We are sorry to hear that. We've looked into this and can see our customer care team has issued a refund for the damaged item as per your request. Apologies for any inconvenience caused. Justmylook x

Posted 1 year ago

“Competitive prices but poor delivery time! My order took ages to come. Customer service not great.”

Helpful Report

Posted 1 year ago

Hello, Thanks for your review. We're terribly sorry to hear that. We apologise you order was delayed and for any inconvenience caused. Justmylook x

Posted 1 year ago

“Goods were damaged on receipt The experience of them desling with this was dreadful”

Helpful Report

Posted 1 year ago

Hello Susan, Thanks for your review. We apologise that your order arrived damaged and for any inconvenience caused by this. We can see that our customer care team sent you a pre-paid label to return this with and a refund has been issued upon receipt as per your preference. Apologies for any inconvenience caused. Justmylook x

Posted 1 year ago

“The quality of the products was OK but aftersales service I would give 2/10. the reason for this score is I was sent double of what I ordered and two payments taken from my bank account. When I tried to contact them via their email it took a week and a further email for a responce They then agreed i could send the product back for refund but when it came to finding a courier most will not accept liquids and the ones that will were so expensive I decided it would be cheaper to keep it. It was justmylook's mistake and I was going to pay the price for that. Needless to say I will not be giving them any more custom.”

Helpful Report

Posted 1 year ago

Hello Michael, Thanks for your review. We're terribly sorry to hear that. We've looked into this and can confirm two separate orders were placed on your account. We can see our customer care team has reached out with the returns info. Apologies for any inconvenience caused. Justmylook x

Posted 1 year ago

“Sent incorrect item which I needed for my holidays. They requested I sent the item back which is fine, but would not send me the correct item until they had received. I did not receive my item in time for my holiday and had to purchase an alternative from boots.”

Helpful Report

Posted 1 year ago

Hello Polly, Thanks for your review. We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team sent you a pre-paid label to return this with. Upon receipt, we shipped the correct item via 24 hour delivery service. Apologies for any inconvenience caused. Justmylook x

Posted 1 year ago

“Have not received my parcel. Waiting on confirmation of a re-issue as the delivery did not arrive on stated date Update: having waited in all day for a royal mail delivery that was due between 10.34 and 2.34, & speaking to my postman, I am still waiting for my delivery again.”

Helpful Report

Posted 1 year ago

Hello Karen, Thanks for your review. We're very sorry to hear that. We can see our customer care team has reached out and resolved this for you. Apologies for any inconvenience caused. Justmylook x

Posted 1 year ago

“Very disappointed. I find the pins very difficult to put on rollers due to the ridges. Rollers will not stay in my hair. As fast as I re-pin one, another one falls out & my hair is not short. Have been using heated rollers for the last 50 years every week. Was looking forward to my new set. Couldn’t find any in shops to see what they were like. I will get used to them but at the moment (gutted).”

Helpful Report

Posted 1 year ago

Hello, Thanks for your review. We're very sorry to hear that you are unhappy with your order. Unfortunately, as the item has been unpackaged and used, we are unable to accept a return at this stage or issue a refund. Apologies for the inconvenience caused. Justmylook x

Posted 1 year ago

“Love the value for money but disappointed with the delivery, ordered on saturday still haven't recevied my parcel”

Helpful Report

Posted 1 year ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 1 year ago

“Parcel was delivered to the wrong address. I could not actually speak to anyone, only communicated by chat, which took at least an hour without resolving the problem.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We've looked into this, we can confirm that you left an incomplete delivery address at checkout. It is the customer's responsibility to leave correct delivery details at checkout. We will contact Amazon and try to retrieve your parcel. If we are successful, we will be in touch to either reship/refund the goods. Justmylook x

Posted 1 year ago

“Sent wrong items again!”

Helpful Report

Posted 1 year ago

Hello Zoe, Thanks for your review. We're terribly sorry to hear that. Please send images to customerservices@justmylook.com and we'll get that sorted for you. Apologies for any inconvenience caused. Juatmylook x

Posted 1 year ago

“Chose Amazon 2 day delivery but it took almost a week, really not convenient as I was going on holiday and it didn’t come in time.”

Helpful Report

Posted 1 year ago

Hello Farrah, Thanks for your review. We're very sorry to hear that. We apologise for the delay and inconvenience caused. As stated online this delivery service provides an estimated delivery date at the checkout. Apologies again. Justmylook x

Posted 1 year ago

“I didn't receive the item that I had ordered and without any communication from just my look, monies were credited back to me! Thanks for the refund, but would have appreciated some communication, so I could start shopping elsewhere.”

Helpful Report

Posted 1 year ago

Hello, Thanks for your review. We're terribly sorry for any inconvenience caused. Unfortunately due to stock issues your order was cancelled and refunded. Justmylook x

Posted 1 year ago

“I was send the wrong product. I immediately contact Just My Look but ot took a week for them to reply and then they asked for a photo. Another week later I received a link to return the item. I wonder when I will receive the correct item??”

Helpful Report

Posted 1 year ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 1 year ago

“Paid next day delivery and the order arrived 3 days later. Was going away and delivery did not came on time.”

Helpful Report

Posted 1 year ago

Hello, Thanks for your review. We're terribly sorry to hear your order was delivered late. We've issued a refund for the postage cost. Please allow up to 5 working days for the funds to be back in your account. Apologies for any inconvenience caused. Justmylook x

Posted 1 year ago

“I’m a bit disappointed after purchasing a large shampoo it didn’t come with a pump And I have emailed you about it but I’ve been ignored so not great”

Helpful Report

Posted 1 year ago

Hello Liz, Thanks for your review. We've asked our customer care team to reach out as soon as possible. Apologies for any inconvenience caused. Justmylook x

Posted 1 year ago

“I ordered a hair serum which arrived broken. Popped them an email a week ago and still nothing resolved. Money and product down”

Helpful Report

Posted 1 year ago

Hello Rachael, We are sorry to hear that your order arrived damaged. Please send images to customerservices@justmylook.com and we'll get that sorted for you. Apologies for any inconvenience caused. Justmylook x

Posted 1 year ago

“Order placed on 2 day delivery. After 3 days I began to contact Justmylook via email as the message on the telephone said they were not taking calls. No response to emails. On day 7 contacted payment provider who passed the complaint to the seller. Within 24 hours I had an email to say the goods were on their way. Goods arrived on day 10. Items are exactly as expected and in perfect order. Review would have been completely positive if they had responded to my inital emails!”

Helpful Report

Posted 1 year ago

Hello, Thanks for your review. We're terribly sorry that your order was dispatched late, this was due to the higher-than-normal number of orders received during our Summer Sale. We know this situation is not ideal and have implemented additional shifts within our warehouse to manage the increased demand. The dispatch & delivery backlog has had a knock-on effect on our Customer Care team who have seen increased customer queries, which has resulted in customers waiting longer than usual for a reply. Again, we have implemented extra shifts to help work through these. We apologise for the inconvenience this has caused. As a goodwill gesture for the delay, we will be sending out a gift to you. Thank you for your patience and understanding. Justmylook x

Posted 1 year ago

“Order was delayed due to them being overwhelmed with orders from the sale. When orded did arrive an item was missing, I asked for this to be sent out to my - received no response and a refund for the item instead. Poor experience overall, would't use again.”

Helpful Report

Posted 1 year ago

Hello, Thanks for your review. We're terribly sorry for the delay and for any inconvenience caused. Unfortunately due to stock issues we were unable to issue the missing item. Apologies again. Justmylook x

Posted 1 year ago

Justmylook is rated 4.6 based on 96,684 reviews