Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 104,095 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 104,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 28th June 2026

Anonymous

Justmylook 5 star review on 14th June 2026

Nicole Henderson

Hope Manhando

2440

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Positive experience from ordering to receiving my perfume of choice which was Mitsouko by Guerlain. Best price too Thank you Justlook”

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Posted 3 months ago

“Very good service wife loves the perfume Excellent delivery time.”

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Posted 3 months ago

““I’m genuinely surprised by how well this shampoo works. After only a couple of uses, my dandruff was noticeably reduced. I’ve tried many different anti-dandruff products in the past, but this one made the biggest difference. My scalp feels much healthier now. Definitely recommend giving it a try.””

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Posted 3 months ago

“Excellent price, great communication and fast delivery :)”

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Posted 3 months ago

“I ordered some items for my hair kit and paid for next-day delivery. While the price of the items was good, the reason I ordered from here was that they offered next-day delivery and had good reviews. This was important because I had a mobile hair job 2 days after placing the order, so I needed the items for that. The items didn't arrive the next day. They didn't arrive 2 days after. In fact, the tracking info told me that they hadn't even reached the courier yet on day 2. I eventually received the items 4 days later. Not only did this mean I had to spend more time shopping for other items for my kit, but I also had to spend more money on them. With no number to call customer services on, I sent a WhatsApp to complain. This was, of course, handled by bots. I was offered something highly insufficient as compensation, so I escalated my complaint via email. This wasn't picked up until I had to send a follow-up email 7 days later, at which point I was responded to by yet another AI agent. Eventually, I got a response from a human who didn't apologise and asked me to explain my complaint again. This was the fourth time I had to repeat what had happened. So tedious. The one star above represents the products that I eventually received, which are by a brand I love. But that's more to do with the brand than who I bought them from! I will never order from this company again. Some of the worst customer service I've ever received. Don't offer next-day delivery if you can't fulfil this. And sort out your customer service process. It's awful!”

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Posted 3 months ago

“This was the worst experience I was away delivery was left on my bins at the side of the house I have no item and they’re refusing a refund”

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Posted 3 months ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 3 months ago

“Really good delivery. Pleased with my parcels. Thank you for your help in every way.”

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Posted 3 months ago

“My new 'go to' for aftershave.”

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Posted 3 months ago

“Great choice of quality goods. Easy to navigate site and fast delivery”

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Posted 3 months ago

“I quite enjoy shopping in this app, I just wish they had more brands and collection. But overall kudos to their delivery service.”

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Posted 3 months ago

“I was sent the wrong product. No good will gesture from the company. I had to go out my way to return their error”

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Posted 3 months ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 3 months ago

“Have used Just My Look for many years. Very happy with the service”

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Posted 3 months ago

“I've used this site a couple of times and have been happy with everything I've purchased. Very reasonable prices and free next day delivery on orders of £60 or more which is excellent 👍”

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Posted 3 months ago

“Fast delivery very happy with purchases”

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Posted 3 months ago

“Great speedy service! Will use again”

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Posted 3 months ago

“Really pleased with my purchase and the delivery, will order from you again 😊”

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Posted 3 months ago

“Disgusting service and disgusting company! Stole £33 off me never sent my item and refused to re send it. I asked for evidence it was sent and you went silent. I will never order from you again”

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Posted 3 months ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has carried out the relevant checks and can confirm that your order left our warehouse in full. Sincere apologies for any inconvenience caused. Justmylook x

Posted 3 months ago

“Easy online ordering, excellent price for my perfume purchased, will definitely use again and would definitely recommend to family and friends.”

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Posted 3 months ago

“Perfect quick delivery and a great price happy to deal with again !!!”

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Posted 3 months ago

“Good all round sevice very happy”

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Posted 3 months ago

Justmylook is rated 4.6 based on 104,095 reviews