Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 101,093 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 101,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 19th January 2026

Russel Dsouza

Justmylook 5 star review on 18th January 2026

Madeline Goode-Marshall

Elaine Boyer

Angi Shaffi

2247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with you is terrible, I have not received my product even though I got a mail from you that I have. The delivery service still says it’s with them over 10days now. I tried to chase this up and you guys never got back to me. I still left without product and refund. Your service is terrible”

Helpful Report

Posted 2 weeks ago

“Took a bit longer to deliver than what it had said, but everything came in excellent condition and great value for money”

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Posted 2 weeks ago

“Easy to use. Great price and quick delivery.”

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Posted 2 weeks ago

“Excellent product, great price fast delivery will definitely be shopping with justmylook in the future.”

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Posted 2 weeks ago

“I ordered a perfume as a treat for my birthday i recieved it just in time price was right too not just the service”

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Posted 2 weeks ago

“Missing perfume from my order have messaged over 7 times and no response im down over £45 and they don’t reply will never but from again worst customer service ever experienced spent over £70 for next day delivery and took 5 days to arrive and missing an item.”

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Posted 2 weeks ago

“Very good price and quick delivery”

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Posted 2 weeks ago

“Bought as a gift. The aftershave was priced competitively & arrived quickly.”

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Posted 2 weeks ago

“I will admit I was sceptical. The same item I bought on 'Justmylook' was 4 times the price anywhere else online or in store. I have used Clinique aromatics body smoother but it was getting so pricey. But I took a chance, and am I glad I did!!!!! Thank you so much 'Justmylook'. I am delighted with my purchase.”

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Posted 2 weeks ago

“they put wrong address on order and never recieved”

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Posted 2 weeks ago

“Order still not received, CS not responding to any emails, I will never use this website again”

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Posted 2 weeks ago

“Excellent company with great prices. I bought the Remington wide plate straightners for a great price and delivery was within a week.”

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Posted 2 weeks ago

“I ordered it for my Mum who loves Gucci Rush. Disappointed that it did not arrive before NYE as was indicated when I ordered it and I was sure that I paid for fast delivery. Nevertheless it did arrived, so I guess thats the main thing. Age range indicted is my mother's”

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Posted 2 weeks ago

“Very competitive price for 100ml of my favourite perfume and delivered within a couple of days.”

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Posted 2 weeks ago

“The item arrived as described, and with no delay following placing the order. The overall service was excellent from ordering to delivery.”

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Posted 2 weeks ago

“I've enquired several times about where my parcel is and not been told much nor got much of a response except from a robot. Ordered this over a month ago now. I asked for it to be left in my shed concealed and it was left on the doorstep where I presume someone's picked it up. Not happy.”

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Posted 2 weeks ago

“My order was wrong when received. Despite contacting JML several times and having initial responses from them they have totally ignored the emails following. They advised they would send out the correct products (Olaplex oil). They havent sent it so I'm stuck with a product for blonde hair that I didnt order when im a brunette. Awful service! Would not order from here again unfortunately which is sad because the products seemed good but no guarantees you'll get what you order!”

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Posted 2 weeks ago

“The services were very poor, unresponsive customer service, my package came late and when I returned it, it was such a hassle to get my refund.”

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Posted 2 weeks ago

“Fast and efficient”

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Posted 2 weeks ago

“absolutely love this company !! always got the best prices compared to other sites , very efficient postage and always so nicely package to prevent any damage ! i now make all my fragrance purchases from here :)”

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Posted 2 weeks ago

Justmylook is rated 4.6 based on 101,093 reviews