Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 106,075 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 106,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 13th October 2026

Nicole Onyinyechi Efienemokwu

2717

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely unacceptable experience. I never received my order, even though it was marked as delivered via Royal Mail. From the outset I had to repeatedly chase this company just to get basic support. I provided information from Royal Mail confirming there was no designated safe place for delivery, yet instead of taking responsibility, the company kept shifting requirements and demanded additional steps, including that I open a complaint with Royal Mail before they would do anything further. This felt like deliberate obstruction rather than genuine customer support. The whole process dragged on for around 2 weeks of constant back and forth, with no urgency or accountability from their side, forcing me to escalate the issue through my payment provider just to get movement. Only after all of this was a refund eventually agreed. While the refund has now been issued, the level of difficulty, delay, and resistance throughout this process was extremely frustrating and unacceptable. A retailer should not put customers through this when they cannot even resolve a straightforward non-delivery issue properly.”

Helpful Report

Posted 3 months ago

Hello, Thanks for your review. We can see a full refund has been issued for your order. Justmylook x

Posted 3 months ago

“Excellent company, great prices, well packaged, fast delivery. This is why I shop with Just My Look.”

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Posted 3 months ago

“Was very pleased with my product, was as I ordered and the price was excellent. Will recommend it Mary”

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Posted 3 months ago

“Excellent service.”

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Posted 3 months ago

“Great Service and no added Extra Charges.”

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Posted 3 months ago

“Brilliant, will definitely buy again”

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Posted 3 months ago

“Quick service”

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Posted 3 months ago

“Very pleased with the delivery service, my sister law loved her present too.”

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Posted 3 months ago

“Really good prices and quick delivery. Happy with my purchases.”

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Posted 3 months ago

“Incredible and amazing online shopping experience. Thank you.”

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Posted 3 months ago

“Just excellent”

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Posted 3 months ago

“Great product , great price and fast delivery. Highly recommend”

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Posted 3 months ago

“Love the perfume but disappointed I didn’t get my sample”

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Posted 3 months ago

“Ordered this at 9.40pm, arrived the next day! Amazing service! Will be ordering again”

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Posted 3 months ago

“Fast, friendly and Fabulous”

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Posted 3 months ago

“Very good”

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Posted 3 months ago

“Very quick delivery. Mascara is good, it just comes off when I get hot. I teach fitness and had black eyes after my class. Its absolutely fine otherwise and I do recommend it. My lashes looked longer. I would buy again. Just can't use it when exercising.”

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Posted 3 months ago

“Good value perfume and great quality”

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Posted 3 months ago

“Always have an excellent shopping experience with Justmylook”

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Posted 3 months ago

“Very quick and easy order online, my items came within 3days, great price, very satisfied! And FREE delivery!! Bonus!!”

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Posted 3 months ago

Justmylook is rated 4.6 based on 106,075 reviews